Syslog Or Snmp Trap Notification Of Database Purging Activities Is Not Sent; Crs Editor Problems; Change A String Variable To An Integer; Accept Step Error During Active Debug - Cisco Unified Contact Center Express Servicing And Troubleshooting Manual

CRS Editor Problems

Syslog or SNMP trap notification of database purging activities is not sent

Symptom
activities.
Error Message None.
Possible Cause
Complete the following steps:
Make sure that the Cisco CRS Alarm Service is running.
Step 1
Make sure that Syslog is properly configured.
Step 2
Make sure that SNMP service is properly configured on the CRS server.
Step 3
CRS Editor Problems
This section contains the following troubleshooting tips on CRS Editor problems:
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•
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Change a string variable to an integer

Symptom
Error Message None.
Possible Cause
Recommended Action

Accept step error during active debug

Symptom
Error Message
Possible Cause
Recommended Action
Reactive Application times out.
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
8-28
The CRS system does not send Syslog notification or SNMP trap notification of purging
The Cisco CRS Alarm Service is not running, Syslog is not configured, or SNMP service
is not configured.
Change a string variable to an integer, page 8-28
Accept step error during active debug, page 8-28
Error occurs with Reactive Debugging Tool, page 8-29
You want to change a string variable to an integer.
None.
Use the Set step, which supports the conversion of a string to any numerical type.
While debugging an application, the following message appears, where n is the task ID:
Task: Accept Step: Trigger is not a Contact Application trigger.
n
The debugger encountered the Accept step in the application but there was no call to
answer.
Debug the application as a Reactive Application and make the call before the
Chapter 8 Troubleshooting Tips