Lan For Remote Support (Rmt Port); Figure 91 Overview Of The Ais Connect Function - Fujitsu ETERNUS AF250 Design Manual

2. Connection Configuration
LAN Connection

LAN for Remote Support (RMT Port)

When the network connection for the remote support needs to be separated from the company LAN, use the
RMT ports to connect to the remote support center via a different network.
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AIS Connect Function
●
Overview of the AIS Connect Function

Figure 91 Overview of the AIS Connect Function

Customer network
ETERNUS AF
The diagram above describes the overview of the AIS Connect function. The left-hand side represents the cus-
tomer and the right-hand side represents the service provider. The connection set-up initiative is always from
the customer side based on regular AIS Connect agent contacts (Simple Object Access Protocol (SOAP) messag-
es) with the AIS Connect server that can be reached via the Internet.
AIS Connect agent requests to the AIS Connect server can be handled directly and immediately. AIS Connect serv-
er requests to the AIS Connect agent (remote access) cannot be sent until the next contact has been set up. If
remote access of the AIS Connect is enabled by the customer, the AIS Connect agent then executes the requests
from customer operations such as setting up a tunnel for "remote access" or initiating a file transfer.
Contact set-up and request processing are performed via an HTTPS tunnel. Under certain circumstances, the fire-
wall must be configured on the customer side to enable this type of tunnel to be set up. Likewise, proxies (plus
ID and password) can be specified during Internet access configuration.
AIS Connect agent can perform the following actions:
Notifying events (Information event, Warning event, or Error event) in the ETERNUS AF to the AIS Connect
•
server
Sending ETERNUS AF logs to the AIS Connect server
•
Remote access from the AIS Connect server to the ETERNUS AF
•
[Encrypted] Internet
Customer
LAN
Access firewall
HTTPS tunnel
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Demilitarized zone
(DMZ)
AIS Connect
server
137
Remote support center
Monitoring
Diagnosis
P3AG-1822-09ENZ0