Voip Monitor Does Does Not Work Correctly; Crs Fails To Start - Cisco Unified Contact Center Express Servicing And Troubleshooting Manual

Chapter 8 Troubleshooting Tips

VoIP monitor does does not work correctly

Symptom
Error Message None
Possible Cause
Recommended Action
with VoIP in the Cisco CAD Installation Guide at
Upgrade Guides web

CRS fails to start

Symptom
Error Message None
Possible Cause
To understand the situation:
In Windows 2003, select Start > Settings > Network Connection.
Step 1
Click the Advanced drop down menu.
Step 2
Select Advanced Settings > Adapters and Bindings.
Step 3
Step 4 In the Connections window, note that the VoIP Monitr NIC is higher in the order.
Recommended Action
for communication.
VoIP Monitor does does not work correctly
The VoIP Monitor is not on the agents' phones Voice VLAN.
If the VoIP Monitor is installed on CRS, see the Appendx on using multiple NICs
site. CRS 5.0 supports only an on-board VoIP Monitor.
CRS node manager fails to start
There are two NICs on the CRS server. The second NIC is used for VoIP Monitoring
Set the VoIP Monitor NIC to have a the lower priority than the NIC used by CRS
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Cisco Unified Contact Center Express Install and
VoIP Monitor Problems
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