Calling For Service - Xerox Wide Format 510DP Operator's Manual

Calling for service

XEROX WIDE FORMAT 510dp OPERATOR MANUAL
When you experience a problem with the printer, you may be able
to resolve it by referring to the procedures and tables in this
chapter.
If you are unable to resolve the problem, call your local Xerox
Engineering Systems office.
Local telephone number: ________________________________
A customer service representative will answer any questions you
may have and, if necessary, arrange for a customer service
engineer to service your equipment.
Be prepared to provide the following information to the customer
service representative:
•
Customer account number: ___________________________
•
Machine type: XEROX Wide Format 510dp
• Machine serial number: ______________________________
NOTE: The serial number is located behind the front door as
shown in the illustration below.
•
A description of the problem
•
If applicable, the status code and message that appear on the
message display. Be sure to note the location of any flashing
indicator lights as well.
For more information, visit the Xerox Engineering Systems web
site at www.xes.com.
PROBLEM SOLVING
Serial number
47