Gateway ALR 9200 Maintaining And Troubleshooting
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Gateway ALR 9200 Maintaining And Troubleshooting

Gateway ALR 9200 Maintaining And Troubleshooting

Gateway computer hardware user manual
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Maintaining and

Troubleshooting

the Gateway
ALR 9200 Server
Part # 8503424
A MAN SYS US 9200 TECH REF R0
8/98
In our effort to use nature's resources efficiently and wisely, we print all manuals on recycled papers that meet the
minimum requirements established by the Federal EPA in its guidelines for recycled paper products.

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Summary of Contents for Gateway ALR 9200

  • Page 1: Troubleshooting

    Maintaining and Troubleshooting the Gateway ALR 9200 Server Part # 8503424 A MAN SYS US 9200 TECH REF R0 8/98 In our effort to use nature’s resources efficiently and wisely, we print all manuals on recycled papers that meet the...

  • Page 2: Trademark Acknowledgments

    This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.

  • Page 3: Table Of Contents

    Contents Preface ...vii About This Guide ... viii Conventions Used in This Guide... ix Important Safety Instructions... x Chapter 1: System Access ... 1 Static Electricity Precautions ... 2 Opening the System ... 3 Removing the Access Cover... 3 Opening the Front Door ... 4 Opening the Subchassis and Electronics Bay ...
  • Page 4 Chapter 3: Installing Components ...31 Chapter 4: Jumpers and Drivers ...71 Chapter 5: BIOS Setup ...79 Maintaining and Troubleshooting the Gateway ALR 9200 Server Introduction... 32 Replacing the Processor... 32 Installing Another Processor ... 36 Installing Hardware... 40 Memory... 40 Drives ...
  • Page 5 Upgrading the BIOS... 98 Preparing for the Upgrade... 98 Upgrading the BIOS... 100 Recovering the BIOS ... 101 Changing the BIOS Language... 101 Chapter 6: The Server Setup Utility ... 103 Introduction... 104 Using the System Setup Utility... 105 When to Run the SSU ... 105 What You Need to Do...
  • Page 6 Chapter 8: Troubleshooting ...153 Maintaining and Troubleshooting the Gateway ALR 9200 Server Setting Up the Server for the EMP... 133 Main EMP Console Window... 134 Server Control Operations... 136 Phonebook... 140 Management Plug-ins... 141 FRU and SDR Load Utility ... 145 When to Run the FRUSDR Load Utility...
  • Page 7 Appendix A: Reference Data ... 175 Specifications... 176 System Specifications ... 176 Environmental Specifications... 177 System I/O Addresses ... 178 Memory Map... 181 Interrupts... 182 Video Modes ... 183 DMA Usage... 187 Appendix B: Regulatory Compliance Statements ... 189 Electromagnetic Compatibility... 190 FCC Notice...
  • Page 8 Maintaining and Troubleshooting the Gateway ALR 9200 Server...

  • Page 9: Preface

    Preface Contents About This Guide ... viii Conventions Used in This Guide ... ix Important Safety Instructions... x...

  • Page 10: About This Guide

    Chapter 7: Other Utilities describes the other utilities provided with the system and provides instructions for their use. Chapter 8: Troubleshooting provides reference material on troubleshooting your system. viii Maintaining and Troubleshooting the Gateway ALR 9200 Server...

  • Page 11: Conventions Used In This Guide

    Conventions Used in This Guide Throughout this document, you will see the following conventions: Convention ENTER CTRL Setup User’s Guide Sidebars Note: This is an example of an important note that may appear in the manual. Description Key names, which correspond to keys on the keyboard, are printed in small capitals.

  • Page 12: Important Safety Instructions

    The wall outlet must be easily accessible by the operator. Maintaining and Troubleshooting the Gateway ALR 9200 Server • Follow all instructions marked on the server and in the documentation. • Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners.

  • Page 13: Chapter 1: System Access

    Chapter 1: System Access Contents Static Electricity Precautions ... 2 Opening the System... 3 Removing the Access Cover... 3 Opening the Front Door ... 4 Opening the Subchassis and Electronics Bay . 5 Closing the System ... 7 Closing the Subchassis and Electronics Bay... 7 Installing the Access Cover...

  • Page 14: Static Electricity Precautions

    Caution! Prevent Static-Electricity Damage Static Electricity Preventions Static Electricity Precautions 2 Maintaining and Troubleshooting the Gateway ALR 9200 Server WEAR A GROUNDING WRIST STRAP (available at most electronic stores). Turn off the system power. Touch the back of the power supply fan, located on the back of the case.

  • Page 15: Opening The System

    Opening the System Depending on your purpose, you may need to remove the access cover or both the access cover and the bezel. You may also need to open the subchassis or the electronics bay to reach certain components. Follow the instructions specific to the item you wish to remove or open as indicated in each section.

  • Page 16: Opening The Front Door

    When the front door is unlocked, you can remove it by opening it fully and lifting the hinges out of the slots that hold them. 4 Maintaining and Troubleshooting the Gateway ALR 9200 Server Remove and save the three screws from the back of the access cover (see Figure 1);...

  • Page 17: Opening The Subchassis And Electronics Bay

    Opening the Subchassis and Electronics Bay The chassis is comprised of three parts: the main chassis, a swing-out subchassis at the front, and a swing-out subchassis, called the electronics bay, at the rear. To access components in some instances, you must remove the foam covers and swing away and/or completely remove the subchassis and electronics bay.
  • Page 18 6 Maintaining and Troubleshooting the Gateway ALR 9200 Server Loosen the two screws on the top and bottom edges of the chassis (A in Figure 2). These screws attach the front subchassis and the electronics bay to the main chassis.

  • Page 19: Closing The System

    Closing the System Before closing the system, verify that all connectors and boards are properly installed and firmly seated. Closing the Subchassis and Electronics Bay As you close the subchassis and electronics bay, carefully observe the internal components to ensure that you do not pinch or twist any of the cables or components.

  • Page 20: Installing The Access Cover

    8 Maintaining and Troubleshooting the Gateway ALR 9200 Server To Replace the Access Cover Before replacing the access cover, check that you have not left loose tools or parts inside the system.

  • Page 21: Chapter 2: Components

    Chapter 2: Components Contents System Board Features...10 System Board Connectors...10 Drive Controllers and Connectors...12 System Jumpers (B)...13 Miscellaneous Connectors...14 Expansion Slot Connectors ...15 Memory Module Connector (I)...16 System Management Connectors...16 Back Panel I/O Connectors ...18 Processors and Related Connectors ...20 Power Connectors...21 Memory...23 DIMM Installation Sequence ...24...

  • Page 22: System Board Features

    Figure 3 shows the connectors on the system board. Some of these connectors may not be used, depending on the configuration of the server. The table below provides the key to Figure 3. Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 1: System Board Features Description Installed: Up to four Pentium II Xeon™...
  • Page 23 Figure 3: System Board Components and Connectors Wide SCSI B connector (J9J1) System jumpers (J6J1) Hard drive input LED connector (J6J3) System speaker connector (J6J2) Lithium battery (B4H1) Wake-on-LAN technology connector (J4H1) ISA slot (J1J1) PCI slots B4 (top), B3, B2, B1, A3, and A2 Memory module connector (J3G1) ICMB connector (J1E1) PCI slot A1 (J2D1)

  • Page 24: Drive Controllers And Connectors

    Fast 8-bit SCSI transfers in single-ended mode. It provides programmable active negation, PCI zero wait-state bursts of faster than 110 MB/sec at 33 MHz, and SCSI transfer rates from 5 to 10 MB/sec. Maintaining and Troubleshooting the Gateway ALR 9200 Server...

  • Page 25: System Jumpers (B)

    IDE Connector (CC) This is an integrated Ultra-DMA PCI/IDE interface with an IDE connector capable of controlling up to two IDE devices. Ultra-DMA provides faster access to IDE devices that are Ultra-DMA compliant while maintaining support for IDE devices that do not support the Ultra-DMA specification. The IDE controller supports: •...

  • Page 26: Password Clear Jumper

    LAN adapter to the system board to support wake on LAN functionality. Wake on LAN functionality allows a system in power conservation mode to be awakened by an incoming message on the network. Maintaining and Troubleshooting the Gateway ALR 9200 Server...

