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Chapter 8
Troubleshooting Tips
The Alarm Service does not start
Symptom
Error Message None.
Possible Cause
Recommended Action
Step 1
Verify that AlarmNTService.exe exists in the C:\program files\cisco\AlarmService directory. If it does
not exist, reinstall the CRS system. For installation instructions see the Cisco CRS Installation Guide.
Make sure that the Cisco CRS Alarm Service is running. If this service is not running, register this
Step 2
service by typing the following command in a command window:
C:\Program Files\Cisco\AlarmService\AlarmNTService -Service
Serviceability does not uninstall completely
Symptom
Error Message None.
Possible Cause
Recommended Action
Updating Data with the Serviceability Tool on One Node Does Not Update Other
Nodes
Symptom
the data on all other nodes is not updated.
Error Message None
Possible Cause
Recommended Action
operate on them each separately with the Serviceability Tool for the update to happen across a cluster of
nodes.
The Cisco CRS Alarm service does not start.
AlarmNTService.exe does not exist, or the alarm service is not registered.
Complete the following steps:
Uninstalling Serviceability does not completely remove all serviceability components.
On a server on which CRS and Cisco Unified Communications Manager are both
installed, some Serviceability files are shared by each of these Cisco applications. If you uninstall
Serviceability, you will be prompted for permission to delete the shared files. If you do not delete
these files, they will remain on the system.
None.
If you change data on one node, for example the IP Address, by using the Serviceability Tool,
The Serviceability Tool only operates on one node at a time.
To change data on more than one node by using the Serviceability Tool, you must
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Serviceability Problems
8-67
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Table of Contents
Troubleshooting
