Scheduler Dos Exception Error Received When Running A Custom Report; Columns Displaced In Excel Spreadsheet When Exporting A Report; Scheduler Icon Does Not Appear In Windows Status Bar - Cisco Unified Contact Center Express Servicing And Troubleshooting Manual

CRS Historical Reporting Problems
If after successfully connecting to the CRS Administration web page the client error persists, modify
Step 3
your client hrcConfig.ini file by updating AuthReqTimeOut in the General section to a larger value than
the current one (default value is 15 seconds).
Restart your Cisco CRS Historical Reports client and attempt to log in again.
Step 4

Scheduler DOS exception error received when running a custom report

Symptom
CiscoSchPrintExport.log file:
Error Message
Possible Cause
Recommended Action
same report.

Columns displaced in Excel spreadsheet when exporting a report

Symptom
Avg and Max statistics column headings are displaced.
Error Message None.
Possible Cause
Recommended Action
exporting the report to Excel. This will pop up a second dialog box. Use the default settings.

Scheduler icon does not appear in Windows status bar

Symptom
Error Message None.
Possible Cause
Recommended Action
computer on which the Scheduler is installed.
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
8-52
When running a custom report, the following error message appears in the
ERROR Descripton=Dos error, thread in Export method=Exception.
The DOS error can occur when the database is not accessible from the client machine at
the scheduled report time.
Schedule a report with an export format other than CSV and check the result for the
When exporting an Agent Summary Report (by agent) to a Microsoft Excel spreadsheet, the
Information can be displaced if the extended Excel format is not used.
Use the Microsoft Excel 7. (XLS) Extended format in the Export dialog box while
The Scheduler icon does not appear in the Windows status bar under a terminal service session.
This system is working as designed while running under a terminal service session.
If you need to access features from the Scheduler icon, you must do so from the
Chapter 8 Troubleshooting Tips