Cannot Configure Application Or System Parameters From Their Pages In Crs Administration; Hr Client Login Error; Cannot Activate Db Components On Ha Node; Crs Databases Are Not Purged As Expected - Cisco Unified Contact Center Express Servicing And Troubleshooting Manual

CRS Database Problems
Cannot configure Application or System parameters from their pages in CRS
Administration
Symptom
Error Message "ConfigException* occurred"
Possible Cause
Recommended Action
Microsoft SQL Agent services are running and the CRS Config Datastore is in INSERVICE. If it is an
HA setup, ensure that both nodes have the above services up and running.

HR client login error

Symptom
Error Message An Error ocurred while attempting to communicate to Web Server. Check
your userid and pwd and try again (NO_HISTORICAL_REPORTING_CAPABILITY)
Possible Cause
Recommended Action
Management web page and relogin the HR client.

Cannot activate DB components on HA node

Symptom
Error Message Error related to DB Engine Version or DB Engine Edition mimatch during
activation of DB components.
Possible Cause
Recommended Action

CRS Databases are not purged as expected

Symptom
Error Message None.
Possible Cause
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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
8-26

Cannot configure Application or System parameters from their pages in CRS Administration.

This can happen if CRS Config Datastore service is OOS when SQL Services or MSDTC
are not running.
Check in the control center that the Microsoft Distributed Transaction coordinator,
HR client login error.
The userid is not assigned reporting capability in the CRS Administration User
Management web page.
Please give reporting capability and priveleges to the userid in the User
Cannot activate DB components on HA node.
HA requires both the nodes to have SQL 2K installed and the SQL 2k should be of same
version on both nodes.
Ensure both nodes have the same version of SQL 2K installed.
The CRS databases are not automatically purged as expected.
The cause of this problem could be one of the following:
Automatic purging is not configured properly.
You have changed the system clock on the CRS server.
Chapter 8 Troubleshooting Tips