IBM x3655 - System - 7985 Service Manual
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IBM x3655 - System - 7985 Service Manual

Problem determination and service guide
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IBM System x3655 Type 7985
Problem Determination and Service Guide

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  • Page 1 IBM System x3655 Type 7985 Problem Determination and Service Guide...
  • Page 3 IBM System x3655 Type 7985 Problem Determination and Service Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 183. The most recent version of this document is available at http://www.ibm.com/support/. Fourth Edition (June 2007) © Copyright International Business Machines Corporation 2006. All rights reserved.

  • Page 5: Table Of Contents

    Removing the ServeRAID SAS controller ....50 Installing a ServeRAID SAS controller ....51 © Copyright IBM Corp. 2006...
  • Page 6 Memory problems ..... . 130 Microprocessor problems ....131 IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 7 Hardware service and support ....182 IBM Taiwan product service ....182 Appendix B.
  • Page 8 IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 9: Safety

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2006...

  • Page 10: Guidelines For Trained Service Technicians

    Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
  • Page 11 v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.

  • Page 12: Safety Statements

    Be sure to read all caution and danger statements in this documentation before performing the instructions. Read any additional safety information that comes with your server or optional device before you install the device. IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 14 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 15 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
  • Page 16 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 17 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 18 IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 19: Chapter 1. Introduction

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 20: Notices And Statements In This Document

    This printed document contains instructions for installing the server in a rack. v Safety Information This document is in PDF on the IBM System x Documentation CD. It contains translated caution and danger statements. Each caution and danger statement that appears in the documentation has a number that you can use to locate the corresponding statement in your language in the Safety Information document.
  • Page 21 v Caution: These statements indicate situations that can be potentially hazardous to you. A caution statement is placed just before the description of a potentially hazardous procedure, step, or situation. v Danger: These statements indicate situations that can be potentially lethal or extremely hazardous to you.

  • Page 22: Features And Specifications

    ISO average values cooling stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computer will operate. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 23: Server Controls, Leds, And Connectors

    Server controls, LEDs, and connectors This section describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off. Front view The following illustration shows the controls, light-emitting diodes (LEDs), and connectors on the front of the 3.5-inch model server. Operator information panel USB 5 connector Hard disk drive activity LED (green)
  • Page 24 Location LED: Use this LED to visually locate the server among other servers. You can use IBM Director to light this LED remotely. v Power-control button: Press this button to turn the server on and off manually. A power-control-button shield comes installed on the server to prevent the server from being turned off accidentally.

  • Page 25: Rear View

    Rear view The following illustration shows the connectors and LEDs on the rear of the server. Optional External DC power LED SAS connector AC power LED Systems-management Ethernet connector Power cord connector Ethernet activity LEDs Ethernet link LEDs Serial Power supply 1 connector Ethernet 1 connector Power-on LED...

  • Page 26: Internal Connectors, Leds, And Jumpers

    LED itself has failed. System locator LED: Use this LED to visually locate the server among other servers. You can use IBM Director to light this LED remotely. System-error LED: When this LED is lit, it indicates that a system error has occurred.

  • Page 27: System-Board Optional-Device Connectors

    System-board optional-device connectors The following illustration shows the connectors on the system board for user-installable devices. PCI Express slot 2 PCI Express slot 3 PCI riser card connector PCI Express slot 4 DIMM 16 connector DIMM 15 connector DIMM 14 connector Microprocessor 2 DIMM 13 connector Connector...

  • Page 28: Riser-Card Optional-Device Connectors

    Riser-card optional-device connectors The following illustration shows the connectors for user-installable devices on the riser card. HTX adapter connector Remote Slimline Adapter II connector Riser card assembly IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 29: System-Board Internal Connectors

    System-board internal connectors The following illustration shows the internal connectors on the system board. SATA tape drive signal External SAS Internal SAS Power backplane Internal USB Tape drive power Front USB Operator panel Front video CD/DVD signal CD/DVD power Power-backplane-card internal connectors The following illustration shows the internal connectors on the power-backplane card.

