9. Troubleshooting
Print Quality Problems
This section describes likely causes of and possible solutions for problems with print quality.
Checking the Condition of the Machine
If there is a problem with the quality of printing, first check the condition of the machine.
Possible Cause
There is a problem with the
machine's location.
Unsupported types of paper is used.
The paper type setting is incorrect.
A non-genuine print cartridge is
being used.
An old print cartridge is being used.
The machine is dirty.
Humidity level surrounding the
machine may be too low.
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Make sure that the machine is on a level surface. Place the
machine where it will not be subject to vibration or shock.
Make sure that the paper being used is supported by the
machine. See p.84 "Supported Paper for Each Tray".
Make sure that the paper type setting of the printer driver
matches the type of paper loaded. See p.113 "Specifying
Paper Type and Paper Size".
Refilled or non-genuine print cartridge reduces print quality
and can cause malfunctions. Use genuine print cartridge only.
See p.430 "Consumables".
Print cartridge should be opened before their expiration date
and used within six months of being opened.
See p.415 "Cleaning", and clean the machine as required.
Using the machine in a room where humidity level is too low
may cause black lines of a few millimeters thick appearing on
printouts with 75-millimeter spaces in between. Selecting [On]
for [Low Humidity Mode] under system settings may help to
prevent these lines from appearing. See p.279 "System
Settings".
Solution