Trunk Queuing - Panasonic S-ICX Technical Manual

Section 700 - Operation

Trunk Queuing

Description
When you try to originate a call by MCO (enter 9 [UK/HK] or 0 [Taiwan, Malaysia, Indonesia]) and
all outside lines in a trunk group are busy, the System can call you when a line becomes free. Simply
pick up the handset and dial the telephone number when the Trunk Callback alert tone rings.
Operation
To set Trunk Queuing:
1. Lift the handset.
2. Enter trunk access code.
3. Enter the Callback Request code (default = 3 [UK/HK] or
3# [Taiwan, Malaysia, Indonesia]).
4. Replace the handset.
5. Wait for the Trunk Callback alert tone.
To respond to the Trunk Callback alert tone:
1. Lift the handset.
Hardware Requirements
• N/A
Related Programming
• FF1-2: Dial Plan
• FF1-0-03: Extension COS (Trunk Queuing)
• FF3: Extension COS
Considerations
• Response to the Trunk Callback must be within 15 seconds or Trunk Queuing will be cancelled.
• The Trunk Queuing feature may also be used if you hear a busy tone when trying to make a call
using the MCO Trunk Access feature.
S-ICX-50-700
Action
Action
S-ICX (International) issued October 2000
Chapter 7. SLT Features
Result
Intercom dial tone
Busy tone
Result
Outside dial tone
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