Cisco Unified Contact Center Express Servicing And Troubleshooting Manual page 145

D
diagnosing problems
7-1
E
examples
traps during shutdown
traps during startup
H
High Availability and bootstrap problems
An exception on startup
Transaction Manager cannot start
High availability and failover problems
Cannot make configuration changes in HA
cluster
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Cannot make configuration changes in RmCm
subsystem
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Cluster is in partial service
Cluster time synch fails
Conflicts in Datastore Control Center history
CRS does not accept call or function properly
CRS server keeps rebooting due to CRS Node
Manager failure 8-74
CRS servers respond slowly in HA environment
Multiple failovers with high CPU usage
Previously configured log file size is not preserved
after system upgrade
Server is in partial service
Service constantly shows Invalid
Service Master/Slave status is not shown on CRS
Administration Control Center
Historical Reporting problems
A database connection Error 5051 error appears
Agent names overwritten on charts
Attempt to log in to CRS Server from Historical
Reporting client fails
Cannot point to local applications from DB
configuration page
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2-9
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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Charts do no appear properly in MS Excel
format
Client and Server security policies do not match
Columns displaced in Excel spreadsheet when
exporting a report
Columns of data missing in report in MS Excel
format
Dialog box does not appear as expected when report is
exported
Discrepancy in number of ACD calls shown on custom
reports
Error when choosing an option from the Historical
Reporting web page
Exported PDF report does not print in landscape
orientation
Export file name does not appear in Export dialog
box
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Historical Reporting client stops working
Historical Reporting client window shows nothing in
user drop-down menu
Only two report templates available for Unified CCX
Standard
Priority Summary Activity Report chart prints only
partly in color
Records truncated in report in MS Excel format
Reports do not execute at acheduled times
8-75
RTF report containing charts has tabular report
headings
Scheduled Historical Reports do not run
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Scheduled Historical Reports do not run and message
appears in CiscoSch.log file
Scheduler icon does not appear in Windows status
bar
8-52
Scheduler icon does not appear on Terminal Services
client
Search dialog box and Preview tab appear in English
on Windows system with locale set to German
Some information system
The Historical Reporting client computer cannot
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connect to the CRS server
The SQL Command Failed dialog box appears when
you try to generate a historical report
Truncated report description in Historical Reports
client
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Index
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IN-3