Cisco Unified Ip Ivr Problems; Cisco Unified Ip Ivr Drops Callers When Transferring To An Extension; Prompts Play In Language - Cisco Unified Contact Center Express Servicing And Troubleshooting Manual

Chapter 8 Troubleshooting Tips

Cisco Unified IP IVR Problems

This section contains the following troubleshooting tips on Unified IP IVR problems:
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Cisco Unified IP IVR drops callers when transferring to an extension

Symptom
when taking the call and the caller is dropped.
Error Message None.
Possible Cause
Recommended Action

Prompts play in language

Symptom
Error Message None.
This problem can be caused by the following situations:
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Recommended Action
is set in the Set Contact step or the Play Prompt step if these steps are used.
Cisco Unified IP IVR drops callers when transferring to an extension, page 8-17
Prompts play in language, page 8-17
Some prompts do not play, page 8-18
Some prompts in a script play in the language specified and other prompts play in English, page 8-18
A prompt plays phrases in the wrong order, page 8-18
After Cisco Unified IP IVR transfers a call to an extension, the called party hears a busy signal
If a call gets dropped, one potential cause is a codec mismatch between the endpoint and
the CRS Server. The CRS Server supports either the G.729 or the G.711 protocol, but not both
simultaneously. To support these protocols, a transcoder is required.
Install a transcoder for Cisco Unified IP IVR.
A script was assigned to a language at the route point but it plays prompts in another language.
The system default language is set incorrectly.
The language specified in the Set Contact step is incorrect.
The language specified in the Play Prompt step is incorrect.
Verify that system default language is set correctly. Verify that the correct language
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Cisco Unified IP IVR Problems
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