  • Page 27: Expansion Slot Connectors

    Front Panel Connector (AA) The front panel connector provides the signals for the front cover indicator LEDs and the front cover buttons. USB Internal Connector (FF) This connector allows you to connect internal devices that use the USB interface to the USB controller on the system board. Lithium Battery (E) Provides the power to maintain the CMOS memory when the system is turned off or unplugged.

  • Page 28: Memory Module Connector (I)

    While monitoring, the BMC maintains the nonvolatile sensor data record repository (SDRR), from which run-time information can be retrieved. The BMC provides an ISA Maintaining and Troubleshooting the Gateway ALR 9200 Server • 33 MHz bus speed •...
  • Page 29 host interface to SDRR information, so software running on the server can poll and retrieve the current status of the hardware. A shared register interface is defined for this purpose. SEL contents can be retrieved after system failure for analysis by field service personnel using system management tools like Intel Server Manager.

  • Page 30: Back Panel I/O Connectors

    The onboard, integrated Cirrus Logic CL-GD5480 64-bit VGA chip contains an SVGA controller that is fully compatible with the VGA video standard. The system board provides 2 MB of 10 ns onboard video Maintaining and Troubleshooting the Gateway ALR 9200 Server...
  • Page 31 memory. The video controller supports pixel resolutions of up to 1600 x 1200 and up to 16.7 M colors. You cannot add video memory to this system. The SVGA controller supports analog VGA monitors (single and multiple frequency, interlaced and noninterlaced) with a maximum vertical retrace noninterlaced frequency of 100 Hz.

  • Page 32: Processors And Related Connectors

    1.5 VRMs. See Table 2 for the allowed processor and VRM configurations. Processor Installed Processor 1 Processor 2 Processor 3 Processor 4 Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 2: Processors and VRMs VRM Function Installed VRM 1 Powers the processor core for processor 1 VRM 2...

  • Page 33: Power Connectors

    Processor Slots (V, X, Y, AB) ® ™ Each Pentium II Xeon processor is packaged in a SEC cartridge. The cartridge includes the processor core with an integrated 16 KB primary (L1) cache; the secondary (L2) cache; a thermal plate; and a back cover. ™...
  • Page 34 These connectors are designed to accommodate the power supply installed in the system. Auxiliary Power Connector (EE) The auxiliary power connector provides for the connection of an additional power source. Maintaining and Troubleshooting the Gateway ALR 9200 Server...

  • Page 35: Memory

    Memory The system comes standard with 256-MB of ECC RAM. System RAM is expandable up to 4-GB using ECC 50- or 60-ns 72-bit EDO DIMMs (16 DIMM sockets) with gold contacts. Main memory resides on an expansion card, called a memory module, designed specifically for this server.

  • Page 36: Dimm Installation Sequence

    ISA boards. If you do not need to set up a memory hole for an ISA expansion board, leave the memory in a contiguous state for optimal performance. Maintaining and Troubleshooting the Gateway ALR 9200 Server Memory bank A Memory bank B...

  • Page 37: Memory Configuration

    Memory Configuration BIOS automatically detects, sizes, and initializes the memory array, depending on the type, size, and speed of the installed DIMMs, and reports memory size and allocation to the system via configuration registers. In a 4 GB configuration, a small part of memory (typically 32 MB) is not remapped above 4 GB.

  • Page 38: System Security

    For example, the SSU allows you to: Maintaining and Troubleshooting the Gateway ALR 9200 Server • Enable the keyboard lockout timer so the server requires a...

  • Page 39: Using Passwords

    Using Passwords If you set and enable a user password but not an administrator password, enter the user password to boot the system and run the SSU. If you set and enable both a user and an administrator password: • Enter either one to boot the server and enable the keyboard and mouse •...

  • Page 40: Summary Of Software Security Features

    Also, blank screen and inhibit writes to diskette Control access to the SSU: set administrator password Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 4: Software Security Features Description To enter secure mode: Set and enable a password to automatically put the system into secure mode.
  • Page 41 Table 4: Software Security Features (Continued) Feature Description Control access to the system To control access to the system, set a user password and enable the other than SSU: set user Password on Boot field through Setup or the SSU. password Once set, passwords can be disabled by setting the password to a null string or by changing the Clear Password jumper.
  • Page 42 Maintaining and Troubleshooting the Gateway ALR 9200 Server...

  • Page 43: Chapter 3: Installing Components

    Chapter 3: Installing Components Contents Introduction... 32 Replacing the Processor ... 32 Installing Another Processor... 36 Installing Hardware ... 40 Memory... 40 Drives... 45 Installing Fans for High-Power Drives... 57 Expansion Cards... 62 Power Supplies ... 65 Replacing the Battery... 68...

  • Page 44: Introduction

    For the latest details on the availability of the upgrade kits, contact one of the sources listed in the Assistance Resources document. 32 Maintaining and Troubleshooting the Gateway ALR 9200 Server To Replace the Processor Turn off the system and disconnect all the power cords.
  • Page 45 Wear an anti-static wristband grounded to the system chassis and place processors on a grounded, static-free surface or conductive foam pad. With your right thumb on the face of the retention module bracket (A in Figure 5), wrap your right index finger around the tab (B in Figure 5) protruding from the right edge of the bracket.
  • Page 46 Tab on SEC cartridge 34 Maintaining and Troubleshooting the Gateway ALR 9200 Server Pull the two tabs attached to the single edge contact (SEC) cartridge (visible after you remove the bracket—C in Figure 6) straight away from the system board. As you do, the cartridge disengages from the connector on the system board.
  • Page 47 With the tabs at the top of the SEC cartridge completely open (pulled outward, away from the center of the cartridge—C in Figure 7), slide the cartridge into the guide rails of the retention module (B in Figure 7). When done properly, the triangular ends of the tabs (with two round pegs on each) fit into the entrance to the guide rails.

  • Page 48: Installing Another Processor

    Assistance Resources document. board assembly. 36 Maintaining and Troubleshooting the Gateway ALR 9200 Server Reinstall the foam cover. Close the case, as described in “Closing the System” on page 7. Reconnect the power cord and turn on the system.
  • Page 49 right thumb on the face of the retention module bracket (A in Figure 8), wrap your right index finger around the tab (B in Figure 8) protruding from the right edge of the bracket. Figure 8: Releasing the Retention Module Bracket Use your index finger to slightly pull the tab outward and to the left.
  • Page 50 Tab on retention module 38 Maintaining and Troubleshooting the Gateway ALR 9200 Server Pull the two tabs attached to the termination module (visible after you remove the bracket—C in Figure 9) straight away from the system board. As you do, the termination module disengages from the connector on the system board.
  • Page 51 SEC cartridge Retention module guide rail Tab on SEC cartridge Processor heat sink (must face away from the system board) Figure 10: Installing a Processor When the cartridge meets resistance, push the two tabs toward each other (Figure 10) until the processor is fully seated. Reattach the retention module bracket: a.

  • Page 52: Installing Hardware

    The memory module must be removed before you can change the memory configuration. See “Memory” on page 23 for memory size and requirements. 40 Maintaining and Troubleshooting the Gateway ALR 9200 Server To Remove the Memory Module Observe the safety and ESD precautions in “Static Electricity Precautions”...

  • Page 53: Removing Dimms

    Remove the memory module from the system board by pulling it gently from the electronics bay (see Figure 11). It is not necessary to open the electronics bay to remove the memory module. Figure 11: Removing the Memory Module Place the module component-side up on a nonconductive, static-free surface.
  • Page 54 Apply only enough pressure on the plastic ejector levers to release the DIMM. 42 Maintaining and Troubleshooting the Gateway ALR 9200 Server To Remove DIMMs Observe the safety and ESD precautions in “Static Electricity Precautions” on page 2.

  • Page 55: Installing Dimms

    Installing DIMMs When adding and removing DIMMs, remember that DIMMs must be installed or removed by banks. Each bank consists of four DIMM sockets. All DIMMs in the bank must be installed and all must be of the same size and speed.

  • Page 56: Installing The Memory Module

    You must support the module until it is fully seated in the connector. 44 Maintaining and Troubleshooting the Gateway ALR 9200 Server Push the ejector levers on the socket ends to the upright position. Repeat steps two through four to install each DIMM.

