Altigen MAXCS ACC 6.0 Administration Manual page 42

Chapter 2: System Requirements and Installation
Error Message
Copy activation file failed.
An error occurred during the move
data process.
Setup cannot detect your system key.
You must plug your system key into
either a parallel or USB port for
upgrading to MAXCS.
Setup has not detected your system
key. If you proceed the installation
WITHOUT the system key, only 8
physical ports will be available for use
after the MAXCS installation.
Setup cannot append the MAXCS
path because your existing system
environment is too long. You must
manually append the MAXCS path to
your system environment path after
finishing the MAXCS installation but
before restarting your system.
Unable to add AltiServ path to the
system.
Failed to upgrade AltiServ databases.
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MAXCS ACC 6.0 Administration Manual
Solution
Activation file (exctl) is not in the
specified folder, is missing, or is
corrupted. Make sure you select the
correct file folder where the activation
file is located and try again. If problem
persists, you can manually copy the
activation file to c:\AltiServ\db
directory (if AltiServ is installed on the
c: drive) and run the installation
program again.
Make sure all AltiGen applications and
services are stopped/closed before
installing MAXCS.
Make sure your system key is fully
inserted into your parallel or USB port
prior to installing MAXCS. If error
persists, reboot the system, then run
setup again.
Make sure your system key is fully
inserted into your parallel or USB port
prior to installing MAXCS.
Manually append c:\AltiServ\exe (if
MAXCS is installed on c: drive) to your
system environment path (through
Control Panel > System >
Advanced tab > Environment
Variables > System Variables) after
finishing the MAXCS installation but
before restarting your system.
Manually append c:\AltiServ \exe (if
MAXCS is installed on c: drive) to your
system environment path (through
Control Panel > System >
Advanced tab > Environment
Variables > System Variables) after
finishing the MAXCS installation but
before restarting your system
The previous database may be
corrupted. Restore the last, known
working database and try again. If
error persists, contact your Authorized
AltiGen Dealer.