Chapter 2 System Status
2.3 Remote Support
In this screen, ten latest pieces of event information are displayed.
The following items are displayed in the Main area:
The date and time when the Remote Support events occurred, are displayed.
YYYY-MM-DD hh:mm:ss (YYYY: Year (AD), MM: Month (01 - 12), DD: Date (01 - 31), hh: Hour (00 - 23),
mm: Minute (00 - 59), ss: Second (00 - 59))
The Remote Support event is displayed.
This function displays the setting information for AIS Connect.
The AIS Connect function can be used to monitor or control multiple ETERNUS DX/AF storage systems from a
remote server (AIS Connect server).
REMCS and AIS Connect cannot be used at the same time. AIS Connect function can only be used when
REMCS is not specified or is stopped. When REMCS is used, suspend the REMCS function, and then enable the
AIS Connect function. Refer to "Stop/Restart Remote Support" in "ETERNUS Web GUI User's Guide (Settings)"
REMCS can be specified or restarted when the AIS Connect function is disabled. Refer to "Setup AIS Connect
Environment" in "ETERNUS Web GUI User's Guide (Settings)" for details.
Use ETERNUS CLI to set "Service Contract Responsibility (Country Code : Country Name)". Note that the
"Maintenance Operation" policy is required to set this item.
ETERNUS Web GUI User's Guide (Operation)
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