Polycom DOC2709A Hardware Manual
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Polycom DOC2709A Hardware Manual

Polycom DOC2709A Hardware Manual

Collaboration server
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Polycom® RealPresence® Collaboration Server
(RMX) 4000 Hardware Guide
Polycom Document Title
Version
7.8
|
November 2012
|
DOC2709A
1

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Summary of Contents for Polycom DOC2709A

  • Page 1 [Type the document title] Version November 2012 DOC2709A Polycom® RealPresence® Collaboration Server (RMX) 4000 Hardware Guide Polycom Document Title...
  • Page 2 Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.
  • Page 3 2. This device must accept any interference received, including interference that may cause undesired operation. Modifications: Any modifications made to this device that are not approved by Polycom, Inc. may void the authority granted to the user by the FCC to operate this equipment.
  • Page 4 Härmed intygar Polycom (UK) Ltd att denna Polycom RMX står I överensstämmelse med de väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK. China CCC EMC statement 警告...
  • Page 5 If trouble is experienced with this equipment, for repair or warranty information, please contact Polycom Inc in the U.S.A. 1-888- 248-8294. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 7: Table Of Contents

    First-time Power-up ..................... 1-20 RealPresence Collaboration Server (RMX) 4000 Components ........1-21 RealPresence Collaboration Server (RMX) 4000 Front Panel ......... 1-21 MPM+ and MPMx Media Cards ................ 1-23 RealPresence Collaboration Server (RMX) 4000 Rear Panel ........1-24 RTM-IP 4000 ........................1-25 Polycom, Inc...
  • Page 8 Polycom RealPresence Collaboration Server (RMX) 4000 Hardware Guide RTM ISDN ........................1-26 ISDN/PSTN Clock Source ...................1-26 RTM LAN ........................1-27 AC Power Entry Module (PEM) .................1-27 DC Power Rail Module ....................1-27 Component Slot Allocation ..................1-28 RealPresence Collaboration Server (RMX) 4000 LEDs ............1-29 RealPresence Collaboration Server (RMX) 4000 Front Panel LEDs ......1-29...

  • Page 9: Hardware Description

    High availability, redundancy, on-line upgrading and dynamic resource allocation • Easy integration of conference elements into external network management • Enhanced Continuous Presence (multi-image video) • IVR (Interactive Voice Response) module • Resilient multipoint conferencing - Polycom Lost Packet Recovery (LPR) Polycom, Inc.

  • Page 10: Realpresence Collaboration Server (Rmx) 4000 Specifications

    Weight Up to 40 Kg (88 lbs). Media Protocols Audio G.711a/u, G.722, G.722.1C, G.722.1, G.723.1, G.719 G.729A, Polycom Siren™ 14, Siren 22 (in mono or stereo) and Siren LPR. Video H.261, H.263, H.264, H.264 High Profile Network Interfaces IP, ISDN, PSTN and LAN H.323, SIP, ISDN, PSTN, VoIP, and LAN...

  • Page 11: Realpresence Collaboration Server (Rmx) 4000 System Capacities

    Number of Participant alerts Unlimited Unlimited Maximum number of concurrent RMX Web Client connections to the MCU Maximum number Address Book entries 4000 4000 Maximum number of Users Maximum number of Gateway Profiles Maximum number of Reservations (internal Scheduler) 4000 4000 Polycom, Inc.

  • Page 12: Resource Capacities Per Card Assembly

    CP conferences, as summarized in Table 1-4: Table 1-4 MPM+ Card Assemblies and Resource Capacities (CP Mode) Resources Card Type HD720p HD720p HD1080p Voice @30fps @30fps @60fps @30fps MPM+ 80 MPM+ 40 MPM+ 20 Polycom, Inc.

  • Page 13: Resource Capacities Per Card Type (Mpm+ And Mpmx)

    MPMx and MPM+ Resource Capacity per Line Rate in VSW Maximum Possible Resources Per Card Resource Type MPM+ MPMx VSW 2Mbps VSW 4Mbps VSW 6Mbps ISDN 7 E1 or 9 T1 (per RTM ISDN card) * Capacity numbers may be lower when LPR and/or Encryption are enabled. Polycom, Inc.

  • Page 14: Safety Requirements

    When handling electronic components, standard anti-static precautions must be observed: — Wear a grounding strap — Handle cards by their edges only and do not touch their components or connector pins — Keep components in anti-static bags, when not installed in the RMX 4000 Polycom, Inc.