  • Page 30: System-Board External Connectors

    The following illustration shows the external input/output connectors on the system board. USB 1/USB 2 connectors Systems-management Video connector Ethernet connector Serial connector Ethernet 2/USB 3 connectors Ethernet 1/USB 4 connectors IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 31: System-Board Jumpers

    System-board jumpers The following illustration shows the jumpers on the system board. Any jumpers on the system board that are not shown in the illustration are reserved. See “Recovering the BIOS code” on page 156 for information about the BIOS recovery jumper. Wake-on-LAN (J33) BIOS recovery (J35)
  • Page 32 (Review the information in “Safety” on page vii, “Installation guidelines” on page 35, and “Handling static-sensitive devices” on page 37.) 2. Any system-board jumper blocks that are not shown in the illustrations in this document are reserved. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 33: System-Board Leds

    System-board LEDs The following illustration shows the light-emitting diodes (LEDs) on the system board. PCI slot 2 error LED PCI slot 3 System board error LED error LED Microprocessor 2 PCI slot 4 error LED error LED Riser-card error LED Battery error LED Microprocessor 1 DIMM 9 error LED...
  • Page 34 IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 35: Chapter 2. Configuration Information And Instructions

    The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server. Use this CD during the initial installation of the server to configure basic hardware features and to simplify the operating-system installation. (See “Using the ServerGuide Setup and Installation CD”...

  • Page 36: Using The Configuration/Setup Utility Program

    3. Select settings to view or change. Using the ServeRAID configuration programs Use the IBM ServeRAID Configuration Utility program and ServeRAID Manager to configure and manage redundant array of independent disks (RAID) arrays. Be sure to use these programs as described in this document.

  • Page 37: Using Serveraid Manager

    To help ensure signal quality, do not use drives with different speeds and data rates. v To update the firmware and BIOS code for an optional ServeRAID SAS controller, you must use the IBM ServeRAID Support CD that comes with the ServeRAID option. Using the ServeRAID Configuration Utility program...
  • Page 38 ServeRAID Manager in Startable CD mode, as described in the instructions in this section. See the ServeRAID documentation on the IBM ServeRAID Support CD for additional information about RAID technology and instructions for using ServeRAID Manager to configure the RAID controller.

  • Page 39: Using The Baseboard Management Controller

    6. If you want to configure a hot-spare drive, complete the following steps: a. Click the Spares tab. b. Select the physical drive that you want to designate as the hot-spare drive, and click the (Add selected drives) icon. 7. Click Next. 8.
  • Page 40 1. Update the BIOS code: a. Download the latest version of the BIOS code from http://www.ibm.com/ servers/eserver/support/xseries/index.html. b. Update the BIOS code, following the instructions that come with the update file that you downloaded. 2. Update the BMC firmware: a. Download the latest version of the BMC firmware from http;//www.ibm.com/ servers/eserver/support/xseries/index.html.
  • Page 41 Use one of the following procedures to enable SOL sessions for your Linux operating system. You must be logged in as a root user to perform these procedures. Red Hat Enterprise Linux ES 4 configuration: Note: This procedure is based on a default installation of Red Hat Enterprise Linux ES 4.
  • Page 42 Original /etc/lilo.conf contents prompt timeout=50 default=linux boot=/dev/hda map=/boot/map install=/boot/boot.b message=/boot/message linear image=/boot/vmlinuz-2.4.9-e.12smp label=linux initrd=/boot/initrd-2.4.9-e.12smp.img read-only root=/dev/hda6 image=/boot/vmlinuz-2.4.9-e.12 label=linux-up initrd=/boot/initrd-2.4.9-e.12.img read-only root=/dev/hda6 IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 43 Modified /etc/lilo.conf contents prompt timeout=50 default=linux-Monitor boot=/dev/hda #map=/boot/map install=/boot/boot.b #message=/boot/message linear # This will allow you to only Monitor the OS boot via SOL image=/boot/vmlinuz-2.4.9-e.12smp label=linux-Monitor initrd=/boot/initrd-2.4.9-e.12smp.img read-only root=/dev/hda6 append="console=ttyS0,19200n8 console=tty1" # This will allow you to Interact with the OS boot via SOL image=/boot/vmlinuz-2.4.9-e.12smp label=linux-Interact initrd=/boot/initrd-2.4.9-e.12smp.img...
  • Page 44 Red Hat Enterprise Linux ES (2.4.9-e.12smp) root (hd0,0) kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 initrd /initrd-2.4.9-e.12smp.img title Red Hat Enterprise Linux ES-up (2.4.9-e.12) root (hd0,0) kernel /vmlinuz-2.4.9-e.12 ro root=/dev/hda6 initrd /initrd-2.4.9-e.12.img IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 45 Modified /boot/grub/grub.conf contents #grub.conf generated by anaconda # Note that you do not have to rerun grub after making changes to this file # NOTICE: You have a /boot partition. This means that all kernel and initrd paths are relative to /boot/, eg. root (hd0,0) kernel /vmlinuz-version ro root=/dev/hda6 initrd /initrd-version.img...
  • Page 46 (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791 console=ttyS1,19200 console=tty1 initrd (hd0,1)/boot/initrd # This will allow you to Interact with the OS boot via SOL title linux SOL Interactive kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791 console=tty1 console=ttyS0,19200 initrd (hd0,1)/boot/initrd IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 47 Modified /boot/grub/menu.lst contents Notes title floppy root chainloader +1 title failsafe kernel (hd0,1)/boot/vmlinuz.shipped root=/dev/hda2 ide=nodma apm=off vga=normal nosmp disableapic maxcpus=0 3 initrd (hd0,1)/boot/initrd.shipped Note 1: The kernel line is shown with a line break. In your file, the entire entry must all be on one line. You must restart the Linux operating system after completing these procedures for the changes to take effect and to enable SOL.

