Cisco Unified Contact Center Express Servicing And Troubleshooting Manual page 144

Index
CRS Administration problems
A component manager goes into partial service when
uploading a file
8-23
Authentication web page is not available
CRS Supervisor web page cannot be viewed from CRS
Server
8-21
Database table fields used by wallboard store data in
milliseconds 8-21
High call rejection rate under heavy load
Invalid files message displays while uploading a zip
file of prompts
8-22
Management pages display error message when
selected
8-21
Refreshing subflow script does not update parent
scripts 8-20
Unified Communications Manager users display in
random order
8-20
Uploading license file can result in warning
message
8-20
User cannot log in to the CRS web page
Zip file does not auto unzip on Document Management
page 8-22
CRS Admin Utility problems
The cluster is not in synchronization
The CRS Admin Utility exits or does not come up after
login
8-24
The CRS Admin Utility fails due to data
corruption
8-24
The CRS Admin Utility will not run on a none
bootstrap node 8-25
The CRS Admin Utility will not run since the Node
Manager hung
8-25
CRS Database problems
Cannot activiate DB components on HA node
Cannot configure Application or System parameters
from their pages in CRS Administration
CRS Databases are not purged as expected
E-mail notification of database purging activities is
not sent
8-27
Historical database db_cra is full due to high
availability
8-27
HR client login error
Syslog or SNMP trap notification of database purging
activities is not sent
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
IN-2
8-19
8-23
8-20
8-23
8-24
8-25
8-26
8-26
8-26
8-26
8-28
CRS Editor problems
Accept step error during active debug
Change a string variable to an integer
Error occurs with Reactive Debugging Tool
CRS Engine problems
An error message plays when calling a CTI route
point
8-33
Application subsystem in partial service and
application running for an unexpectedly long
time
8-39
Application subsystem is in partial service
Attempting to start the Cisco CRS Node Manager
service causes an error 1067
Attempting to start the Cisco CRS Node Manager
service causes an error 1069
Call drops during transfer over gateway
Calling party and CRS do not have common
codec
8-38
Changes to applications do not register
Changing time on CRS machines results in agents
getting logged off
8-32
CRS Engine does not start
CRS Engine does not start and an RMI port in use error
appears
8-30
CRS Engine is running but calls are not
answered 8-32
CRS Server and Active Directory integration results in
some services being unregistered
CRS Server runs at 100% capacity
CRS Server runs out of disk space
Database subsystem goes into partial service
H.323 client DTMF digits not detected
JTAPI subsystem is in partial service
Prompt exception in CRS Engine log file
Prompts with incorrect codec being played out
Redirected call is disconnected
The Simple Recognition step takes the unsuccessful
branch
8-38
Unable to connect to JTAPI provider
Voice Browser step throws an exception
8-28
8-28
8-29
8-31
8-31
8-31
8-34
8-33
8-39
8-40
8-35
8-35
8-36
8-34
8-37
8-39
8-38
8-34
8-37
8-30