Calling For Service; Error Messages And Codes - Xerox 665 System Administrator Manual

Calling for Service

Error Messages and Codes

Error Message
Device error XX
Network disabled
PCL disabled
Scanner quality low
WorkCentre Pro 665/685/765/785
If you have an error with the machine which you are unable correct
using the tables, please contact the customer Support Center. Before
calling, please have the serial number of the machine available and
any messages that are displayed.
Contact the support center at the following telephone number:
USA - 1-800-821-2797
Canada - 1-800-939-3768
Europe - Refer to the Warranty Pack provided with your machine for
your support centre telephone number.
South America and the rest of the world - Please contact your
local service provider.
If an abnormal condition arises in the machine or an incorrect
operation is performed, an alarm signal is generated for about 4
seconds and a message to indicate the nature of the error is
displayed. If this happens, take corrective action per the following
table.
Probable Cause
Hardware device error
occurred. "xx" is an error
code which identifies the
cause of error. This error
shows that the terminal does
not work any more. See
device error code table.
Network related PWB
(Network adapter board or
NIC) is out of order. Network
related features do not work.
PCL board is out of order.
PCL printing does not work.
Scanning illumination (LED)
area is broken or scanner
block is dirty.
Troubleshooting
Corrective Action
Turn off the power and turn on
the power again. If the same
problem continues, call the
service representative.
Confirm the Network adapter
board and NIC are installed
properly.
Confirm PCL board is
installed properly.
Confirm LED block and
replace it if LED does not
come on properly. if LED light
comes on properly, clean the
glass and shading plate.
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