  • Page 57: Drives

    Drives The case must be opened to add or replace drives (such as disk drives and CD-ROM drives) in the system. Refer to “Opening the System” on page 3, for instructions on opening and closing the case. While SCA-2 SCSI drives can be added or removed without opening the case, installing and removing these drives is discussed under “SCSI Hard Disk Drives”...
  • Page 58 46 Maintaining and Troubleshooting the Gateway ALR 9200 Server Figure 13: Removing the Diskette Drive Remove and save the screw that secures the diskette drive carrier to the side of the 5.25-inch drive bay. Slide the carrier toward the back of the chassis to disengage the tabs from the slots in the side of the 5.25-inch drive bay.
  • Page 59 Remove the three screws that hold the carrier to the drive, and set them and the carrier aside. See Figure 14. Figure 14: Removing the Diskette Drive Carrier Place the drive in an antistatic protective wrapper if you are not reinstalling the same drive.

  • Page 60: Drive Cabling Considerations

    IDE or narrow SCSI controllers. The number of devices you can install depends on: 48 Maintaining and Troubleshooting the Gateway ALR 9200 Server Attach the carrier to the drive with three screws of the appropriate size and length (reuse the screws you removed before).

  • Page 61: Ide Requirements

    IDE Requirements An 18-inch long IDE cable that supports two drives is standard in the system. If you install an IDE hard drive, we recommend placing it in the lowest internal drive bay to make cabling easier, particularly if you also have an IDE device in the 5.25-inch drive bay.
  • Page 62 50 Maintaining and Troubleshooting the Gateway ALR 9200 Server To Install a 5.25-inch Device Observe the safety and ESD precautions in“Static Electricity Precautions” on page 2. Also see the cabling considerations in “Drive Cabling Considerations”...
  • Page 63 Open the subchassis (see “Opening the Subchassis and Electronics Bay” on page 5) to gain access to the back of the 5.25-inch drive bay. Remove the drive from its protective wrapper, and place it on an antistatic surface. Set any jumpers or switches on the drive according to the drive manufacturer’s instructions.

  • Page 64: Removing A 5.25-Inch Peripheral From The Front Bay

    5.25-inch device of the same height, replace the EMI shield(s) in the drive bay to maintain the EMI and airflow characteristics of the chassis. 52 Maintaining and Troubleshooting the Gateway ALR 9200 Server Connect a signal cable to the drive. •...
  • Page 65 The drive has two protruding plastic, snap-in rails attached. Squeeze the rail tabs toward each other as you carefully slide the drive forward out of the bay, and place it on an antistatic surface (Figure 18). Figure 18: Removing a Removable Media Device Remove and save the four screws and two slide rails.
  • Page 66 See “Installing Fans for High- Power Drives” on page 57. 54 Maintaining and Troubleshooting the Gateway ALR 9200 Server Replace the access panel, see “Closing the System” on page 7. Close the front door. To Install Heatsinks on Hard Drives Position each heatsink (Figure 19) so that the three screw holes in the heatsink align with the corresponding holes in the hard drive.
  • Page 67 Use three screws (D) to attach each heatsink to the drive. To insert the drive into the hot-docking bay, you must attach a carrier to the drive. See “Mounting a SCSI Hard Disk Drive in a Carrier” on page 55. Mounting a SCSI Hard Disk Drive in a Carrier Before you can install an LVD SCA-2 SCSI hard drive in the system, you must mount it on a drive carrier to allow easy installation into the server.
  • Page 68 (replace) a bad drive with a good one. You do not need to shut the system down to hot-swap a drive. 56 Maintaining and Troubleshooting the Gateway ALR 9200 Server To Hot-swap a SCSI Drive Open the front system door by rotating its right side out and to the left.

  • Page 69: Installing Fans For High-Power Drives

    Grasp the plastic carrier handle and pull it toward you to disengage the drive connector from the backplane connector. Carefully slide the bad drive forward out of the bay. Place the drive on an antistatic surface. Position the new plastic carrier and drive assembly so that it engages the bay guide rails.
  • Page 70 This procedure is only valid for configurations using two power supply modules. 58 Maintaining and Troubleshooting the Gateway ALR 9200 Server To Install a Fan In the Power Supply Bay Remove four screws, the grill plate, and fan from your kit.

  • Page 71: Removing An Individual System Fan

    Using four screws, attach the fan to the grill plate (Figure 23) so that the fan label faces the plate. Insert the fan/grill plate assembly into the power supply bay so that the cable points downward (Figure 23) from the fan toward the other two power supplies, and so the fan’s label faces out the back of the chassis.
  • Page 72 60 Maintaining and Troubleshooting the Gateway ALR 9200 Server Remove the foam cover from the front subchassis by pulling it straight out (see Figure 24). Be careful not to break the foam. Figure 24: Removing the System Fan Assembly For better access to the individual fan cables on the front panel board, carefully rotate the right edge of the foam fan assembly outward into the opening where the foam cover was.
  • Page 73 Label and disconnect the desired fan cable from the front panel board. Be sure to note the position of the cable where it is held in place in the foam fan assembly (see Figure 25). Figure 25: Fan Cabling Remove the fan cable from the foam assembly, being careful not to break the foam.

  • Page 74: Installing An Individual System Fan

    ISA card. card, you must install it in one of the primary PCI slots. 62 Maintaining and Troubleshooting the Gateway ALR 9200 Server To Install an Individual System Fan See “Removing an Individual System Fan” on page 59, as necessary.

  • Page 75: Installing An Expansion Card

    Installing an Expansion Card Expansion cards can be extremely sensitive to ESD and require careful handling. After removing the card from its protective wrapper or from the system board, place it component-side up on a grounded, static-free surface or conductive foam pad. Do not slide the card over any surface. To Install an Expansion Card Remove the access panel (see “Removing the Access Cover”...

  • Page 76: Removing An Expansion Card

    64 Maintaining and Troubleshooting the Gateway ALR 9200 Server Hold the expansion card by its top edge or upper corners. Firmly press it into an expansion slot on the system board. The tapered foot of the board retaining bracket must fit into the mating slot in the expansion slot frame.

  • Page 77: Power Supplies

    If you are not reinstalling a board in the same slot, install a slot cover over the vacant slot. The tapered foot of the cover must fit into the mating slot in the expansion slot frame. Replace the rear foam pad and the access panel (“Closing the System” on page 7).

  • Page 78: Removing A Power Supply Module

    40-pin connector. Use even, steady force to remove the supply. 66 Maintaining and Troubleshooting the Gateway ALR 9200 Server Removing a Power Supply Module Disconnect the AC power cables from the power supply modules. You must hold the power supply retention clip to the side as you remove the power cord (see Figure 27 on page 66).

  • Page 79: Installing A Power Supply Module

    Installing a Power Supply Module The power share board allows you to use two power supply modules or to use two modules and install a third module as a hot backup. If you install the third module, you can perform hot-swapping if a module fails. Installing a Power Supply Module If you have not already powered down the system or if you are not hot- swapping the power supply module, power down the server.

  • Page 80: Replacing The Battery

    Dispose of used batteries according to the manufacturer’s instructions. 68 Maintaining and Troubleshooting the Gateway ALR 9200 Server To Replace the Battery Restart the computer and start the BIOS Setup program by pressing when you are prompted to do so.

  • Page 81: Troubleshooting The Battery Installation

    Press the new battery in the socket with the positive pole (+) up. Be sure you have pressed the battery down far enough for it to contact the base of the socket. Close the case, as described in “Closing the System” on page 7. Reconnect the power cord and turn on the system.
  • Page 82 70 Maintaining and Troubleshooting the Gateway ALR 9200 Server...

  • Page 83: Chapter 4: Jumpers And Drivers

    Chapter 4: Jumpers and Drivers Contents Setting the Jumpers... 72 Changing a Jumper Setting ... 73 CMOS Clear Jumper... 74 Password Clear Jumper... 75 Recovery Boot Jumper... 75 Installing Software and Drivers ... 77 Installing Video Drivers... 77...

  • Page 84: Setting The Jumpers

    Figure 29 shows the location and orientation of the jumpers. Items in bold in Table 6 on page 73 show the default placement for each configurable option. 72 Maintaining and Troubleshooting the Gateway ALR 9200 Server • Clear CMOS memory •...

  • Page 85: Changing A Jumper Setting

    Table 6: System Board Jumper Summary Function Pins CMOS clear 1-2, Normal 2-3, Forced erase Password clear 5-6, Protect 6-7, Erase Recovery boot 9-10, Normal 10-11, Recovery Changing a Jumper Setting The short general procedure for changing a configuration setting is the same for most of the jumper functions, so it is described here.

