Some Prompts Do Not Play; Some Prompts In A Script Play In The Language Specified And Other Prompts Play In English; A Prompt Plays Phrases In The Wrong Order; Crs Administration Problems - Cisco Unified Contact Center Express Servicing And Troubleshooting Manual

CRS Administration Problems

Some prompts do not play

Symptom
Error Message None.
Possible Cause
Recommended Action
in the language folder shown in the CRS trace files.
Some prompts in a script play in the language specified and other prompts play
in English
Symptom
Error Message None.
Possible Cause
Recommended Action
prompt in the language folder shown in the CRS trace files.

A prompt plays phrases in the wrong order

Symptom
phrases in the wrong order. For example, a prompt that you expect to play as "month, day, year" plays
as "year, month, day."
Error Message None.
Possible Cause
Recommended Action
the PromptGenerator.properties file and make sure that it is using the correct rules for the language.
CRS Administration Problems
This section contains the following troubleshooting tips on CRS Administration problems:
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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
8-18
A prompt in a script does not play. The script may or may not continue executing.
A prompt is missing in the language directory for the language used by the script. By
default, the Play Prompt step is set to continue if it encounters an error and the script will continue
to play if it encounters a missing prompt. If you have changed the Play Prompt step to not continue
if it encounters an error, the script will stop executing.
Refer to the CRS trace files to find the missing prompt. Provide the missing prompt
A script is set to a language other than US English, but some prompts play in US English.
A prompt is missing in the language directory for the language used by the script. If the
default language for the script uses the same rules as US English, the system will automatically
replace the missing prompt with a US English prompt.
Refer to the CRS trace files to find the missing prompt and provide the missing
A prompt played by the Create Generated Prompt step plays the correct language but plays
The Create Generated Prompt step is using incorrect rules for the language.
If creating a new language or adapting an existing language for a new locale, check
The CRS Administration Authentication web page is not available, page 8-19
Uploading a license file can result in a warning message, page 8-20
User cannot log in to the CRS web page, page 8-20
Refreshing subflow script does not update parent scripts, page 8-20
Chapter 8 Troubleshooting Tips