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Panasonic S-ICX Technical Manual

Panasonic S-ICX Technical Manual

Integrated voice & data solutions section 200 general description
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Panasonic
Integrated Voice & Data Solutions
Section 200
Technical Manual
General
Description
S-ICX - Version 5.0
Issued October 2000

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  • Page 1 Panasonic Integrated Voice & Data Solutions Section 200 Technical Manual General Description S-ICX - Version 5.0 Issued October 2000...
  • Page 2 However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication, nor can it accept responsibility for errors or omissions. Panasonic will update and revise this document as needed.

  • Page 3: Table Of Contents

    CHAPTER 1 - SYSTEM OVERVIEW ......8 Introducing the Next-Generation Phone System from Panasonic ......8 System Technology .
  • Page 4 Digital Single Line Telephone (DSLT) ........
  • Page 5 System Speed Dialing (SSD)............39 Tenant Groups .
  • Page 6 Voice Path from Digital Keyphones to the S-ICX ....... . .

  • Page 7: Chapter 1 - System Overview

    Introducing the Panasonic products. The “S-ICX” offers many of the same features as its predecessor, the ICX, but it does so with one small cabinet, made possible through the use of a “high density” backplane. Furthermore, this robust and reliable phone system delivers the sophistication of the ICX to small and medium sized companies, while at a more economical price point.
  • Page 8 No more chip change-outs. No more complicated hookups. No more waiting forever to download/ upload from the phone system. The S-ICX phone system can be upgraded in a handful of minutes with a small diskette known as a compact flash card. Simply plug it onto the processor card, and perform a few simple programming steps.
  • Page 9 The S-ICX offers several ways to set up networking—tying multiple S-ICX systems together through the public switching network. AC15 Tie Lines let you connect directly to another S-ICX system using a leased voice line. Q-Sig Networking lets you tie multiple systems together through the network, so that (for example) when one location closes for the day, its calls can be picked up by another location across the country.

  • Page 10: System Technology

    ❣ Programming from the RS232 port. A PC computer or laptop can be connected to the S-ICX phone system, via a DB9-pin RS232 port inside the cabinet. Then, from the computer, you can program the phone system with our proprietary...

  • Page 11: Supporting Documentation

    ❣ Programming from a remote location. Again, using PCAS, the S-ICX can be programmed from a remote location, using an offsite computer terminal to call into the phone system. You can perform “live” changes in this manner as well as downloads/uploads (for backup/restoring).
  • Page 12 Section 770: Voice Recognition Telephone Adapter User Guide (1 provided with VR-AD) This is a user guide describing the additional features of the Voice Recognition Telephone. It is intended for the end-user. S-ICX-50-200...

  • Page 13: Chapter 2 - System Hardware

    This section is divided into the following categories: Cabinet The S-ICX cabinet is explained in detail throughout this chapter. The cabinet can attach to any of the proprietary telephone sets offered by Panasonic. It also includes its own power supply, and is designed with dedicated slots for a CPC card, and free slots for trunk, extension, and built-in option cards.
  • Page 14 System Connections (trunks, extensions, peripheral equipment) S-ICX-50-200 S-ICX (International) issued October 2000...

  • Page 15: Cabinet

    Cabinet The S-ICX consists of one cabinet capable of supporting up to 132 ports. Contained within the cabinet are 7 slots (1 power, 1 CPC and 5 flexible slots), 8 built-in DEC circuits, and a connector for a 4 AEC option/API option.

  • Page 16: Battery Backup (Vb-44026Uk)

    CPC-HS (VB-44440UK) 68032 (16-bit) 19.6608 MHz FLASH: 4MB Boot ROM: 1 MB 1 MB 1 MB 1 MB S-ICX (International) issued October 2000 CPC-HM (VB-44441UK) 68032 (16-bit) 19.6608 MHz FLASH: 4MB Boot ROM: 1 MB 1 MB 1 MB 1 MB...

  • Page 17: Trunk/Tie Line Cards

    The PRI card can be set to support either 8, 16, 24, or 30 channels. Unlike most other cards, due to the interaction between card slots, the PRI card must be installed in specific Free Slots. With the S-ICX new high-density design, no other neighboring slots are restricted when this card is installed.

  • Page 18: Digital Extension Card - Dec/16, Dec/24 (Vb-44612Uk, Vb-44613Uk)

    These two cards provide 16 and 24 circuits, respectively, and can only be used with the CPC-M. Each circuit supports the Panasonic Digital Key Telephone, Digital Single Line Telephone, DSS/72, and EM/ 24. Supply voltage for the telephone is supplied by the digital circuits.

