Start & Stop All Altigen Services; Trace Collector - Altigen MAXCS ACC 6.0 Administration Manual

Start & Stop All AltiGen Services
You can start or stop all AltiGen services from the Windows Start menu: All Programs
> MAX Communication Server ACC/ACM > Utilities > Start & Stop All AltiGen
Services. The following dialog box opens:
To shut down all AltiGen services, click the Shutdown All AltiGen Services button.
Some examples of when you might want to do this are before you upgrade, before
running some utilities and tools, and to apply certain configuration changes.
To start all AltiGen services, click the Start All AltiGen Services button.

Trace Collector

The Trace Collector is for use by experienced technicians. It collects trace for diagnostic
purposes, and lets you upload the results to AltiGen Technical Support right from the
Trace Collector dialog box. Technicians can run the Trace Collector tool from the
Windows Start menu, and also from MaxAdmin's Diagnostic menu. Log in with the
super technician password "jazzy" and then the current password when logging into
MaxAdmin. This enables the diagnostic menu options.
Trace Collector is not available from a MaxAdmin installed in a remote machine.
Note:
The Trace Collector first examines the running status of AltiServ and gateway, and then
checks whether each trace status is on or off. If a trace status is turned off, the AltiGen
system will not produce those traces. A message box pops up if AltiServ and the gateway
are not running or an important trace status is off.
Chapter 30: Tools and Applications
MAXCS ACC 6.0 Administration Manual 395