  • Page 86: Cmos Clear Jumper

    The jumper at pins 1, 2, and 3 controls whether settings stored in CMOS nonvolatile memory (NVRAM) are retained during a system reset. 74 Maintaining and Troubleshooting the Gateway ALR 9200 Server To Restore the Manufacturing Default CMOS Settings See “Changing a Jumper Setting” on page 73.

  • Page 87: Password Clear Jumper

    Password Clear Jumper The jumper at pins 5, 6, and 7 controls whether a stored password is retained or cleared during a system reset. To Clear and Replace a Password Using the Jumper See “Changing a Jumper Setting” on page 73. Move the Password jumper from pins 5 and 6 to pins 6 and 7.
  • Page 88 Beep Codes Continuous series of low beeps 76 Maintaining and Troubleshooting the Gateway ALR 9200 Server Reinstall the access cover for your safety (using the original screws), then connect the power cords to the system. Turn the system on, and insert the Flash Memory Update Utility diskette in drive A.

  • Page 89: Installing Software And Drivers

    Installing Software and Drivers Installing software and drivers is usually specific to the operating system you run on the system. However, some tips on installing drivers or other software in critical situations or under particular circumstances are provided below. Installing Video Drivers After configuring the system, you need to install video drivers to take full advantage of the features of the onboard CL-GD5480 super VGA video controller.
  • Page 90 78 Maintaining and Troubleshooting the Gateway ALR 9200 Server...

  • Page 91: Chapter 5: Bios Setup

    Chapter 5: BIOS Setup Contents Introduction... 80 Using BIOS Setup ... 81 Record Your Setup Settings... 81 If You Cannot Access Setup ... 82 Starting Setup... 82 Setup Menus ... 83 Setup Key Commands... 84 Special Display Items... 84 Main Menu ... 85 Advanced Menu ...

  • Page 92: Introduction

    Then run BIOS Setup and the SSU to configure the system. Maintaining and Troubleshooting the Gateway ALR 9200 Server • POST: described in Chapter 7, “Other Utilities” on page 125.

  • Page 93: Using Bios Setup

    Using BIOS Setup This section describes the BIOS Setup options. Use Setup to change the system configuration defaults. You can run Setup with or without an operating system present. Setup stores most of the configuration values in battery-backed CMOS; the rest of the values are stored in flash memory. The values take effect when you boot the system.

  • Page 94: If You Cannot Access Setup

    In this condition, the BIOS loads default values for CMOS and attempts to boot. Maintaining and Troubleshooting the Gateway ALR 9200 Server • When you turn on the system, after POST completes the memory test •...

  • Page 95: Setup Menus

    Setup Menus Setup has six major menus and several submenus. These menus are: Main Menu a. Primary IDE Master and Slave b. Keyboard Features Advanced Menu a. PCI Configuration • PCI Device, Embedded SCSI • PCI Devices b. I/O Device Configuration c.

  • Page 96: Setup Key Commands

    The rest of this section lists the features that display on screen after you press (1) a few are not user-selectable but are strictly informational, and (2) many of the choices are relatively self-explanatory. Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 8: Setup Key Commands Function Get general help...

  • Page 97: Main Menu

    Main Menu Table 10 lists the selections you can make on the Main Menu itself. Use the submenus for other selections. Default values are in bold. Table 10: Main Menu Field Options System Time HH:MM:SS System Date MM/DD/YYYY Legacy Diskette A: Disabled 360 KB 720 KB...

  • Page 98: Primary Master And Slave Submenu

    Multi-Sector Transfers LBA Mode Control 32 Bit I/O Transfer Mode Ultra DMA Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 11: Primary IDE Master and Slave Submenu Options Description Auto Auto allows the system to attempt autodetection None of the drive type.

  • Page 99: Keyboard Features Submenu

    Keyboard Features Submenu In Table 12, the settable features of the keyboard controller are listed along with the options. Table 12: Keyboard Features Submenu Field Options Num Lock Auto Key Click Disabled Enabled Keyboard auto- 30, 26.7, 21.8, 18.5, 13.3, 10, repeat rate 6, or 2 per second Keyboard auto-...

  • Page 100: Pci Configuration Submenu

    SCSI controllers. Table 14 lists the fields and options. Field Option ROM Scan Enable Master Latency Timer Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 13: Advanced Menu (Continued) Options Description Applies to IDE drives only; refers to the method used to access the drive.

  • Page 101: Pci Devices Submenu

    PCI Devices Submenu This submenu provides three fields that allow you to control certain characteristics of the PCI expansion slots. Table 15 lists the fields and options. Table 15: PCI Devices Submenu Field Options Option ROM Scan Enabled Disabled Enable Master Disabled Enabled Latency Timer...
  • Page 102 Parallel Port Mode Base I/O Address Interrupt DMA channel Floppy disk controller Disabled Base I/O Address PS/2 Mouse Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 16: I/O Device Configuration Submenu (Continued) Options Normal IrDA ASK-IR IRQ 4 IRQ 3...

  • Page 103: Advanced Chipset Control Submenu

    Advanced Chipset Control Submenu The advanced chipset control submenu provides several fields that allow you to control various advanced features of the chipset. Table 17 lists the fields and the options for each. Table 17: Advanced Chipset Control Submenu Field Options Address Bit Disabled...

  • Page 104: Security Menu

    Sector System Backup Reminder Virus Check Reminder Secure Mode Timer Disabled Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 18: Security Menu Options Description Clear Status only. Once set, you can disable the password by setting it to a null string (press...

  • Page 105: Server Menu

    Table 18: Security Menu (Continued) Field Options Secure Mode Hot [A, B, ..., Z] Key ( [0-9] Secure Mode Boot Disabled Enabled Video Blanking Disabled Enabled Floppy Write Disabled Protect Enabled Server Menu The server menu contains three fields that allow you to perform server specific management functions.

  • Page 106: System Management Submenu

    Table 21 lists the fields and the options for each. Field COM Port Address IRQ # Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 20: System Management Submenu Options Description Disabled Enabled loads the Server Management Interrupt Enabled handler, which handles system errors.

  • Page 107: Boot Menu

    Table 21: Console Redirection Submenu (Continued) Field Options Baud Rate 9600 19.2k 38.4k 115.2k Flow Control No flow control CTS/RTS XON/XOFF CTS/RTS + CD Boot Menu The boot menu contains seven fields that allow you to control the boot process. Three of these fields open submenus. Table 22 lists the fields and the options for each.

  • Page 108: Boot Device Priority Submenu

    Option 1. Drive #1 (or actual drive string) 2. Other bootable drives (additional entries for each drive that has a PnP header) Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 23: Boot Device Priority Submenu Device Description Diskette drive Attempts to boot from drive A.

  • Page 109: Exit Menu

    Exit Menu The exit menu provides four commands. Select an option using the up or down arrow keys. Press NTER this menu. You must select one of the items from the menu or menu bar to exit. Table 25 lists the options available and their functions. Table 25: Exit Menu Command Options Command Description...

  • Page 110: Upgrading The Bios

    BIOS upgrade. This upgrade utility allows you to: The following steps explain how to upgrade the BIOS. Maintaining and Troubleshooting the Gateway ALR 9200 Server To Record the Current BIOS Settings Boot the computer and press Press <F2> Key if you want to run Setup Write down the current settings from the BIOS Setup program.

  • Page 111: Creating A Bootable Diskette

    Creating a Bootable Diskette The upgrade process requires you to boot the server from the diskette drive. You may need to redefine the boot sequence to set the diskette drive as the first priority boot device. To Create a Bootable Diskette Use a DOS or Windows 95 system to create the diskette.

  • Page 112: Upgrading The Bios

    Make sure that there are no running processes or other critical activities ongoing at the time you begin the BIOS upgrade. Maintaining and Troubleshooting the Gateway ALR 9200 Server Read the LICENSE.TXT file, which contains the software license agreement, and the README.TXT file, which contains the instructions for the BIOS upgrade.

  • Page 113: Recovering The Bios

    For proper operation, load the Setup program defaults. To load the defaults, press To accept the defaults, press Set the options in the Setup program to the settings you wrote down before the BIOS upgrade. To save the settings, press To accept the settings, press Turn off the computer and reboot.
  • Page 114 Maintaining and Troubleshooting the Gateway ALR 9200 Server When the utility asks for confirmation that you want to flash the new language into memory, select Continue with Programming When the utility displays the message upgrade is complete, remove the diskette. Press NTER Reboot the computer and the changes will take effect.