  • Page 48: Installing The Osa Smbridge Management Utility Program

    OSA BMC Management Utility CD. 2. Insert the OSA BMC Management Utility CD into the drive. The InstallShield wizard starts, and a window similar to that shown in the following illustration opens. IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 49 Linux operating system, complete the following steps. You must be logged in as a root user to perform these procedures. 1. Go to http://www.ibm.com/servers/eserver/support/xseries/index.html. Download the utility program and create the OSA BMC Management Utility CD. 2. Insert the OSA BMC Management Utility CD into the drive.

  • Page 50: Using The Baseboard Management Controller Utility Programs

    Use CLI mode also to remotely view the System Event log. Use the following commands in CLI mode: – identify Control the system-locator LED on the front of the server. – power Turn the server on and off remotely. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 51: Updating The Uuid

    – sel Perform operations with the System Event/Error log. – sysinfo Display general system information that is related to the server and the baseboard management controller. v Serial over LAN Use the Serial over LAN capability to remotely perform control and management functions over a Serial over LAN (SOL) network.
  • Page 52 6. To change the serial number, type sn zzzzzzz where zzzzzzz is the serial number; then, press Enter. 7. To change the asset tag, type asset aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa where aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa is the asset tag number; then, press Enter. 8. Restart the server. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 53: Chapter 3. Removing And Replacing Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 54: System Reliability Guidelines

    When you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires. v For a list of supported optional devices for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/. System reliability guidelines...

  • Page 55: Handling Static-Sensitive Devices

    The server supports hot-plug, hot-add, and hot-swap devices and is designed to operate safely while it is turned on and the cover is removed. Follow these guidelines when you work inside a server that is turned on: v Avoid wearing loose-fitting clothing on your forearms. Button long-sleeved shirts before working inside the server;...
  • Page 56 Power cord connector Systems-management Ethernet 2 connector Ethernet connector Ethernet 1 connector USB 4 connector Optional external Serial USB 3 connector SAS connector connector Video connector USB 1/USB 2 connectors IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 57: Removing And Replacing Tier 1 Crus

    Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.

  • Page 58: Installing The Cover

    4. Press down on the cover-release latch to lock the cover in place. 5. Slide the server into the rack. 6. Connect the cables and power cords. 7. Turn on all attached devices and the server. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 59: Removing The Air Baffle

    Removing the air baffle When you work with some optional devices you must first remove the air baffle to access certain components or connectors on the system board. The following illustration shows how to remove the air baffle. Attention: For proper cooling and airflow, replace the air baffle before turning on the server.

  • Page 60: Installing The Air Baffle

    4. Install the cover (see “Installing the cover” on page 40). 5. Slide the server into the rack. 6. Connect the cables and power cords. 7. Turn on all attached devices and the server. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 61: Removing An Adapter

    Removing an adapter This topic describes removing an adapter from a PCI slot. To remove a Remote Supervisor Adapter II SlimLine, go to “Removing the Remote Supervisor Adapter II SlimLine” on page 48. To remove the ServeRAID SAS controller, go to “Removing the ServeRAID SAS controller”...

