Exported Pdf Report Does Not Print In Landscape Orientation; User Login Missing In Windows Xp After Installing Hr Client - Cisco Unified Contact Center Express Servicing And Troubleshooting Manual

CRS Historical Reporting Problems
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Exported PDF report does not print in landscape orientation

Symptom
landscape orientation.
Error Message None.
Possible Cause
Recommended Action

User login missing in Windows XP after installing HR client

Symptom
Error Message None.
Possible Cause
Recommended Action
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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
8-42
Attempt to log in to the CRS Server from the Historical Reporting client fails and an error message
is returned, page 8-49
Only three report templates available for Unified CCX Standard, page 8-49
Discrepancy in number of ACD calls shown on custom reports, page 8-50
Priority Summary Activity Report chart prints only partly in color, page 8-50
Scheduled Historical Reports do not run and message appears in CiscoSch.log file, page 8-50
Historical Reporting Client window shows nothing in user drop-down menu, page 8-51
Historical Reporting Client stops working; attempt to log in again results in error messages,
page 8-51
Scheduler DOS exception error received when running a custom report, page 8-52
Columns displaced in Excel spreadsheet when exporting a report, page 8-52
Scheduler icon does not appear in Windows status bar, page 8-52
Error message appears indicating connection with database is broken, page 8-53
A report that has been exported in Portable Document Format (PDF) does not print in
Limitation of PDF viewer.
Print the document in portrait orientation.
No user login exists in Windows XP after installing the Historical Reports client.
The Windows XP system hides the Administrator user icon when no other user account
exists in the system.
Do one of the following
Restart the machine. When you see the Windows XP login screen (with the user icon turned on),
pressCtrl-Alt-Del twice and then choose the Administrator User ID.
Create a new user account in the XP system other than Administrator.
Chapter 8 Troubleshooting Tips