Mode Not Supported
"PC" is always shown on the
source list, even if a PC is not
The video is OK but there is
The product image does not
look as good as it did in the
The picture is distorted: macro
block error, small block, dots,
Colour is wrong or missing.
The colour is poor or the
picture is not bright enough.
Solutions and Explanations
Set your PC's output resolution so it matches a resolution supported by the product.
This is normal. "PC" is always shown in the source list, regardless of whether a PC is
If you are using an HDMI connection, check the audio output setting on your PC.
First, perform the
image (go to
If the test image is properly displayed, the poor picture may be caused by the source
Store displays are all tuned to digital, HD (high definition) channels.
If you have an analog cable/set top box, upgrade to a digital set top box. Use HDMI or
Component cables to deliver HD (high definition) picture quality.
Many HD channels are up scaled from SD (Standard Definition) contents. Look
for a channel that is broadcasting true HD content.
Cable/Satellite subscribers: Try HD channels from the channel line up.
Air/Cable Aerial connection: Try HD channels after performing an Auto Tuning.
Adjust the Cable/Sat box video output resolution to 1080i or 720p.
The compression of video contents may cause picture distortion especially in fast
moving pictures such as sports and action movies.
A weak or bad quality signal can cause picture distortion. This is not a product issue.
Mobile phones used close to the product (within 3.3 ft) may cause noise in the picture
on analog and digital channels.
If you're using a Component connection, make sure the component cables are
connected to the correct jacks. Incorrect or loose connections may cause colour
problems or a blank screen.
options in the product menu (go to
option in the product menu (go to
Try resetting the picture to view the default picture settings (go to
English - 165
and to see if your product is properly displaying the test