  • Page 19: Options

    Station Equipment Overview The full line of Panasonic ICX phone systems offer a wide variety of critically acclaimed telephones. As the user interface, the station instrument is a crucial element of the communications system. All ICX telephones are designed to provide easy access to system features and functions. A mixture of...

  • Page 20: Model Options

    Model Options Panasonic offers a wide variety of options for telephones so that you can select the one that is just right for you. All phones are digital, and all except for the DSLT have a microphone and speaker for Hands-Free Answerback and Off-Hook Monitoring (the ability to conduct calls on-speaker without lifting the handset).

  • Page 21: Model Descriptions

    Requires one digital port. Wall- mountable. Includes user tray and elevation supports. No. of HFAB- FF-Keys ✱ ✱ ✱ ✱ ✱ S-ICX (International) issued October 2000 Speaker Optional Display phone Black Phone ✱ ✱ ✱ ✱...

  • Page 22: 12-Key Small-Display Phone With Voice Response

    Requires one digital port. Wall-mountable. Includes user tray and elevation supports. S-ICX-50-200 The 12-Key Small-Display Phone (VB-D411DSVUK) with Voice Response (VB-44101) The 12-Key Large-Display Phone (VB-D411LDSUK) S-ICX (International) issued October 2000 MODE 08:24 Tue NOV 14 Sandy PROG CONF INTELLIGENT COMMUNICATION SYSTEM OPER...

  • Page 23: 24-Key Small-Display Phone

    4 DSS/72s per system can be used with no limit per phone. Each DSS/72 requires its own digital port. Wall- mountable. Includes elevation supports. The EM/24 (VB-D331UK) S-ICX (International) issued October 2000 11 APR FRI 03:14 164 Davidson C PROG CONF DND/CF FL/R...

  • Page 24: Optional Terminal Devices

    PC. It is comprised of a PC card installed inside the computer; application software; and various connections to the computer (e.g., handset, headset, etc.). The PC Phone then plugs into a S-ICX extension port, and becomes a sophisticated “on-screen” phone for the end-user. For more information, see Chapter 5 - Special Applications.

  • Page 25: Telephone Key Layout

    Mode or Extension Directory Mode. Used to exit Directory Mode and return the display to Default Mode. Used to select speed dial directories, Caller ID numbers, or extension numbers. S-ICX (International) issued October 2000 1 10 1 14 1 11...
  • Page 26 Used to hold calls, to retrieve held calls, and to complete FF key programming. Used to talk to another party without using the handset. Outputs tones and voice at your extension. S-ICX (International) issued October 2000...
  • Page 27 Used to seize exchange lines. Used to establish conference calls and to check Flexible Function (FF) and one-touch key settings. Used to activate/deactivate the Mute function. When activated, the party on the other end cannot hear you. S-ICX (International) issued October 2000 S-ICX-50-200...
  • Page 28 Used to hold calls, to retrieve held calls, and to complete FF key programming. Used to talk to another party without using the handset. Outputs tones and voice at your extension. S-ICX (International) issued October 2000...

  • Page 29: Chapter 3 - System Features

    Many systems are designed with multiple answering positions to handle the various call traffic which exists within an organization. With this in mind, the S-ICX was designed to allow attendant groups to be set up to handle these calls. When “0” is dialed, the system will hunt through a pre- established list of extensions to make sure the call is answered.

  • Page 30: Auto Day/Night Mode

    AUTO DAY/NIGHT MODE Description: The S-ICX system provides three different modes of operation. We call them Day 1, Day 2 and Night mode. Each of these modes can have a different Attendant as well as different ringing position assignments for extensions. The system can be programmed to automatically switch in and out of any one of these modes at a preset time each day.

  • Page 31: Call Traffic Reporting

    Information can be used to evaluate exchange line usage and control costs. CALLER ID (ISDN) Description: Caller Identification (CID) is an optional service offered by your local telephone company which adds the following functions to a display phone: ❣ LCD indication of caller information. Users can see caller information displayed while the incoming call is ringing their extension.

  • Page 32: Cti (Computer Telephony Integration)

    S-ICX cabinet to support more than 3 parties in a conference.) During a 3-party conference, a digital intercom phone participant can establish a private conversation with one of the other parties, then rejoin both to the conference. Since the system is digital, there is no internal dB loss during a conference - but you can still program additional dB gain/loss settings for conference calls.

  • Page 33: Disa (Direct Inward System Access)

    NPDN system by allowing the user to assign multiple extension numbers to a single telephone without the need for additional hardware. A telephone may only have one PDN (on up to three keys) but may have multiple NPDNs with up to three appearances of any one NPDN.

