Getting Help; Error And Status Messages; Printingscout Alerts; Online Support Assistant - Xerox WorkCentre 6015 User Manual

Getting Help

This section includes:
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Error and Status Messages ......................................................................................................................................... 187

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PrintingScout Alerts ....................................................................................................................................................... 187

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Online Support Assistant ............................................................................................................................................. 187

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Information Pages ......................................................................................................................................................... 187

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More Information .......................................................................................................................................................... 188
Your printer comes with utilities and resources to help you troubleshoot printing problems.
Error and Status Messages
The printer control panel provides information and troubleshooting help. When an error or warning
condition occurs, the control panel informs you of the problem. Error messages warn you about printer
conditions, such as low supplies or doors open, that require your attention.
PrintingScout Alerts
PrintingScout is a utility installed with your Xerox
when you send a print job. If the printer is unable to print, a PrintingScout alert appears on your computer
screen to let you know that the printer needs attention. In the PrintingScout dialog box, click the alert to
view instructions explaining how to fix the problem.
Note: PrintingScout is a Windows-only application.
Online Support Assistant
Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve
your printer problems. You can find solutions for print-quality problems, paper jams, software installation
issues, and more.
To access the Online Support Assistant, go to www.xerox.com/office/WC6015support.
Information Pages
Your printer has a printable set of information pages. These include configuration and font information,
demonstration pages, and more.
®
print driver. It automatically checks the printer status
WorkCentre 6015 Color Multifunction Printer
Troubleshooting
187
User Guide