Setting Trace Level Options - Cisco Unified Contact Center Express Servicing And Troubleshooting Manual

Chapter 4 Trace
Table 4-3
Subfacility Code
STEP_CALL_CONTACT
STEPS_CONTACT
STEPS_DB
STEPS_DOCUMENT
STEPS_EMAIL
STEPS_GENERAL
STEPS_GRAMMAR
STEPS_HTTP
STEPS_ICM
STEPS_IPCC_EXP
STEPS_JAVA
STEPS_PROMPT
STEPS_SESSION
STEPS_USER.ALARM
USR_MGR
WEB_STEPS
When the Unified CCX product is running on a 7845 machine and tracing is ON (the default), limit the
Busy Hour Call Completions (BHCC) to 4500 calls per hour. If you want to run a higher BHCC, turn the
debug traces OFF. The trace subfacilities to be turned OFF are ICD_CTI, SS_TEL, SS_RM, SS_CM,
and SS_RMCM.

Setting Trace Level Options

To set trace level options, follow these steps:
From the Cisco CRS Administration menu, choose System > Tracing.
Step 1
The Trace Configuration web page appears.
Under a specific CRS Component, choose Trace File Configuration from the navigation bar.
Step 2
Check or uncheck the desired boxes in the Active trace level option list and in the Inactive trace level
Step 3
option list.
Click Update.
Step 4
If you made any changes in the Inactive trace level option list, stop and restart the Cisco CRS Engine to
Step 5
reflect your changes in the trace file.
Trace File Subfacilities (continued)
Description
Call Contact Steps
Contact Steps
Database Steps
Document Steps
E-mail Steps
General Steps
Grammar Steps
HTTP Steps
Unified ICME Steps
Unified CCX Steps
Java Steps
Prompt Steps
Session Steps
User Alarm Steps
User Manager
HTTP Contact Steps
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Trace Level Options
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