Dtmf Receiver Trace; Remote System Monitor; Overview - Vodavi Starplus Triad 1/2/3 Installation Manual

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DTMF Receiver Trace

The CONFIG utility to allow technicians to take specific DTMF receivers
in/out of service. This is useful for troubleshooting DTMF receiver
problems to isolate a specific DTMF receiver that may be faulty.
Connect a terminal to the I/O port 1 on the MPB. At the ENTER
PASSWORD prompt type CONFIG and press ENTER.
The basic format for the commands is:
d<space>r<return> - To display the status of all DTMF receivers in the
system. The display shows the receiver number, cabinet location, card
slot location, receiver status, and state of the receiver.
Making a Receiver Busy:
d<space>rXX<return> - Where XX is the specific receiver number to
make busy.
Making a Receiver Available:
d<space>rXX<return> - Where XX is the specific receiver number to
make available.

Remote System Monitor

Overview

The Remote Monitor feature provides remote access to the installed
system for diagnostic purposes. These capabilities benefit Service
personnel enabling them to support the end user remotely. Different
levels of access, via password, allows authorized personnel to trace,
monitor and upload critical information directly from the
Systems. This provides a more accurate means of acquiring system
information that leads to a quick resolution of problems that may occur.
This is all done without interfering with ongoing call processing or
normal system operation, and in many cases may be performed without
a site visit. The built-in 2400 baud modem is used for remote access.
Capabilities allowed and reserved for this high-level troubleshooting are:
Monitor Mode
Enable & Disable Event Trace
Dump Trace Buffer (up-load)
Remote System Monitor
Triad 1/2/3