Rmcm Subsystem Is Out Of Service; Rmcm Subsystem Remains Initializing - Cisco Unified Contact Center Express Servicing And Troubleshooting Manual

Chapter 8 Troubleshooting Tips
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RmCm subsystem is out of service

Symptom
Error Message None.
Possible Cause
Recommended Action
From the CRS Administration web page, choose Subsystems > RmCm.
Step 1
Click the RM JTAPI Provider hyperlink.
Step 2
Step 3 Make sure that the information in the RM JTAPI User ID and Password fields matches the information
for the RM JTAPI user in Cisco Unified Communications Manager.

RmCm subsystem remains INITIALIZING

Symptom
Error Message None.
Possible Cause
Complete the following steps:
Agents, Supervisors, or Teams are out of synch, page 8-12
Agent or CSQ does not appear in Cisco Desktop Administrator (CDA), page 8-12
Agents do not appear in the Resources area in the Unified CCX Configuration web page, page 8-13
You cannot select the order of agents, page 8-13
Agent does not go to Work state after handling a call, page 8-13
A media step causes a Could not create PlayPromptDialog Object exception, page 8-14
Unable to make any Unified CCX configuration changes, page 8-14
Some resource selection criteria are missing, page 8-14
Unable to record an agent, page 8-15
Sometimes the supervisor can monitor and record an agent and sometimes he cannot, page 8-15
Calls to Unified CCX route points are disconnected, page 8-15
Calls are not routed to agents, page 8-15
Agents do not show in a CSQ, page 8-16
Caller gets dropped when an attempt is made to recall a Unified CCX agent extension after the agent
previously parked the call, page 8-16
Updating a NIC driver disables silent monitoring and recording, page 8-16
The Resource Manager Contact Manager (RmCm) subsystem is out of service.
The RM JTAPI user in Cisco Unified Communications Manager is not configured
properly.
Complete the following steps:
The Resource Manager Contact Manager (RmCm) subsystem remains in INITIALIZING state.
Could not load the default scripts CM.aef and RM.aef.
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Cisco Unified CCX Problems
8-11