Transmission Problems - Xerox WorkCentre Pro 575 Advanced Features Manual

Transmission Problems

Problem
When you place a
document in the Document
Support, nothing happens.
When you press the Start
key in the Direct Send
mode, the message
"Dialing" or
"Communicating" does not
display.
Documents misfeed;
skewed pages.
Documents misfeed;
2 pages feed at a time.
* Not available in all markets.
WorkCentre Pro 555/575
When transmissions are not successful, check the items in the table
below. If you confirm these items are set up correctly and
transmissions are still unsuccessful, call for technical support.
Check Items
• Have you inserted the document far enough into the
• Is the power cord connected to the AC outlet?
• Is an error message displayed? If so, see the Error
• Is the document size or thickness within
• If you are transmitting "Off-hook", press Start
• Is the modular cord of the fax machine
• Is the Dialing Mode of the machine set correctly?
• Is the telephone functioning properly?
• Is there an error on the receiving side?
• Are the Document Guides adjusted to the document
• Is the Control Panel fully closed?
• Does the document fall within specifications? See
• Is the Document Extension Support fully extended?
• Are too many pages loaded into the Document
• Does the document fall within specifications?
• Was the document forced too far into the Document
• Is the Document Extension Support fully extended?
• Have you cleaned the Retard Pad and Rollers? See
feeder?
Messages and Codes section in this chapter.
specification? See the User's Guide, "Document
Specifications".
before returning the handset* to the cradle.
disconnected?
See the User's Guide, "Setting the Dial Mode".
width?
the User's Guide, "Document Specifications".
Feeder? See the User's Guide, "Document
Specifications" for maximum capacities.
Feeder?
Chapter D, "Maintaining the Product".
Troubleshooting
12-9