Vodavi STARPLUS STSe Operation Manual page 563

Programming the Voice Mail System
Activity Reports
Activity Reports reflect voice mail use. Data for the reports are obtained from the voice mail
system logs.
Call Traffic Usage Report -- displays call traffic information. You can choose the specific
details you want to see by selecting from the following type of reports: Usage by Hour, Calls
by Hour, Traffic by 1/4 Hour, Duration by 1/4 Hour, and Simultaneous Traffic by 1\4 Hour.
Data sorted by date and time (hour)
Total number of inbound and outbound calls
Combined duration of all calls
Mailbox Usage Report -- provides the log lines related to mailbox activity. The report (sorted
by date): tracks each time the mailbox was accessed, the length of the message left, and the
number of times that the owner accessed the mailbox.
Mailbox number and name of mailbox owner
Message Length (elapsed time of recording)
Line that a call came in on
Number of messages recorded (Msg Left)
Time of mailbox entry
Out-dial/Notification events
Number of messages retrieved
Total Trunk Access
Duration between the caller's initial
connection, and subsequent hang-up after
leaving a message or time required for
mailbox owner to retrieve messages
STARPLUS STSe - Programming & Operations Manual
Report Data
Report Data
This report demonstrates when the system is the most and
least active, the uses include:
Determining staffing requirements
Determining volume of after-hours calls
A review of the Mailbox Usage report reveals the amount of
activity of each mailbox on the voice mail system. Owners of
mailboxes with low activity may not fully understand how to
use the voice mail system and may need more instruction.
Users with high activity should be reminded to remove
messages.
Take note of the average length of a call. When the average
length approaches the maximum message length, the max
message length may need to be increased.
This report can also be used in client bill-back situations (like
shared tenant environments) executive suites, or hotels. The
report can be output to disk, then imported into a billing
program.
Hard Drive-Based Voice Mail
Use
Use
August 2005
D-45