Altigen MAXCS ACC 6.0 Administration Manual page 204

Chapter 15: Extension Configuration
Listening in to or recording a conversation without the consent of one or both
WARNING!
parties may be a violation of local, state, and federal privacy laws. It is the
responsibility of the users of this feature to assure they are in compliance with
all applicable laws.
License Assignment—Choose Concurrent Session or Dedicated Seat for the
•
selected extension.
Concurrent Session—When this extension is in recording state, a recording
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license is consumed; otherwise, a recording license is not being consumed by
this extension.
Dedicated Seat—Assigns this extension a recording license for its exclusive
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use. The license is consumed whether or not the extension is recording.
Recording Options for Non-Workgroup Calls
Disable—No recording of non-workgroup calls.
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Auto record to central location—Records all the extension's non-workgroup calls,
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which are saved to a centralized location (defined in System > Recording
Configuration – see "To Enable and Configure Centralized Recording" on page
104); this option requires either a shared Concurrent Recording Session license or a
Dedicated Recording Seat license to be available.
Record on demand to central location—Records non-workgroup calls on
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demand, which are saved to a centralized location (defined in System > Recording
Configuration – see "To Enable and Configure Centralized Recording" on page
104); this option requires either a shared Concurrent Recording Session license or a
Dedicated Recording Seat license to be available.
Record on demand to extension VM—Records non-workgroup calls on demand,
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which are saved to the extension's voicemail box. No license is required for this
option.
The recorded file will not be forwarded to e-mail as an attachment even if mail
Note:
forwarding is enabled to forward voice mail to e-mail.
Record X out of 10 calls—If recording to a central location, automatically records
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all incoming non-workgroup calls at a specified interval for every 10 calls. Group calls
are not recorded.
For example, if you set to record 4 out of 10 calls, the 1st-4th and 11th-14th, and
so on, will be recorded. The shaded calls will be recorded in the following example:
Insert Recording Tone—Plays a recording beep to alert the parties that the
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conversation is being recorded.
Note:
The recording session starts when the call enters the connected state and ends when
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hang up or flash is pressed, or when the call is transferred.
The recording setting at Extension Configuration only applies to non-workgroup
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calls. The recording setting at Workgroup Configuration only applies to workgroup
calls. To allow an agent to record all calls (non-workgroup and workgroup), both
recording settings must be enabled.
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MAXCS ACC 6.0 Administration Manual