Client And Server Security Policies Do Not Match; Charts Do Not Appear Properly In Ms Excel Format; Columns Of Data Missing In Report In Ms Excel Format; Records Truncated In Report In Ms Excel Format - Cisco Unified Contact Center Express Servicing And Troubleshooting Manual

Chapter 8 Troubleshooting Tips

Client and Server security policies do not match

Symptom
the Cisco CRS Server is on the Windows 2003 operating system if the security policies on the client and
server do not match.
Error Message None.
Possible Cause
To verify that the security policies match, do the following:
Select Start > Programs > Control Panel > Administrative Tools > Local Security Policy and note
Step 1
the Network Security: LAN Manager Authentication setting.
Next, go to the Local Security Settings window on the Historical Reports client PC and verify that the
Step 2
Security: LAN Manager Authentication setting is identical to that on the Cisco CRS Server.

Charts do not appear properly in MS Excel format

Symptom
Error Message None.
Possible Cause
Recommended Action

Columns of data missing in report in MS Excel format

Symptom
Error Message None.
Possible Cause
Recommended Action
which you perform the export procedure.

Records truncated in report in MS Excel format

Symptom
Error Message None.
Possible Cause
Recommended Action
The Cisco CRS Historical Reports client does not work on Windows 2000 Professional when
The client and server security policies do not match.
Charts do not appear properly in a report that has been exported in Microsoft Excel format.
Limitation of the export function.
Do not include charts in reports that are exported in Microsoft Excel format.
Columns of data are missing in a report that has been exported in Microsoft Excel format.
Limitation of the export function.
Make sure that the Extended version of Excel 7.0 is installed on the computer on
Some records are truncated in a report that has been exported in Microsoft Excel format.
Limitation of Microsoft Excel. Excel 7.0 (95) is limited to reports with 16,384 records.
Excel 8.0 (97) and Excel 2000 are limited to reports with 65,536 records. Records that exceed these
limits are truncated in the Excel file.
Be aware of the size of the report when exporting it in Microsoft Excel format.
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
CRS Historical Reporting Problems
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