  • Page 115: Chapter 6: The Server Setup Utility

    Chapter 6: The Server Setup Utility Contents Introduction...104 Using the System Setup Utility ...105 When to Run the SSU...105 What You Need to Do ...106 Running the SSU ...107 Running the SSU Locally...107 Running the SSU Remotely ...107 Starting the SSU...108 Customizing the SSU ...109 Launching a Task...111 Resource Configuration Add-in Window...112...

  • Page 116: Introduction

    Do” on page 106 to make a set of SSU diskettes. Information entered via the SSU overrides information entered via Setup. Maintaining and Troubleshooting the Gateway ALR 9200 Server • BIOS Setup: described in Chapter 5, “BIOS Setup” on page 79. If the system does not have a diskette drive, or the drive is disabled or misconfigured, use Setup to enable it.

  • Page 117: Using The System Setup Utility

    Using the System Setup Utility The system setup utility (SSU) is provided on a set of diskettes shipped with the server. The SSU provides a graphical user interface (GUI) over an extensible framework for server configuration. The SSU framework supports the following functions and capabilities: •...

  • Page 118: What You Need To Do

    If your diskette drive is disabled or improperly configured, you must use the flash-resident Setup utility to enable it so you can use the SSU. If necessary, disable the drive after exiting the SSU. Information entered using the SSU overrides any entered using Setup. Maintaining and Troubleshooting the Gateway ALR 9200 Server...

  • Page 119: Running The Ssu

    Running the SSU The SSU can be run either locally (directly on the server you are configuring) or remotely (on a workstation connected to the server you are configuring through the network). Running the SSU Locally Running the SSU.BAT file starts the SSU. If the server boots directly from the SSU media, the SSU.BAT file runs automatically.

  • Page 120: Starting The Ssu

    Application Framework (AF). The AF provides a launching point for individual tasks and a location for setting customization information. Maintaining and Troubleshooting the Gateway ALR 9200 Server To Start the SSU Turn on the video monitor and the system.

  • Page 121: Customizing The Ssu

    Figure 30: SSU Main Window Customizing the SSU You can customize the UI according to your preferences. The AF sets these preferences and saves them in the AF.INI file so that they take effect the next time you start the SSU. Use these four user-customizable settings: •...
  • Page 122 CD-ROM), these preferences are lost when you exit the SSU. Maintaining and Troubleshooting the Gateway ALR 9200 Server The expertise level determines which tasks are visible in the Available Tasks section and what actions each task performs. For a new mode setting to take effect, you must exit the SSU and restart it.

  • Page 123: Launching A Task

    Launching a Task It is possible to have many tasks open at the same time, although some tasks might require complete control to avoid possible conflicts. The tasks achieve complete control by commanding the center of operation until you close the task window. To Launch a Task •...

  • Page 124: Resource Configuration Add-In Window

    Devices section of the screen before clicking on the button. You can add only as many ISA boards as there are ISA slots available. Maintaining and Troubleshooting the Gateway ALR 9200 Server • Creates representations of devices that cannot be discovered by the system (ISA boards) •...

  • Page 125: Defining An Isa Board

    To configure a device, click on it or select its name in the Devices section of the RCA window and press the spacebar or You can close the RCA window and return to the AF by clicking on button. Any changes made are kept in memory for use by the Close RCA when it is rerun.

  • Page 126: Adding And Removing Isa Boards

    Modifying the resources of a device may be necessary to accommodate certain operating systems, applications, and drivers. You may also need to modify resources to resolve a conflict. Maintaining and Troubleshooting the Gateway ALR 9200 Server To Add an ISA Board Click in the RCA window.

  • Page 127: System Resource Usage

    To Edit Resources Highlight the function in the Configuration window. Press the spacebar or NTER the choice and resource lists). Press the tab key to get to the choice list, and press Use the arrow keys to select a proper choice, and press If the choice allows multiple possible values for a particular resource, use the hot key to select a resource and press the spacebar or double- click on the resource.

  • Page 128: Security Add-In

    Security Add-in In this window, you can set the User and Administrator passwords and security options. Maintaining and Troubleshooting the Gateway ALR 9200 Server To Set the User Password Click User Password Enter the password in the first field. Confirm the password by entering it again in the second field.

  • Page 129: Security Options

    Security Options In this window, you can set the other security options: • Hot Key—sets a key sequence that puts the server into secure mode when the key is pressed. • Lock-Out Timer—sets an interval that puts the server into secure mode when no activity occurs during the interval.

  • Page 130: System Event Log Viewer Add-In

    Figure 31 shows the SEL viewer main window. Table 26 lists the window’s menus and options. Maintaining and Troubleshooting the Gateway ALR 9200 Server • Examine SEL records via the BMC in hex or verbose mode •...
  • Page 131 Figure 31: SEL Viewer Add-in Main Window Table 26: SEL Viewer Menus and Options Menu Options File Open SEL: Views data from previously saved SEL file Save SEL: Saves the currently loaded SEL data to a file Clear SEL: Clears the SEL data from the BMC Exit: Quits the SEL Viewer View SEL Info: Displays information about the SEL (display only)

  • Page 132: Sensor Data Record Manager Add-In

    Figure 32 shows the SDR Manager main window. Table 27 lists the window’s menus and options. Maintaining and Troubleshooting the Gateway ALR 9200 Server • Examine all SDR records through the BMC (in either Hex or Verbose mode) •...
  • Page 133 Figure 32: SDR Manager Main Window Table 27: SDR Manager Menus and Options Menu Options File Open FRU: Opens FRU data from a previously saved file Save SDR: Saves SDR data to a file in binary raw or verbose text format Exit: Quits the SDR Manager View SDR Info: Displays SDR information as returned by the GetSDRInfo interface...

  • Page 134: Field Replaceable Unit Manager Add-In

    Figure 33 shows the FRU Manager main window. Table 28 lists the window’s menus and options. Maintaining and Troubleshooting the Gateway ALR 9200 Server • Examine all FRU Inventory areas on the server (in either Hex or Verbose mode) •...
  • Page 135 Figure 33: FRU Manager Main Window Table 28: FRU Manager Menus and Options Menu Options File Open FRU: Opens FRU data from a previously saved file Save FRU: Saves FRU data to a file in binary raw or verbose text format Exit: Quits the FRU Manager View FRU Info: Displays FRU information of the selected device...

  • Page 136: Exiting The Ssu

    Exiting the SSU Exiting the SSU causes all windows to close. Maintaining and Troubleshooting the Gateway ALR 9200 Server To Exit the SSU Exit the SSU by opening the file menu in the SSU Main window. Click Exit Highlight Exit...

  • Page 137: Chapter 7: Other Utilities

    Chapter 7: Other Utilities Contents Introduction... 126 Power-on Self Test ... 127 Emergency Management Port Console... 129 How the EMP Console Works... 130 EMP Console Requirements... 132 Setting Up the Server for the EMP ... 133 Main EMP Console Window... 134 Server Control Operations ...

  • Page 138: Introduction

    Introduction This chapter describes the Power-on Self Test (POST) and system configuration utilities. These utilities are: Maintaining and Troubleshooting the Gateway ALR 9200 Server • POST: described in “Power-on Self Test” on page 127. POST checks basic system integrity and all major components.

  • Page 139: Power-On Self Test

    Power-on Self Test Each time you turn on the system, the power-on self test (POST) runs. POST checks the system board, processors, memory, keyboard, and most installed peripheral devices. During the memory test, POST displays the amount of memory it is able to access and test. The length of time needed to test memory depends on the amount of memory installed.
  • Page 140 Note the screen display and write down the beep code you hear; this information is useful for your service representative. For a listing of beep codes and error messages that POST can generate, see “Solving Problems” on page 159. Maintaining and Troubleshooting the Gateway ALR 9200 Server...

  • Page 141: Emergency Management Port Console

    Emergency Management Port Console The emergency management port (EMP) console provides an interface, called the console manager, to the EMP. This interface allows remote server management via a modem or direct connection. The EMP console must be run on a separate (client) system running either Windows 95 or Windows NT.

