9. Troubleshooting
Problem
Cannot receive faxes even when
sending them is possible.
Cannot print received faxes.
Faxes you sent appear spotty or
dirty when received.
A fax you sent appears blank when
received.
The background of received images
is dirty, or images from the rear side
of the originals are visible.
Faxes you sent come out too light on
the receiving end.
Dial fails when trying to send faxes.
398
• A print cartridge is empty. Replace the print cartridge.
See p.409 "Replacing the Print Cartridge".
• The paper tray is empty. Load paper in the paper tray.
See p.96 "Loading Paper".
• If fax reception mode is FAX/TEL Manual mode, you
must receive the fax manually. See p.240 "Receiving a
Fax".
• The paper tray is empty. Load paper in the paper tray.
See p.96 "Loading Paper".
• The paper tray does not contain paper of the right size.
Load paper of the right size in the paper tray.
• The exposure glass or ARDF/ADF is dirty. See p.415
"Cleaning".
• Before placing originals on the exposure glass, make
sure that ink or correction fluid is dry.
The original was placed upside down. Place the original in the
correct orientation. See p.119 "Placing Originals".
Image density is too high. Adjust the image density. See p.222
"Adjusting image density".
Low room temperature may have caused the machine to scan
originals unclearly. Selecting [Long] for [Scan Warm-up Time]
under system settings may help to improve the scanning
quality.
See p.279 "System Settings".
See the solutions provided for errors 1XXX22 to 1XXX23 in the
above table.
Solution