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Chapter 11 System Management
11.2 Functions in the Action Area for System
11.2.4.3
Update Customer Information
This function updates the customer information that is registered for the REMCS center.
The procedure to update customer information is as follows:
Procedure
1
2
•
If the settings in
been completed in advance, this function cannot be used.
•
When Remote Support is "Stopped", customer information cannot be
updated.
•
Customer information saved in the ETERNUS DX Disk storage system
(*1) can be deleted after transmitting the information to the REMCS
center. Select the "Delete any Customer Identity information from the
storage system after the information is sent to the 'REMCS Center'. "
checkbox to delete the information. Note that selecting the checkbox
requires entering customer information whenever updating the
information.
*1:
Customer
"Administrator E-Mail Address ", "Phone Number", "FAX Number", and
"Field Engineer E-Mail Address".
•
The Remote Support setting information file (customer information file)
created by using REMCS Environment Setup Assist Tool (REMCS
ESAT) can be imported to the ETERNUS DX Disk storage system, to
simplify the input operation required to be set for each device.
Click [Update Customer Info] in [Action].
Set the customer information again, and click the [Update] button.
●
Information File
•
Customer Information
Specify the customer information file (customer information file that was created using
REMCS ESAT) to be imported. Click the [Browse...] button to specify the location of the
file, or directly input the path.
When importing customer information to the ETERNUS DX Disk
storage system all at once, click the [Browse...] button to specify
the location where the customer information file has been stored,
and click the [Import] button.
If the [Import] button is clicked in the following conditions, an error
screen appears.
•
•
ETERNUS Web GUI User's Guide
Copyright 2011 FUJITSU LIMITED
"11.2.4.2 Setup Remote Support" (page 502)
Identity
information
When the selected customer information file is not correct
When file format of the selected customer information file is
not correct
507
has not
means
"Administrator
Name",
P2X0-1090-02ENZ0
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