  • Page 142: How The Emp Console Works

    When connecting to a server, the EMP console checks to determine the current COM2 port state. Maintaining and Troubleshooting the Gateway ALR 9200 Server • Command state—the default COM2 state (Figure 34). In this...
  • Page 143 • Redirect state—the EMP console serves as a PC ANSI terminal window for BIOS console redirection (Figure 35). Commands typed in this terminal window are transmitted through BIOS to the server console, and text displayed on the server console is displayed in the EMP console terminal window.

  • Page 144: Emp Console Requirements

    Operating System, Windows NT: Client Configuration: The EMP console supports all COM ports on the client system, along with any Windows NT/95 compatible modem. Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 29: EMP Console Access Modes (Server Configured for Console Redirect)

  • Page 145: Setting Up The Server For The Emp

    Server Configuration: The EMP console requires that the server COM2 port be connected to an external modem or directly connected to a serial cable. Direct Connect Configuration: A null modem serial cable is needed. Connect one end of the cable into the COM2 port of the server and the other into a port on the client machine.

  • Page 146: Main Emp Console Window

    A menu and tool bar at the top of the GUI provide options to initiate plug- ins and other support features. A status bar at the bottom displays connection information like server name, line status, and mode. Maintaining and Troubleshooting the Gateway ALR 9200 Server...

  • Page 147: Status Bar

    Toolbar The tool bar buttons (Table 31) combine server control and management plug-in options available from the Connect and Action menus. Table 31: Toolbar Buttons Connects to a selected server Disconnects from the currently connected server Powers the selected server on or off Resets the selected server Opens the SEL viewer Opens the SDR viewer...

  • Page 148: Emp Console Main Menu

    The server console mode can also be switched between EMP active and BIOS redirect modes through POST power-up and reset options. Maintaining and Troubleshooting the Gateway ALR 9200 Server • Mode: Either redirect or EMP, depending on whether the EMP has control of the COM2 port.

  • Page 149: Connect To Remote Server

    Connect to Remote Server Select [Re]Connect from the Connect menu and follow the Connect dialog shown in Figure 36 allows you to connect to a selected server. If the client machine is already connected to a server, initiating connection generates a warning message.
  • Page 150 POST power-up options. It generates the Power on/off dialog (Figure 37). Options available in the dialog are: Maintaining and Troubleshooting the Gateway ALR 9200 Server • Connect: Initiates connection to the server. When you click this button, you are prompted for the EMP password.
  • Page 151 Reset the Server Remotely Selecting Reset from the Action Menu generates the Reset dialog (Figure 38) so that you can remotely reset the server with POST reset options. Figure 38: Reset Dialog Options available in the dialog are: • System Reset: Resets the server with the selected POST reset options.

  • Page 152: Phonebook

    You can open the phonebook from the Main Menu and tool bars, or launch it by clicking the Config button. Options available in the dialog are: Maintaining and Troubleshooting the Gateway ALR 9200 Server Figure 39: Phonebook Dialog •...

  • Page 153: Management Plug-Ins

    • Delete: Deletes an entry from the phonebook. You must first select an existing server from the Server dropdown edit box before selecting this option. Click • Save: Saves a new or modified phonebook entry or deletes an entry if you have already selected the Delete radio button. •...

  • Page 154: Sel Viewer Menu Options

    SEL Viewer Menu Options The following menu options are available on the SEL viewer menu bar: Maintaining and Troubleshooting the Gateway ALR 9200 Server • File • Open: Allows you to view SEL data from a previously saved file if it was stored in binary format. Selecting the Open Menu item lets you specify a filename under which the data are found.
  • Page 155 Sensor Data Record Viewer The sensor data record (SDR) viewer lets you view the records retrieved from the SDR repository. Options available through the SDR viewer are: • View all SDR records • View SDR entries by SDR type • View SDR summary information •...

  • Page 156: Fru Viewer

    The FRU viewer lets you view data from the server system board FRU information area. Options available with the FRU viewer are: FRU Viewer Menu Options The following menu options are on the FRU viewer menu bar: Maintaining and Troubleshooting the Gateway ALR 9200 Server • View all FRU records •...

  • Page 157: Fru And Sdr Load Utility

    FRU and SDR Load Utility The Field Replacement Unit (FRU) and Sensor Data Record (SDR) load utility is a DOS-based program used to update the server management subsystem product level FRU, SDR, and the Desktop Management Interface (DMI) nonvolatile storage components. The utility: •...

  • Page 158: How You Use The Frusdr Load Utility

    A command line function can consist of two parameters. Example: -cfg filename.cfg. Invalid parameters cause an error message and exit the Maintaining and Troubleshooting the Gateway ALR 9200 Server • Is compatible with ROM-DOS Ver. 6.22, MS-DOS Ver. 6.22, and later versions •...

  • Page 159: Displaying Usage Information

    program. You can use either a slash (/) or a minus sign (-) to specify command line options. The -p and -v flags can be used in conjunction with any of the other options. Displaying Usage Information When the utility is run with the -? or -h command line flags, the following message is displayed when the verbose flag -v is added to the help command: FRU &...

  • Page 160: Displaying A Given Area

    X header, where X is the number of that sensor record in the SDR area. The next line after the header is the sensor record data in hex format delineated by spaces. Each line holds up to Maintaining and Troubleshooting the Gateway ALR 9200 Server...
  • Page 161 16 bytes. The data on each line are followed by the same data in ASCII format; nonprintable characters (ch < 32 || ch > 126) are substituted by a period (.). Example: To display the SDR area, type frusdr -d sdr and press NTER Using a Specified CFG File...

  • Page 162: Cleaning Up And Exiting

    Cleaning Up and Exiting If an update was successfully performed, the utility displays a single message and then exits. If the utility fails, it immediately exits with an error message and exit code. Maintaining and Troubleshooting the Gateway ALR 9200 Server...

  • Page 163: Using The Firmware Update Utility

    Using the Firmware Update Utility The Firmware Update Utility (FUU) is a DOS-based program used to update the BMC firmware code. Running the Firmware Update Utility You need to run the firmware update utility (FUU) only if new firmware code is necessary. To Run the FUU Create a DOS-bootable diskette.

  • Page 164: Using The Symbios Scsi Utility

    Running the SCSI Utility When this message appears on the monitor: Press that you want to configure. Maintaining and Troubleshooting the Gateway ALR 9200 Server • Change default values • Check and/or change SCSI device settings that may conflict with those of other devices in the server Press Ctrl-C to run SCSI Utility...

  • Page 165: Chapter 8: Troubleshooting

    Chapter 8: Trouble- shooting Contents Introduction... 154 Computer Virus Notice ... 155 Viruses ... 155 Types of Viruses... 155 Virus Contamination ... 155 Protecting Your System ... 156 Virus Prevention... 156 Troubleshooting Checklist ... 158 Verifying the Configuration... 158 Troubleshooting Guidelines... 158 Solving Problems...

  • Page 166: Introduction

    Material Authorization (RMA) number. This section identifies solutions to common problems. If the suggestions in this chapter do not resolve your problem, try calling Technical Support. Maintaining and Troubleshooting the Gateway ALR 9200 Server...

  • Page 167: Computer Virus Notice

    Computer Virus Notice Viruses A virus is a program written with malicious intent for the sole purpose of creating havoc in a computer system. It attaches itself to executable files or boot sectors, so it can replicate and spread. Some viruses may only cause your system to beep or display messages or images on the screen.

  • Page 168: Protecting Your System

    We stand by the integrity of our products. Our staff takes every precaution to ensure our files are free from viruses. These precautions include the following: Maintaining and Troubleshooting the Gateway ALR 9200 Server • Obtain an anti-virus program and make it a habit to scan the system regularly.
  • Page 169 • All incoming products such as systems to repair, vendor disks, hard drives, and trade-show units are scanned for viruses. • All systems are given a final test before shipping. Unfortunately, today’s technology makes the creation of newer viruses possible, some of which can elude even the best scanners available. Hence, there is no absolute guarantee of virus immunity on any product.

  • Page 170: Troubleshooting Checklist

    “BIOS Setup” on page 79 for complete instructions. Troubleshooting Guidelines As you troubleshoot your system, keep the following guidelines in mind: Maintaining and Troubleshooting the Gateway ALR 9200 Server • The power cord is connected to the AC power-in connector and an AC outlet.