  • Page 15: Rack Mount Safety Precautions

    — Optional - ISDN Package. Contains the ISDN card and ISDN Software License. Write down the RMX’s serial number that is on a sticker on the back of the unit. It will be needed for product registration later in the process. Polycom, Inc.
  • Page 16 Holding the handle on each side, lift the RMX 4000 from the box, and place it on a flat surface or install it in a rack. Remove any packaging material prior to positioning the RMX 4000. Attention: Two people are required to lift the MCU out of the box and when installing it in a rack. Polycom, Inc.

  • Page 17: Installing The Rtm Isdn Card On The Realpresence Collaboration Server (Rmx) 4000

    RMX 4000 to install it in the rack. Unscrew the feet from the chassis as shown in Figure 1-1, “Optional - Feet and handle removal”. Figure 1-1 Optional - Feet and handle removal Polycom, Inc.

  • Page 18: Telescopic Rail Runner Assembly For Realpresence Collaboration Server (Rmx) 4000

    Rack spacer Rack spacer Front & Rear assembly kit Flat head screw - M5*10mm Rail runner assembly Flat head screw - M3*8mm Flat washer M3 Nut spring M3 1-10 Polycom, Inc.

  • Page 19: Telescopic Rail Runner Assembly

    Mark the spacer’s location on the rack post. Repeat this process for the 3 remaining vertical posts ensuring that the system can be horizontally seated. LEFT RAIL RIGHT RAIL Figure 1-2 Front view of RMX Rail Runner Assembly 1-11 Polycom, Inc.
  • Page 20 RMX to the rack post. See Figure 1-3. Adjust the telescopic rack rail runner to the rack opening and mount it onto the marked position of the rear post as described in step 2. Figure 1-4 Detail of Rear RMX 1500/2000/4000 Rack Spacer Assembly 1-12 Polycom, Inc.
  • Page 21 The number of screws to install depends on the rack width. Repeat step 5 for the right rack rail runner. The RMX 4000 must be lifted into the rack by two people. Figure 1-6 RMX 4000 Bolt installation The installation is complete. 1-13 Polycom, Inc.

  • Page 22: Optional 19" Rack Assembly

    Fasten the RMX to the rack with 8 screws into the holes provided on the RMX’s front as shown in Figure 1-8. Figure 1-8 RMX 4000 Rack Mount Rack mounting screws must be supplied by the rack’s manufacturer. 1-14 Polycom, Inc.

  • Page 23: Mounting The Realpresence Collaboration Server (Rmx) 4000 In A 23" Rack

    Mount the RMX on top of the rack brackets using the blades or place it on a rack mount shelf with chassis runners. Fasten the RMX to the rack with 8 screws into the holes provided on the RMX’s front as shown in Figure 1-8. Rack mounting screws must be supplied by the rack’s manufacturer. 1-15 Polycom, Inc.

  • Page 24: Reverse Mounting The Realpresence Collaboration Server (Rmx) 4000 In A Rack

    Remove the handles and brackets from the front of the RMX. Attach the brackets to the rear of the RMX. Place the RMX in a rack and tighten the 8 screws securing the RMX to the rack. Rack mounting screws must be supplied by the rack’s manufacturer. 1-16 Polycom, Inc.

  • Page 25: Connecting The Realpresence Collaboration Server (Rmx) 4000 To Power Sources

    Do not connect the green or green-yellow wire to the system single-point ground screw. • Customers are required to only use AC power cables supplied by Polycom. • The size of the protective earthing conductor should be a minimum of 10 AWG.

  • Page 26: Connecting The Realpresence Collaboration Server (Rmx) 4000 To -48Dc Selv Power

    The center PRM slot/module is fitted with a blank panel and the slot cannot be used on a system with DC Voltage. Connect the green or green-yellow wire to the system single-point M6x15 “Ground” bolt. The rating of the protective earthing conductor should be a minimum of 10 AWG. 1-18 Polycom, Inc.

  • Page 27: Types Of Dc Circuit Breakers Installed On The Realpresence Collaboration Server (Rmx) 4000

    — Optional. Connect the LAN cable to LAN 1. With Multiple networks and LAN redundancy configurations, LAN 1 port is used. For more information, see RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrators Guide, "LAN Redundancy” on page 16-32 "Multiple Network Services” on page 16-49. 1-19 Polycom, Inc.

  • Page 28: First-Time Power-Up

    When the RMX's configuration is completed (including the Management and IP Network Services), and if there are no System Errors, the green RDY LED on the CNTL module (on the RMX’s front panel) turns ON. Remove the USB key. 1-20 Polycom, Inc.

