Calling For Service - Xerox DocuColor 6060 Operator's Manual

Calling for Service

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D O C U C O L O R O P E R A T O R M A N U A L
Refer to the Touch Screen when there is a problem with the digital press or an
accessory. A status code and suggested solutions are displayed on the screen.
Follow all steps in the suggested solutions until the problem is corrected. If the
problem persists, call for assistance.
Follow the instructions below before calling for service.
1
Be prepared to provide a complete description of the problem to the service
operator. Defining the problem accurately may help you and the operator solve
the problem over the phone and minimize downtime. If the problem cannot be
solved by telephone, a service representative will be dispatched to your site
promptly.
2
Record the displayed Fault Codes.
3
Record the Machine Serial Number. Press the Machine Status button on the
Control Panel. Touch the Machine Details tab and the serial number is
displayed. (If the serial number is not displayed, open the Right/Left Front Doors
of the digital press. The serial number is also on a white label on the bottom
front frame.)
4
If copy quality is a problem, take a copy sample to the telephone with you to help
you describe the problem or to assist you when answering the questions from the
service operator about the defects.
5
If possible, use a phone near the press when calling for assistance. Follow the
instructions provided by the operator.
6
For system support, user help, and service support, call the appropriate number:
US: 1-800-821-2797 (Includes TTY support)
Canada: 1-800-939-3769
Europe: _________________________
Latin America:_________________________
Xerox also provides web-based customer support. Go to:
www.xerox.com/eSupportCentre
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