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Chapter 8
Troubleshooting Tips
An error message plays when calling a CTI route point
Symptom
partial service because the CTI route point cannot load the associated application script.
Error Message I'm sorry, we are currently experiencing system problems
Possible Cause
Recommended Action
From the CRS Administration web page, choose Applications > Script Management.
Step 1
Click the script and download it from the Repository.
Step 2
Open the script in the CRS Editor.
Step 3
Step 4
Validate the script and save it.
Step 5
Choose Applications > Script Management and upload the script to the Repository.
Step 6
When prompted, clickYes to refresh both script and applications.
Refer to the CRS trace files to verify that the application script was loaded successfully.
Step 7
If a script has been validated, saved, and uploaded to the repository, and still will not load, verify that
Step 8
any other dependencies are met. For example, if the script references a custom class, make sure that the
class is available to the CRS Engine.
Changes to applications do not register
Symptom
Error Message None.
Possible Cause
Recommended Action
Save the application script.
Step 1
Step 2
From the CRS Administration web page, choose Applications > Script Management and upload the
application script to the repository.
When prompted, click Yes to refresh both script and applications.
Step 3
Callers hear a message when calling a CTI route point. The JTAPI subsystem might also be in
The application script associated with the CTI route point did not load correctly.
Validate the application script in the CRS Editor as follows:
You make changes to an application script but the changes are not apparent to callers.
The application script was not uploaded to the repository and refreshed.
After making a change to an application script, perform the following steps:
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
CRS Engine Problems
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Table of Contents
Troubleshooting