  • Page 29: Realpresence Collaboration Server (Rmx) 4000 Components

    Fan & Power Fabric Switch Status Module (FSM LEDs 4000) Logo Panel & ESD connector Optional CPU Power Supply Drawers (Future) Control Unit and Status LEDs (CNTL 4000) & LEDs Figure 1-12 RMX 4000 AC Front View 1-21 Polycom, Inc.
  • Page 30 Manager, and increases the fans speed. There are currently three sets of thresholds: Normal, Major and Critical. When the temperature reaches a critical threshold (and the fan’s speed increase did not resolve the issue), the controller of the relevant board initiates a shut down. 1-22 Polycom, Inc.

  • Page 31: Mpm+ And Mpmx Media Cards

    Installing or swapping MPM+/MPMx cards while the system is off will not cause a switch in the Card Configuration Mode when the system is restarted – it will restart in the Card Configuration Mode that was active previous to powering down. 1-23 Polycom, Inc.

  • Page 32: Realpresence Collaboration Server (Rmx) 4000 Rear Panel

    RTM LAN Cards RTM-IP 4000 Card Blank panel - NA Blank panel Power Rail Circuit Power Rail Circuit Module Switch Switch Module Figure 1-15 RMX 4000 DC Rear View On some DC modules LED indications may not be present. 1-24 Polycom, Inc.

  • Page 33: Rtm-Ip 4000

    Note: LAN 1 is covered with a plastic cap that should not be removed. LAN 2 (CNTL 4000/ Management network/Web Client connection. CPU 1) LAN 3 (CNTL 4000/ Signalling network, for Gatekeeper, Proxy or endpoint connections. CPU 1) LAN 4-5 (CNTL 4000/ Empty. CPU 2) LAN 6 Shelf Manager connection. 1-25 Polycom, Inc.

  • Page 34: Rtm Isdn

    Each RTM ISDN card has its own primary and secondary clock source. The first span to synchronize becomes the primary clock source and the second span to synchronize becomes the secondary clock source. This clock is used to synchronize ISDN spans only (it is not the system clock). 1-26 Polycom, Inc.

  • Page 35: Rtm Lan

    RMX activates independently any power rail installed on the RMX. An DC system has two DC rails, one for each power rail. On failure, a DC power rail is field replaceable and the RMX must be switched OFF from the two circuit switches and the mains. 1-27 Polycom, Inc.

  • Page 36: Component Slot Allocation

    With DC power, two power supplies are installed with the 2nd redundant. The center slot (#20) on the rear of the RMX 4000 is disabled and is fitted with blank panel. Note: Protective bonding conductor size is 14AWG (1.5mm) within the Power Entry Model. 1-28 Polycom, Inc.

  • Page 37: Realpresence Collaboration Server (Rmx) 4000 Leds

    LED’s are OFF. LED’s Fabric Switch Module ON - Major error on card. (FSM 4000) Flashes - During card startup. Green ON - The card has completed startup successfully. Flashes - During card startup. Orange Not in use. 1-29 Polycom, Inc.
  • Page 38 OFF - Turns OFF when the ERR red LED is activated. Flashes - During system startup. Amber ON - At least one endpoint is connected to the system. Flashes - During system startup. OFF - Normal. Flashes - Hard disk is active. 1-30 Polycom, Inc.

  • Page 39: Realpresence Collaboration Server (Rmx) 4000 Rear Panel Leds

    Monitor tool bar, the system should enter a standby mode and the LED turns ON. Only the media and control unit cards are in a standby mode. Shelf Manager remains active. Turn the system OFF/ON to exit the standby mode. 1-31 Polycom, Inc.

  • Page 40: Rtm Lan

    H.S. LED Blue OFF - Normal. Flashes - During the startup of a media card and control 4000 unit. Also flashes when the RTM LAN card is powered down. ON - RTM LAN card may be removed. 1-32 Polycom, Inc.

  • Page 41: Rtm Isdn

    ON - Power input is within required voltage specifications: -38.5V to -70V Not lit OFF - No LED indication, Power supply or power failure. POLARITY Polarity Error. Switch the polarity of the two ERROR cables connected to the DC power supply! 1-33 Polycom, Inc.
  • Page 42 RealPresence Collaboration Server (RMX) 4000 Hardware Guide 1-34 Polycom, Inc.

  • Page 43: Component Replacement

    Make sure you are using proper ESD equipment, to prevent damage to the system. Note! On all cards, if during the startup phase the blue HS LED remains lit, please make sure that the card is properly seated in it’s slot. If this problem persists, contact your next level of support. Polycom, Inc.

  • Page 44: Using The Modified Pmc Compatible Ejector Lever

    Polycom RealPresence Collaboration Server (RMX) 4000 Hardware Guide Using the Modified PMC Compatible Ejector Lever On the RMX 4000 most components are fitted with identical ejector levers that are used to release or fasten the component’s to their slot. This ejector lever can be moved to three positions: •...