  • Page 34: Flexible Dial Plan

    FLEXIBLE DIAL PLAN Description: The S-ICX’s dial plan is flexible. This means that the system comes with a default set of feature codes, which can be changed. (For example, the default Call Forward-All Calls feature code is 721. But you can change it to 7, or 2#, or ***, or anything else between 1 and 4 digits long.)

  • Page 35: Hunt Groups

    Allows calls to be distributed among a group of extensions where a group of people answer the same calls. • Voice mail systems use hunt groups to distribute calls. Applications: • Customer service departments, sales & marketing divisions, technical support groups, etc. S-ICX (International) issued October 2000 S-ICX-50-200...

  • Page 36: Multiple Direct Inward Dial (Ddi) Assignment

    Executive suites, travel agencies, answering services RECALL TIMERS Description: The S-ICX is equipped with various system-wide and station-specific recall timers that help direct unanswered (maybe forgotten) calls to someone who can answer them: ❣ Start Recall from Hold or Park - how long a call will remain on hold before recalling (ringing at) the extension, SLT, or Attendant that put it on hold or park hold.

  • Page 37: Station Distinctive Ringing

    Trunk User No. (Internal Line No. 0 to 9999, or Trunk No. C1 to C576) OUTGOING CALLS: Call Forward Outside Hold Outgoing Call LCR Outgoing Call Outgoing (non-LCR) Call Transfer Outgoing Call Closed Numbering Outgoing Call S-ICX (International) issued October 2000 S-ICX-50-200...

  • Page 38: Station Timer Class

    Provides accounting management tool for allocation of telephone expenses. • Identifies areas for system or feature upgrade. • Provides customer with record of telephone usage which can be used in making budgetary and planning forecasts. • Prevents telephone abuse and misuse by identifying unauthorized outgoing calls.

  • Page 39: Tenant Groups

    SSDs in the system, and press the soft key next to the desired SSD to dial it automatically. Individual phones can be programmed to display (or not display) the actual phone number being outpulsed for the SSD. The S-ICX can be programmed so that SSDs will override any toll restrictions (call barring) that would normally apply. Benefits: •...

  • Page 40: Universal Night Answer To Page

    Toll Restriction Service (TRS) data of the user’s extension. When the user hangs up the telephone, the extension returns to its original TRS type. This allows a user to make a call from a telephone that is normally restricted, such as a warehouse phone or lobby phone.

  • Page 41: List Of Available System Features

    3-party to 8-party conferences, including up to 7 outside lines; 2-party private conversations during a conference for SLT devices separate controls for Day/Night Modes dB volume adjustments between different connections delayed ringing, direct to Voice Mail, multiple-ringing, name display, night ringing assignments S-ICX (International) issued October 2000 S-ICX-50-200...
  • Page 42 FF-key line appearances (available on display phones only) 2-digit or 3-digit SSD codes (up to 80 or 800 per system); 2-digit PSD codes (up to 20 per phone) S-ICX (International) issued October 2000...
  • Page 43 MCO trunk group chaining (available on display phones only) incoming calls ringing over the paging system for multiple ringing, floating park, etc. codes for overriding TRS on a phone S-ICX (International) issued October 2000 S-ICX-50-200...
  • Page 44 S-ICX-50-200 S-ICX (International) issued October 2000...

  • Page 45: Chapter 4 - Station Features

    Chapter 4 - Station Features Overview This chapter describes the many features that end-users can perform on S-ICX station phones. Some of the most popular functions are highlighted below. A complete list of Station Features is included at the end of this chapter.

  • Page 46: Alarm Ringing

    Benefits: • The S-ICX can automatically monitor call duration, and let users know when they’ve been on a phone call too long. ATTENDANT CALLING Description: With this feature, multiple phones can serve as Attendant consoles via a programmed Attendant Hunt Group.

  • Page 47: Auto-Repeat Dialing

    You can program the S-ICX to send an alert tone to all parties when the barge-in occurs. You can also allow/block the phone’s ability to perform this feature based on the phone’s Class of Service assignment (see CLASS OF SERVICE RESTRICTION in Chapter 3 - System Features for more information).

  • Page 48: Call Duration Display

    The user can also clear the phone of all of its Call Forward and DND settings with a single code. Users can also set/clear Call Forward settings on other extensions from their own phones. (This can all be allowed/disallowed in programming.) The S-ICX also provides timers in programming for ringing duration before and after call forwarding.

  • Page 49: Call Pick-Up

    CAMP-ON (CALL WAITING) Description: You can program phones to be able to “camp-on” calls to other extensions. This in effect “queues” the call onto a busy extension. On phones that are programmed for Automatic Camp- S-ICX (International) issued October 2000 S-ICX-50-200...

