Historical Database Db_Cra Is Full; E-Mail Notification Of Database Purging Activities Is Not Sent - Cisco Unified Contact Center Express Servicing And Troubleshooting Manual

Chapter 8 Troubleshooting Tips
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Recommended Action
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Historical Database db_cra is full

Symptom
Error Message Could not allocate space for object in database db_cra because the
PRIMARY file group is full in the SQL log file, MIVR log file.
Possible Cause
Recommended Action
Try to start purging using the CRS Administration web page. Choose Tools > Historical Reporting >
Step 1
Purge Now.
Check the db_cra database size to make sure that it is of the proper size for the call volume generated.
Step 2

E-mail notification of database purging activities is not sent

Symptom
Error Message None.
Possible Cause
Complete the following steps:
From the CRS Administration web page, choose Subsystems > eMail and make sure that correct
Step 1
information is entered in the Mail Server and eMail Address fields.
From the CRS Administration web page, choose Tools > Historical Reporting and click the Purge
Step 2
Schedule Configuration hyperlink.
If multiple e-mail addresses are specified in the Send Email Notifications To field, make sure that each
Step 3
address is separated with a semicolon (;), comma (,), or space.
Make sure that the Send Email Notifications To field contains no more than 255 characters.
Step 4
You have altered the size of the CRS databases.
Depending upon the cause of the problem, do one of the following:
From the CRS Administration web page, choose Tools > Historical Reporting and configure
automatic purging.
If you change the size of the CRS databases, make sure that the CRS database size is equal to the
maxsize.
Historical data is not getting written into the database, db_cra.
The db_cra database is full.
Do one of the following:
The CRS system does not send e-mail notification of database purging activities.
The Email subsystem is not configured or e-mail notification is not set up properly in
CRS Administration.
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
CRS Database Problems
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