  • Page 45: Replacing An Ac Power Supply Module

    Please verify the type of power supply used on your RMX 4000. Do not insert a different type of power supply than the current type installed on your system. Unscrew the captive screws on the front panel of the Power Supply unit that secures the unit to the chassis. Polycom, Inc.

  • Page 46: Replacing An Ac Power Entry Module (Pem)

    Polycom RealPresence Collaboration Server (RMX) 4000 Hardware Guide Using your right hand, press your thumb on the pressure latch and with your fingers inserted in the hand grip (on top), pull the Power Supply unit out. Place thumb Finger grip here Carefully slide the Power Supply unit out from the front slot.

  • Page 47: Replacing A Dc Power Rail Module (Prm)

    Using a star screw driver, disconnect the two wires connected to the Terminal block (-48 VDC & RTN) of the failed DC PRM unit. Unscrew the captive screws on the rear panel of the PRM unit that secures the unit to the chassis. Polycom, Inc.

  • Page 48: Replacing The Fan Drawer

    Polycom RealPresence Collaboration Server (RMX) 4000 Hardware Guide Using the handle fitted to the DC PRM, pull and slide the PRM unit out. Slide in the replacement PRM unit. Push the PRM unit firmly into the chassis, making sure it is properly seated in its slot.

  • Page 49: Inserting An Air Filter (Optional) In The Fan Drawer

    Unscrew the captive screws on the front panel of the Fan drawer secured to the Fan chassis. Use the finger grip, pull the Fan drawer out of its slot in the Backplane. Finger grip Carefully slide the Fan drawer out through the front panel. Polycom, Inc.

  • Page 50: Removing An Faulty Mpm+/Mpmx Card

    Polycom RealPresence Collaboration Server (RMX) 4000 Hardware Guide Open the filter tray, by unscrewing two screws on the tray. Remove the existing air filter. Insert a new or cleaned air filter into the filter tray. Close the filter tray by tightening the two screws on the tray.

  • Page 51: Installing Or Replacing Mpm+/Mpmx Card On The Realpresence Collaboration Server (Rmx) 4000

    — The card’s resources are added to the system resources list — The number of available resources on the RMX is usually increased to the current CFS license level Polycom, Inc.

  • Page 52: Installing Or Replacing The Rtm Isdn Card

    Polycom RealPresence Collaboration Server (RMX) 4000 Hardware Guide — Port usage is re-calculated and the Port Gauges and Video/Voice Port Configuration are updated When the power on cycle of the MPM+/MPMx card is completed, the blue HS LEDs will turn OFF. The green RDY LED on the MPM+/MPMx card switches on and remains lit.
  • Page 53 1500/2000/4000 Getting Started Guide, Chapter 2, “Procedure 2: Product Registration” on page 2-26. In the ISDN/PSTN Network Services define a New ISDN Network Service. For more information see, RMX 1500/2000/4000 Administrator’s Guide, Chapter 16, “Adding/Modifying ISDN/PSTN Network Services” on page 16-41. 2-11 Polycom, Inc.

  • Page 54: Replacing The Rtm-Ip 4000

    Polycom RealPresence Collaboration Server (RMX) 4000 Hardware Guide Replacing the RTM-IP 4000 RTM-IP 4000 connections require Ferrite cables when connecting to MPMx cards. The RTM-IP 4000 card on the rear of the RMX 4000 provides connectivity to all the MCU modules.

  • Page 55: Replacing The Rtm Lan

    Ensure that the metal ejector levers are fully retracted into their housings. 10 Tighten the captive screws on the rear panel of the RMX 4000 that secure the RTM LAN card. 11 Reconnect the cables. 12 Turn ON the RMX 4000. 2-13 Polycom, Inc.

  • Page 56: Replacing The Fabric Switch Module (Fsm 4000)

    Polycom RealPresence Collaboration Server (RMX) 4000 Hardware Guide Replacing the Fabric Switch Module (FSM 4000) Ensure that the power switch/circuit switch on the RMX 4000 is turned OFF (O). Loosen the captive screws that fasten the module to the MCU.

  • Page 57: Pin Assignment

    Appendix A Pin Assignment PRI Port Assignment Pin 8 Pin 1 Table A-1: PRI Port Assignment Signal Name Receive Ring Receive Tip No connection Transmit Ring Transmit Tip No connection No connection No connection Polycom, Inc.
  • Page 58 Polycom RealPresence Collaboration Server (RMX) 1500 Hardware Guide Polycom, Inc.

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