  • Page 50: Conference Calls

    While on a DP (dial pulse) trunk, a user can switch to DTMF (dual tone multi-frequency) signaling by pressing the or # key. DTMF signaling is required whenever additional digits are dialed after connecting to an automated answering system such as Voice Mail, Auto Attendant, etc. S-ICX-50-200 S-ICX (International) issued October 2000...

  • Page 51: Dss/Blf Keys

    You can program the S-ICX to automatically change DP to DTMF tones based on incoming and outgoing timer programming for each trunk. Benefits: • Doesn’t limit users to certain trunks whenever they have to dial additional digits. Applications: • Users dialing into a Voice Mail or Auto-Attendant system on a DP trunk. They’ll need to switch to DTMF signaling to select Voice Mail options by dialing numbers on the phone when prompted.

  • Page 52: Flexible Feature Keys ("Ff-Keys")

    Boss/Secretary applications FLEXIBLE FEATURE KEYS (“FF-KEYS”) Description: Every FF-key on a telephone can be programmed by the end-user for a variety of one-touch features. The following is a list of some of those features: • Absence Messages • Account Codes •...

  • Page 53: Hold

    • Attendant position, customer service, etc. HOLD Description: With its variable Call Holding features, the S-ICX lets you control who can pick up a call on hold: ❣ System Hold: Anyone can retrieve the held call from any phone. ❣...

  • Page 54: Meet-Me Answer

    There is no indication to the outside party (other than silence) that he/she can’t hear the station user anymore. NAME ASSIGNMENT Description: The S-ICX lets you create a more user-friendly, personalized system by allowing various name assignments that will display on phone LCDs. You can assign names to: ❣ Exchange Lines ❣...

  • Page 55: Off-Hook Monitoring

    “share” the call on-speaker. The outside party can be heard both in the handset receiver and through the speaker. But the outside party can hear the user only if he or she is talking into the handset. (The handsfree microphone in the telephone won’t transmit.) NOTE: This feature isn’t available during Headset Mode.

  • Page 56: On-Hook Dialing

    ONE-TOUCH KEYS Description: S-ICX phones have several different types of keys that can be programmed to execute features or store frequently-dialed numbers. Instead of dialing a series of digits, the user can just press the key. There are FF-keys (with LEDs that flash red or green, indicating certain features or phone status), Labeled Keys (that perform a specific function such as Hold, Flash, MEMORY, etc.), Soft Keys (surrounding the phone’s LCD, that execute the feature name that’s displayed...

  • Page 57: Ringing Line Preference

    Use the Station Lockout feature to limit use of your phone by others when you are away from your telephone. When the Station Lockout feature is in use, the TRS (Toll Barring) Class of your telephone is changed. Anyone using your telephone is limited to the calling abilities defined by this Lockout TRS (Call barring) Class.

  • Page 58: Text Message/Message Reply

    TRANSFER Description: The S-ICX’s Transfer feature allows station users to transfer their outside line or inter-station calls without attendant intervention. Transferring calls can be either supervised by the user (who waits for the third party to answer, then announces the call before transferring it) or unsupervised (user hangs up before the third party answers).
  • Page 59 Anyone can pick up a call on Floating Hold. voice calling; intercom calls are established through the phone’s speaker (don’t have to lift handset) Press ON/OFF to put a call on speaker, then hang up and conduct the call over the speaker. S-ICX (International) issued October 2000 S-ICX-50-200...
  • Page 60 (available on speakerphones only) System (SSD); Personal (PSD); SSD/PSD chaining (available on display phones only) (available on large-display phones only) users can temporarily change their phone’s TRS Class to restrict others from placing outside calls on it S-ICX (International) issued October 2000...
  • Page 61 Adapter Kit for each phone handset; monitor (speaker); ringing codes for overriding TRS on a phone automatically answer next incoming call during Headset Mode S-ICX (International) issued October 2000 S-ICX-50-200...

  • Page 62: Chapter 5 - Special Applications

    Chapter 5 - Special Applications Overview The S-ICX is designed to accommodate a wide variety of features as described throughout this document. However, this powerful phone system is also designed to support fast-emerging technological trends and specialized 3rd-party product integrations. Listed below are some examples.

  • Page 63: Computer Telephony Integration (Cti)

    Screen Display” telephone. Comprised of a PC card (installed inside the computer), application software, and various connecting items (leads, handset, headset, etc.), the PC Phone connects to a S-ICX extension port and provides a sophisticated “on-screen” phone for the end-user.
  • Page 64 Flexible configuration. It’s easily configured by size or by features, to provide a simple interface that the end-user can customize to his/her exact requirements. ❡ Easy to use. S-ICX features are easily selected via on-screen menus, tool bars, and programmable keys, without the need to consult a user guide. ❡...