  • Page 62: Installing An Adapter

    1. Slide the expansion-slot cover out of the PCI low-profile-card slot or PCI riser-card slot. 2. Install the adapter in the expansion slot. The following illustration shows how to install an adapter in a PCI slot on the riser card. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 63: Removing The External Sas Cable

    Note: For clarity, the riser-card assembly is inverted in this illustration. Adapter Riser card assembly 3. If you removed the riser-card assembly to install the adapter, install the riser card assembly (see “Installing the riser-card assembly” on page 85). 4. Install the cover (see “Installing the cover” on page 40). 5.

  • Page 64: Installing The External Sas Cable

    6. Remove the riser-card assembly (see “Removing the riser-card assembly” on page 84). 7. Remove the air baffle (see “Removing the air baffle” on page 41). 8. Remove the cap on the external SAS connector on the system board. IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 65 9. Using the screws supplied with the cable, attach the end of the cable with the connector to the rear of the chassis. Attach the other end of the cable to the external SAS connector on the system board. 10. Install the air baffle (see “Installing the air baffle” on page 42); then, route the cable through the slot in the side of the air baffle.

  • Page 66: Removing The Remote Supervisor Adapter Ii Slimline

    Removing the Remote Supervisor Adapter II SlimLine The following illustration shows how to remove the Remote Supervisor Adapter II SlimLine. Riser card Retainer bracket Remote Supervisor Adapter II SlimLine Riser card assembly IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 67: Installing The Remote Supervisor Adapter Ii Slimline

    Ethernet port on the rear of the server is active. Note: Earlier versions of the Remote Supervisor Adapter II SlimLine might not work ® in this server. See the ServerProven list at http://www.ibm.com/servers/eserver/ serverproven/compat/us/ for information about the supported Remote Supervisor Adapter II SlimLine. Riser card...

  • Page 68: Removing The Serveraid Sas Controller

    Battery cable connector To remove the ServeRAID SAS controller, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 35. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 69: Installing A Serveraid Sas Controller

    2. Turn off the server and all attached devices. 3. Disconnect all external cables and power cords. 4. Remove the cover (see “Removing the cover” on page 39). 5. Remove the fan-bracket assembly (see “Removing the fan-bracket assembly” on page 66). 6.

  • Page 70: Removing A Hard Disk Drive

    RAID configuration to the new RAID controller. Removing a hard disk drive To remove a hard disk drive from a hot-swap bay, complete the following steps. 3.5-inch drives Hard disk drive Tray handle IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 71: Installing A Hard Disk Drive

    For information about the type of hard disk drive that the server supports and other information that you must consider when installing a hard disk drive, see the User’s Guide on the IBM Documentation CD. To install the replacement drive in a hot-swap bay, complete the following steps.
  • Page 72 If the amber hard disk drive status LED for a drive is lit continuously, that drive is faulty and must be replaced. If the green hard disk drive activity LED is flashing, the drive is being accessed. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 73: Removing A Cd-Rw/Dvd Drive

    Removing a CD-RW/DVD drive To remove the CD-RW/DVD drive, complete the following steps. Release tab CD/DVD drive 1. Read the safety information that begins on page vii and “Installation guidelines” on page 35. 2. Turn off the server and all attached devices. 3.

  • Page 74: Installing A Cd-Rw/Dvd Drive

    4. Install the cover (see “Installing the cover” on page 40). 5. Slide the server into the rack. 6. Connect the cables and power cords. 7. Turn on all attached devices and the server. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 75: Removing An Optional Tape Drive

    Removing an optional tape drive The following illustration shows removing a tape drive from a 2.5 inch server model. To remove the tape drive, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 35.
  • Page 76 Power connector: Tape drive power connector J22 The following illustration shows the routing of the SATA tape drive signal cable. Important: Make sure that the cable avoids any fan connectors. IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 77 SATA tape drive signal connector SATA tape cable 8. Install the air baffle (see “Installing the air baffle” on page 42). 9. Install the riser-card assembly (see“Installing the riser-card assembly” on page 85). 10. Install the fan-bracket assembly (see ″Installing the fan-bracket assembly″ on page 114).
  • Page 78 Power connector: Tape drive power connector J22 The following illustration shows the routing of the SATA tape drive signal cable. Important: Make sure that the cables avoid any fan connectors. IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 79 SATA tape drive signal connector SATA tape cable 8. Install the air baffle (see “Installing the air baffle” on page 42). 9. Install the riser-card assembly, if you removed it to install a SATA drive (see “Installing the riser-card assembly” on page 85). 10.

