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Chapter 11 System Management
11.2 Functions in the Action Area for System
11.2.4.2
Setup Remote Support
This function registers the customer information and communication environment information
required to receive Remote Support from the REMote Customer Support system (REMCS) cen-
ter.
"REMCS" is a unique remote maintenance system offered by Fujitsu. REMCS provides mainte-
nance functions as follows:
•
Failure Notice
This function reports various failures that occur in the ETERNUS DX Disk storage system to
the REMCS center. The maintenance engineer is notified of a failure immediately.
•
Information Transfer
This function sends information such as logs and configuration information to be used when
checking a failure. It reduces the time required to collect information that is to be transferred
to the REMCS center.
•
Firmware Download
The latest firmware in the REMCS center is automatically registered in the ETERNUS DX
Disk storage system. This function ensures that the latest firmware is registered in the ETER-
NUS DX Disk storage system, and prevents known errors from occurring. Firmware can also
be registered manually.
The procedure to specify the Remote Support settings is as follows:
Procedure
1
Click the [Refresh] button to update the displayed information.
•
When changing the registered information, use the procedure in
"11.2.4.3 Update Customer Information" (page 507)
Update Communication Environment Information" (page
•
The information files (customer information file and communication
environment information file) created by using REMCS Environment
Setup Assist Tool (REMCS ESAT) can be imported to the device, to
simplify the input operation required to be set for each device.
-
Only the common device information can be imported from the
information file. The individual device information is required to be
specified after importing the information file.
-
Just importing the information file will not automatically update the
information in the ETERNUS DX Disk storage system. After
specifying all the necessary information, click the [Set] button.
Click [Setup Remote Support] in [Action].
ETERNUS Web GUI User's Guide
Copyright 2011 FUJITSU LIMITED
502
End of procedure
and the
"11.2.4.4
510).
P2X0-1090-02ENZ0
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