  • Page 65: Pc Attendant Console

    Flexible, scalable Busy Lamp Field (BLF). One Console can display up to 384 BLFs. ❡ Line prioritization. The PC Attendant Console can assign priorities to incoming calls independent and separate from S-ICX priorities. ❡ Reporting. The PC Attendant Console can produce graphical and text reports on system and operator performance.

  • Page 66: Voice Mail

    The S-ICX also provides features for external Voice Mail products from a third-party vendor. Some of these features are explained below. NOTE: The fact that the S-ICX offers these features does NOT guarantee that all features offered by the third-party Voice Mail manufacturer will work with the S-ICX.

  • Page 67: Ddi (Isdn) To Voice Mail

    ACD. Saves time and eliminates miscommunication. ❡ Easy installation. This is a card-type product. All you have to do is insert the unit into the S-ICX cabinet, and enter a few program settings for it. You don’t need to wire any cable or install any awkward, extra equipment.

  • Page 68: Integrated Features Module (Ifm)

    LCD. ❡ Easy programming and flexibility. Use a Large-LCD phone to enter the S-ICX programming mode, and go to one area of settings specifically for ACD. No special equipment or complicated programming is required.
  • Page 69 ICVM’s embedded NT system eliminates the need for a monitor and a keyboard. Therefore, support processes needed for these items are not running in the system’s background. ❢ Less hardware required. Because it communicates directly with the S-ICX backplane, intermediate hardware such as extension ports and API cards are not needed.
  • Page 70 S-ICX-50-200 S-ICX (International) issued October 2000...

  • Page 71: Chapter 6 - Specifications

    +5 volts DC (+4.9 to +5.3 volts DC) 150 volts p-p 2.0 REN per circuit 6 ACS per station system-wide 3 watts maximum (powered from the S-ICX) 15 minutes Constant voltage and constant current charge 27.2 volts 21.0 + 0.3 volts DC...

  • Page 72: Environmental Requirements

    9.5 x 18.7 x 23 8 x 18.7 x 23.2 7.5 x 12.2 x 23.3 7.5 x 6 x 23.3 approximately 7.0 kg (no cards) CPC-HS Cabinet CPC-HS Cabinet S-ICX (International) issued October 2000 Requirements Cabinet 1.0 kg 1.0 kg 0.7 kg 0.5 kg 0.4 kg...
  • Page 73 ARS/TRS: Leading Digit Strings (max. 10 digits/string) ARS/TRS: Follow Digit Strings (max. 8 digits/string) ARS: Time List Tables ARS: Time List Entries (per Table) ARS: Route List Paths CPC-HS Cabinet S-ICX (International) issued October 2000 Capacities CPC-HM Cabinet 5.4 HCS Time division PCM method S-ICX-50-200...
  • Page 74 ISDN S-point DDI Numbers MSN Numbers Closed Numbers Tandem Exchange Numbers Account Codes: Digit Length Account Codes: Verified Account Codes: Verified Digits Call Pickup Groups Paging Groups Paging Group Members S-ICX-50-200 CPC-HS Cabinet S-ICX (International) issued October 2000 Capacities CPC-HM Cabinet...

  • Page 75: Hardware Maximums

    Power Failure Unit (4-line) VB-44026UK Built-in System Backup Battery Kit (2 batteries per kit) VB-44140UK Built-In ACD Unit VB-44160UK Voice processing card/4-port (VM/ACD) Description S-ICX (International) issued October 2000 Capacities CPC-HS CPC-HM Cabinet Cabinet For IS2 slot For IS2 slot For IS2 slot...

  • Page 76: Cabling Specifications

    Doorphone Adapter and the Doorphone) NOTE: If a Voice Recognition Adapter is installed with the telephone, the measured resistance must be less than 20 Ohms and the maximum cabling distance reduced in half compared to a standard key telephone. Voice/Data Transmission...

  • Page 77: Data Communication Ports

    600 Ohms 0 dB 0 dB 0 dB 0 dB 6 dB 6 dB 6 dB 6 dB S-ICX (International) issued October 2000 Parameters Specification Specification Frequency (Hz) 700 + 1200 700 + 1340 700 + 1480 760 + 1200...
  • Page 78 Digit S-ICX-50-200 S-ICX (International) issued October 2000 Frequency (Hz) 760 + 1480 860 + 1200 860 + 1340 860 + 1480 940 + 1340 940 + 1200 940 + 1480...

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