Calling For Service; Error Messages And Codes - Xerox WorkCentre Pro 575 Advanced Features Manual

Calling for Service

Error Messages and Codes

Error Message
BROKEN
REGISTRATION
PRESS [STOP]
CONFIRM DIAL
LIST
COMM ERROR -
Retry
DOCUMENT IN
MEMORY
DOCUMENT JAM
WorkCentre Pro 555/575
If you have an error with the machine and can not correct the error
using the tables, contact the Customer Support Center. Have
available the serial number of the machine and any messages
displayed.
Contact the support center at the following telephone number:
•
USA
•
Canada
•
South America
•
Xerox Limited Markets
If an abnormal condition arises in the machine or an incorrect
operation is performed, an alarm signal is generated for about 4
seconds and a message to indicate the nature of the error is
displayed. If this happens, take corrective action per the following
table.
Probable Cause
Phonebook numbers and
machine settings have been
deleted due to a power
failure, etc.
An error occurred during the
communication.
A document was received to
memory because printing
could not occur.
A document jam occurred.
Troubleshooting
1-800-821-2797
1-800-939-3768
Contact your local service
provider.
Refer to the Warranty Pack
for support center and
telephone numbers.
Corrective Action
Press the Stop key to restore
the idle state. If the same
error message is displayed
again, reprogram the
machine.
Retry the communication.
Add paper to the paper tray or
check for a paper jam. If a
paper jam exists, see the
"Paper Jam" section in User's
Guide.
Remove the jammed
document. See the
"Document Jam" section in
User's Guide.
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