  • Page 171: Solving Problems

    Solving Problems This chapter helps you identify and solve problems that might occur while you are using the system. Resetting the System Some problems can be solved simply by resetting the system. A system reset clears memory, and resets many registers to initial startup values. If the data in memory or any registers has become corrupt or has been improperly set during operation, a system reset will correct the problem.

  • Page 172: Running New Application Software

    Faulty equipment is much less likely, especially if other software runs correctly. Checklist Maintaining and Troubleshooting the Gateway ALR 9200 Server • Are all jumper and switch settings on expansion cards and peripheral devices correct? To check these settings, refer to the manufacturer’s documentation that comes with them.

  • Page 173: The System Has Been Running Correctly

    • If you are running the software from a CD-ROM disk, is the disk scratched or dirty? • If you are running the software from a hard disk drive, is the software correctly installed? Were all necessary procedures followed and files installed? •...

  • Page 174: More Problem-Solving Procedures

    Maintaining and Troubleshooting the Gateway ALR 9200 Server To Run Diagnostics Turn off the system and all external peripheral devices. Disconnect all of them from the system, except the keyboard and video monitor.

  • Page 175: Monitoring Post

    Using PCDiagnostics A diagnostics package for the system is provided with the system. For documentation about the test modules, see the Diagnostic help files that end with the extension .HLP. They are ASCII files that you can print to form a manual of all tests in this product.

  • Page 176: Specific Problems And Corrective Actions

    Try the solutions in the order given. If you cannot correct the problem, contact Technical Support for assistance. Power Light Does Not Light Check the following: Maintaining and Troubleshooting the Gateway ALR 9200 Server • Power light does not light. •...

  • Page 177: No Characters Appear On Screen

    If all items are correct and problems persist, contact Technical Support for assistance. No Beep Codes If the system operates normally, but there was no beep, the speaker may be defective. If the speaker is enabled, but the speaker does not function, contact Technical Support for assistance.

  • Page 178: System Cooling Fans Do Not Rotate Properly

    Check the following: Maintaining and Troubleshooting the Gateway ALR 9200 Server If there are still no characters on the screen after you reboot the system and POST emits a beep code, write down the beep code you hear. This information is useful for your service representative.

  • Page 179: Diskette Drive Activity Light Does Not Light

    • Have any of the fan motors stopped (use the server management subsystem to check the fan status)? • Are the fan power connectors properly connected to the system board? • Is the cable from the front panel board connected to the system board? •...

  • Page 180: Pci Installation Tips

    If you have network problems, consult the documentation that came with the network board installed in the server. PCI Installation Tips Some common PCI tips are listed here. Maintaining and Troubleshooting the Gateway ALR 9200 Server • Are the power and signal cables to the drive properly installed? •...

  • Page 181: Problems With Application Software

    • Certain drivers may require interrupts that are not shared with other PCI drivers. You can use the SSU to adjust the interrupt numbers for PCI devices. For certain drivers, it may be necessary to alter settings so that interrupts are not shared. •...

  • Page 182: Error And Informational Messages

    2-digit code on a pair of hex display LEDs. Hex codes and their meanings are listed in Table 34. Port-80 Codes Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 34: Port-80h Codes and Beep Codes Beep Error Descriptions Codes...
  • Page 183 Table 34: Port-80h Codes and Beep Codes (Continued) Port-80 Beep Error Descriptions Codes Codes 1-3-4-1 RAM failure on address line xxxx* 1-3-4-3 RAM failure on data bits xxxx* of low byte of memory bus 1-4-1-1 RAM failure on data bits xxxx* of high byte of memory bus Test processor bus-clock frequency Test CMOS RAM Initialize alternate chipset registers...
  • Page 184 Port-80 Codes Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 34: Port-80h Codes and Beep Codes (Continued) Beep Error Descriptions Codes Display error messages Check for configuration errors Test real-time clock Check for keyboard errors Test for key lock on...

  • Page 185: Post Error Codes And Messages

    Table 34: Port-80h Codes and Beep Codes (Continued) Port-80 Beep Error Descriptions Codes Codes Check virus and backup reminders Try to boot with INT 19 Interrupt handler error Pending interrupt error Initialize option ROM error Shutdown error Extended Block Move Shutdown 10 error POST Error Codes and Messages The following error codes and messages are representative of various...
  • Page 186 Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 35: POST Error Codes (Continued) Code Message 02F6 Software NMI Failed 0401 Invalid System Configuration Data - run configuration utility None System Configuration Data Read Error 0403 Resource Conflict 0404 Resource Conflict...

  • Page 187: Appendix A: Reference Data

    Appendix A: Reference Data Contents Specifications... 176 System I/O Addresses ... 178 Memory Map... 181 Interrupts... 182 Video Modes... 183 DMA Usage... 187...

  • Page 188: Specifications

    Mouse/Keyboard ISA/PCI Expansion Slots Certification Maintaining and Troubleshooting the Gateway ALR 9200 Server The system supports up to four Pentium II Xeon processors running at 400 or 450 MHz. These processors fit into the slot 2 connectors on the system board.

  • Page 189: Environmental Specifications

    Environmental Specifications The following specifications identify maximum environmental characteristics. At no time should the server run under conditions which violate these specifications. Table 36: Environmental Specifications Variable Requirements Temperature Maximum rate of change = 10°C per hour Nonoperating –40° to 70 °C (–55° to 150 °F) Operating 10°...

  • Page 190: System I/O Addresses

    0044h - 004Fh 0050h - 0053h 0054h - 005Fh 0060h, 0064h 0061h 0063h 0065h 0067h Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 37: System I/O Addresses Resource Device DMA Controller 1 PIIX4E DMA Controller 1 PIIX4E Interrupt Controller 1...
  • Page 191 Table 37: System I/O Addresses (Continued) Address Resource 0070h NMI Mask (bit 7) & RTC Address (bits 6::0) 0072h NMI Mask (bit 7) & RTC Address (bits 6::0) 0074h NMI Mask (bit 7) & RTC Address (bits 6::0) 0076h NMI Mask (bit 7) & RTC Address (bits 6::0) 0071h RTC Data...
  • Page 192 0778h - 077Ah 07BCh - 07BEh 0CA0 - CA3h 0CF8h 0CF9h 0CFCh 46E8h Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 37: System I/O Addresses (Continued) Resource Device Serial Port A Serial Port B Parallel Port 3 Serial Port B...

  • Page 193: Memory Map

    Memory Map Table 38: Memory Map Address Range (hex) Amount 0 to 07FFFFh 640 KB 0A0000h to 0BFFFFh 128 KB 0C0000h and 0DFFFFh 128 KB 0E0000h to 0FFFFFh 128 KB 0E0000h to 0EFFFFh 2 MB FC000000h to FFFFFFFFh 64 MB Function DOS region, base system memory Video or SMM memory...

  • Page 194: Interrupts

    IRQ6 IRQ7 IRQ8_L IRQ9 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 SMI_L Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 39: Interrupts I/O APIC Description Level INT0 Processor interrupt NMI from PIC to processor INT1 Keyboard interrupt INT2 Interrupt signal from second 8259 in PIIX4E...

  • Page 195: Video Modes

    Video Modes The CL-GD5480 integrated video controller provides all standard IBM VGA modes. With 2 MB of SGRAM standard, the system supports special Cirrus Logic extended modes. Table 40 and Table 41 list the standard and extended modes that this implementation supports, including the number of colors and palette size (e.g., 16 colors out of 256 K colors), resolution, pixel frequency, and scan frequencies.
  • Page 196 Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 41: Extended VGA Modes (Continued) Colors Mode Bits / (#/ Palette in Hex Pixel Size) Resolution 256/256K 800 X 600 16/256K 1024 X 768 (interlaced) 16/256K 1024 X 768 16/256K 1024 X 768...
  • Page 197 Table 41: Extended VGA Modes (Continued) Colors Mode Bits / (#/ Palette in Hex Pixel Size) Resolution 800 X 600 800 X 600 1024 X 768 (interlaced) 1024 X 768 1024 X 768 1024 X 768 1024 X 768 1024 X 768 16/256K 1280 X 1024 (interlaced)
  • Page 198 Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 41: Extended VGA Modes (Continued) Colors Mode Bits / (#/ Palette in Hex Pixel Size) Resolution 256/256K 1600 X 1200 256/256K 1152 X 864 256/256K 1152 X 864 256/256K 1152 X 864...

