The Cisco Tms Provisioning Directory Backend; Cisco Tms Agent Diagnostics; Backend Problem Scenarios; Provisioning Directory Not Visible In Cisco Tms - Cisco TELEPRESENCE MANAGEMENT SUITE PROVISIONING - TROUBLESHOOTING GUIDE 13.0 Troubleshooting Manual

The Cisco TMS Provisioning Directory backend

Cisco TMS Agent Diagnostics

In Cisco TMS, you can go to Administrative Tools > TMS Agent Diagnostics to monitor and schedule
various diagnoses for the Cisco TMS Agents.
Cisco TMS Agent Diagnostics are run automatically after you have added any Cisco VCS to the Cisco
TMS and then enabled Cisco TMS Agent data replication on the VCS or VCS cluster. No configuration is
required by the administrator. When issues are identified by the diagnostics, the issues can be corrected
by the administrator automatically, if desired.
Note: For any Cisco VCS that have the Cisco TMS Agent installed, the Cisco TMS Agent Diagnostics
pane is found by going to Systems > Navigator > TMS Agent.
Each diagnostic test can also be run manually at any time. The troubleshooting strategies in this
document refer directly to relevant diagnoses to run for specific situations.
For more information on each of the diagnoses, see the 'Diagnosing the provisioning process' chapter in
the Provisioning Deployment

Backend problem scenarios

Provisioning directory not visible in Cisco TMS

If you do not see Directory showing up under Systems > Provisioning in Cisco TMS, check the following:
Are you running TMS version 12.5 or later? In the TMS web view, check the lower right corner for
version information.
Are you running a trial version of Cisco TMS? Provisioning is not supported in trial versions.
Do you have have the required privileges to see this directory?
Has Enable TMS Agents (Provisioning) been set to Yes under Administrative Tools >
Configuration > General?
On the TMS server, make sure the TMSProvisioningService is running. Start/restart the service.

Browser error displayed when trying to view Provisioning directory

If, when going to Systems > Provisioning > Directory, you receive a browser error page:
Are you testing directly on the Cisco TMS, or through a pc/laptop? The former is preferable.
Do you have the required privileges to see this directory?
Has Enable TMS Agents (Provisioning) been set to Yes under Administrative Tools >
Configuration > General?
On the Cisco TMS server, make sure the TMSProvisioningService is running. Start/restart the
service.
Directly on the Cisco TMS server, verify that you can browse to the Provisioning Directory by opening
the browser and opening the following URL:
Error message after Cisco TMS upgrade: "The Provisioning Directory is not running"
After upgrading Cisco TMS to version 12.5, when navigating to System > Provisioning > Directory,if
Cisco TMS Provisioning Administrator Guide
guide.
http://localhost:8787/
The Cisco TMS Provisioning Directory backend
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