Routing Calls On Holidays - Altigen MAXCS ACC 6.0 Administration Manual

To add a Business Hours profile, click the Add button. In the Add Business Hours
Profile dialog box that appears, enter a name for the profile, then click OK.
For each business hour profile, set the business schedule parameters as follows:
Parameter
Day
AM and PM Schedules

Routing Calls on Holidays

You can create special routes for incoming DNIS and trunk calls that come in on
designated holidays. For holidays that your organization treats as half-days, you can
create separate profiles for business and non-business hours.
Incoming DID and tie trunk calls will not follow holiday routes, but go to the dialed
Note:
extensions directly.
To configure Holiday routings, select System > System Configuration, and then click
the Holiday tab.
Description
Select the days of the week on which the company does
business. For example, if the company does business
Monday – Friday, check the check boxes for those days.
For each day of the week, select the time periods during
which the company is available for business. The time
between the AM and PM times can be used to indicate a
lunch break or time between shifts.
If you don't want to set a break between AM and PM
schedules, set the PM starting time to be the same as the
AM ending time.
Or if you want to specify 24 hours as standard business
hours, select the following hours:
AM Schedules:
From 08:00 AM
To 12:00PM
PM Schedules:
From 12:00 PM
To 08:00 AM
MAXCS ACC 6.0 Administration Manual 51
Chapter 4: System Configuration