  • Page 199: Dma Usage

    DMA Usage The following table lists the direct memory access (DMA) channels that the system typically uses and which ones are available for use by add-in devices. Table 42: DMA Usage Resource Cascade Available Floppy Controller Available Redirect Cascade Available Available Available DMA Usage...
  • Page 200 Maintaining and Troubleshooting the Gateway ALR 9200 Server...

  • Page 201: Appendix B: Regulatory Compliance Statements

    Appendix B: Regulatory Compliance Statements Contents Electromagnetic Compatibility... 190 FCC Notice ... 191 Industry Canada Notice... 192 CE Notice... 192 VCCI Notice ... 193 Australia/New Zealand Notice... 193 Declaration of the Manufacturer or Importer ... 194 Safety Compliance ... 194...

  • Page 202: Electromagnetic Compatibility

    Nation or Region Standards USA: Canada: Europe: International: Japan: Maintaining and Troubleshooting the Gateway ALR 9200 Table 43: EMC Standards FCC CFR 47 Part 15, Class A IC ICES-003 Class A EN55022, Class A EN50082-1 IEC 801-2 ESD Susceptibility...

  • Page 203: Fcc Notice

    FCC Notice This device has been tested and found to comply with the limits for a Class A digital device, pursuant to FCC CFR 47 Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a commercial environment.

  • Page 204: Industry Canada Notice

    European directives: [i] EMC Directive 89/336/EEC amending Directives 92/31/EEC & 93/68/ [ii] Low Voltage Directive (Safety) 73/23/EEC as per EN 60950 Maintaining and Troubleshooting the Gateway ALR 9200 EEC as per: EN 50081-1:1992 according to EN 55022:1995 Class A...

  • Page 205: Vcci Notice

    VCCI Notice This is a Class A product based on the standard of the Voluntary Control Japanese Users: Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective action.

  • Page 206: Declaration Of The Manufacturer Or Importer

    New Zealand Caution! This system may include more than one power supply. You must disconnect all power supplies before servicing. Maintaining and Troubleshooting the Gateway ALR 9200 Table 44: Safety Compliance Standards Standards UL 1950 - CSA 950-95, 3rd Edition UL certified to CSA 950-95 for Canada (product bears the single UL mark for U.S.

  • Page 207: Index

    Index Numerics 3.5-inch drive diskette, installing 47 diskette, removing 45 diskette, replacing 47 SCSI, hot-swapping 56 32 Bit I/O, Setup field 86 4-way interleaving, memory 23 5.25-inch drive installing 4 removing 52 about this guide viii access cover installing 8 removing 3 replacing 8 Access Modes, EMP Console 134...
  • Page 208 Maintaining and Troubleshooting the Gateway ALR 9200 Server Assert NMI on PERR field 94 Assert NMI on SERR field 94 Base I/O Address field, diskette controller 90 Base I/O Address field, floppy disk controller 90 Base I/O Address field, parallel...
  • Page 209 Mode field, parallel port 90 Mode field, serial port B 90 Multi-boot Support field 95 Multi-Sector Transfers field 86 Num Lock field 87 obtaining the upgrade utility 98 Option ROM Scan field, PCI device, embedded SCSI 88 Option ROM Scan field, PCI devices 89 Parallel Port field 90 Password on Boot field 92...
  • Page 210 Clear CMOS jumper 13 Clear Event Logging, Setup field 94 clearing Client Configuration, EMP Console 132 closing Maintaining and Troubleshooting the Gateway ALR 9200 Server drives 48 IDE drives 49 SCSI drives 49 first level 21 second level, power support 20...
  • Page 211 narrow SCSI 12 parallel port 19 processor slots 21 SCSI, narrow 12 SCSI, wide 12 serial ports 19 SMBus 18 SMM 18 speaker 14 system board 10 USB 20 video 18 VRMs 20 wake-on-LAN technology 14 wide SCSI 12 Console Redirection EMP Console menu 134 Setup field 93 Setup menu 94...
  • Page 212 SSU 115 EDO, memory type 10 electromagnetic compatibility electromagnetic interference electronics bay Maintaining and Troubleshooting the Gateway ALR 9200 Server 5.25-inch, installing 4 cabling considerations 48 CD-ROM activity light does not light 168 controllers and connectors 12...
  • Page 213 system management menu 133 toolbar 135 EMP Direct Connect/Modem Mode, EMP Console 134 EMP Restricted Mode Access, EMP Console 134 Enable Master Setup field, PCI device, embedded SCSI 88 Setup field, PCI devices 89 Enabled Host Bus Error, Setup field 94 environmental specifications 177 error codes 173...
  • Page 214 FRU Viewer graphics, controller 10 guidelines, troubleshooting 158 Hard Disk Pre-delay, Setup field 85 Hard Drive Maintaining and Troubleshooting the Gateway ALR 9200 Server EMP Console 134 Setup field 95 command line, FRU and SDR load utility 146 conventions ix...
  • Page 215 fan, high power drives 57 fan, power supply bay 57 floppy drive 47 front bezel 8 memory module 44 power supply module 67 processor 34 second processor 36 side panel 8 system fan 62 video drivers 77 intelligent chassis management port see ICMB interperipheral management bus see IPMB...
  • Page 216 Maximum Number of I2O Drives, Setup field 95 memory Memory Scrubbing, Setup field 91 menus, Setup 83 Messaage Timeout Multiplier, Setup field 95 Maintaining and Troubleshooting the Gateway ALR 9200 Server see LBA see LVD EMP Console 136 Setup menu 85 addressing 24 banks 23...
  • Page 217 Parallel Port connector 19 Setup field 90 password administrator changing in the SSU 116 clearing in the SSU 116 setting in the SSU 116 Administrator Password is Setup field 92 adminsitrator 28 both user and administrator passwords set 27 clearing by jumper 75 EMP Password 133 only user password set 27 Password on Boot Setup field 92...
  • Page 218 91 rebooting the system 159 Recovery Boot jumper 14 recovery, flash BIOS 101 redirect state, EMP Console 131 Maintaining and Troubleshooting the Gateway ALR 9200 Server Setup field 85 Setup menu 86 Setup field 85 Setup menu 86 first-level cache 21...
  • Page 219 resources DMA usage 187 editing in the SSU 115 I/O addresses 178 interrupts 182 memory map 181 modifying in the SSU 114 usage shown in the SSU 115 video modes supported 183 restarting the system 159 Restreaming Buffer, Setup field 91 retention clip, power supply module 66 running Firmware Update utility 151...
  • Page 220 10 Set Administrator Password, Setup field 92 Maintaining and Troubleshooting the Gateway ALR 9200 Server Set Administrator Password Setup field 92 set user password 29 Set User Password Setup field 92 setting the boot sequence 29...
  • Page 221 COM Port Address 94 Console Redirection 93 Cylinders 86 diskette check 95 diskette controller 90 diskette write protect 93 DMA Channel, parallel port 90 Enable Master, PCI device, embedded SCSI 88 Enable Master, PCI devices 89 Enabled Host Bus Error 94 Exit Discarding Changes 97 Exit Saving Changes 97 Extended RAM Step 91...
  • Page 222 16 sharing power between modules 65 Maintaining and Troubleshooting the Gateway ALR 9200 Server Set Administrator Password 92 Set User Password 92 System Backup Reminder 92 System Date 85 System Event Logging 94 System Management 93 System Time 85...
  • Page 223 specifications environmental 177 system 176 access control 28 adding an ISA board 114 changing the administrator password 116 changing the user password 116 clearing the administrator password 116 clearing the user password 116 customizing 109 defining an ISA board 113 editing resources 115 exiting 124 FRU Manager Add-in 122...
  • Page 224 28 toolbar, EMP Console 135 Transfer Mode, Setup field 86 troubleshooting Maintaining and Troubleshooting the Gateway ALR 9200 Server restarting 159 specifications 176 system board features 10 trouble at startup 159 troubleshooting new problems 161...
  • Page 225 Use Multiprocessor Specification, Setup field 87 User Password is, Setup field 92 user password, access 27 using CFG files with the FRU and SDR load utility 149 Firmware Update utility 151 FRU and SDR load utility 146 passwords 27 PCDiagnostics 163 POST 127 resources from the SSU 115 Setup 81...
  • Page 226 Maintaining and Troubleshooting the Gateway ALR 9200 Server...

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