  • Page 80: Removing A Memory Module

    DIMMs, see the User’s Guide on the IBM System x Documentation CD. v The server comes with a minimum of two 512 MB DIMMs, installed in slots 1 and 2.
  • Page 81 Table 3. DIMM installation sequence (continued) DIMMs 1 microprocessor installed 2 microprocessors installed DIMM connectors 1 through 8 DIMM connectors 1 through 4 and 9 through 12 Not applicable DIMM connectors 1 through 6 and 9 through 12 Not applicable DIMM connectors 1 through 6 and 9 through 14 Not applicable...

  • Page 82: Removing A Hot-Swap Fan

    To ensure proper server operation and cooling, if you remove a fan you must install a replacement fan as soon as possible. To remove any of the ten replaceable fans, complete the following steps. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 83: Installing A Hot-Swap Fan

    Hot-swap fan 1. Read the safety information that begins on page vii and “Installation guidelines” on page 35. 2. Slide the server out of the rack and remove the cover (see “Removing the cover” on page 39). The LED on the failing fan will be lit. Attention: To ensure proper cooling and airflow, do not operate the server for more than 2 minutes with the top cover removed.

  • Page 84: Removing The Fan-Bracket Assembly

    Fan bracket release latches Fan bracket To remove the fan-bracket assembly, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 35. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 85: Installing The Fan-Bracket Assembly

    2. Turn off the server and all attached devices. 3. Disconnect all external cables and power cords. 4. Slide the server out of the rack. 5. Remove the cover (see “Removing the cover” on page 39). 6. Place your thumbs on the metal tabs of the fan-bracket-assembly levers and pinch the tab and blue release latch together;...

  • Page 86: Removing A Hot-Swap Power Supply

    Note: It is not necessary to remove any fans when you remove a power supply. You must, however, have all 10 fans installed when you have both power supplies installed. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 87: Installing A Hot-Swap Power Supply

    Installing a hot-swap power supply The server supports a maximum of two hot-swap power supplies. Important: Only the configurations shown in the following table are supported: Installed power supplies Required fans Power supply 1 Fans in locations 3, 4, 8, 9, and 10 Power supplies 1 and 2 All 10 fans Statement 8:...

  • Page 88: Removing The Battery

    84). 8. Remove the air baffle (see “Removing the air baffle” on page 41). 9. Disconnect any internal cables, as necessary. 10. Locate the battery on the system board. IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 89 Battery Chapter 3. Removing and replacing server components...

  • Page 90: Installing The Battery

    Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 91: Removing And Replacing Tier 2 Crus

    See “Using the Configuration/Setup Utility program” on page 18 for details. Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 92: Removing The Operator Information Panel Assembly

    9. Reach inside the server and press the release tabs; then, pull the panel away from the rails and carefully pull the ribbon cable out of the server. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 93: Installing The Operator Information Panel Assembly

    10. If you are instructed to return the operator information panel assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the operator information panel assembly Ribbon cable Release tabs Operator information panel Operator information panel...

  • Page 94: Installing And Removing The Hard Disk Drive Backplane

    10. Lift the backplane out of the server. 11. If you are instructed to return the backplane, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 95 Installing the 3.5-inch-drive backplane To install the replacement 3.5-inch-drive backplane, complete the following steps. 3.5-inch hot-swap drive backplane Mounting pins 1. Orient the replacement hard disk drive backplane so that the connectors for the hard-disk drives face the front of the server. 2.
  • Page 96 10. If you are instructed to return the backplane, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 97 Installing the 2.5-inch-drive backplane To install the replacement 2.5-inch-drive backplane, complete the following steps. 2.5" hard disk drive cage assembly 1. Align the replacement backplane cage assembly with the opening in the front of the server. 2. Slide the backplane cage assembly into the front of the server until it clicks into place.

  • Page 98: Removing The Cd/Dvd Media Backplane

    11. Lift the media backplane out of the server. 12. If you are instructed to return the media backplane, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 99: Installing The Cd/Dvd Media Backplane

    Installing the CD/DVD media backplane To install the replacement CD/DVD media backplane, complete the following steps. CD/DVD media backplane 1. Align the CD/DVD media backplane at the rear of the CD/DVD bay. 2. Install the two screws that secure the media backplane to the chassis. 3.

  • Page 100: Removing The Power Backplane

    10. Lift the power backplane out of the server. 11. If you are instructed to return the backplane, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 101: Installing The Power Backplane

    Installing the power backplane To install the replacement power backplane, complete the following steps. Power backplane connector 1. Align the edge-connector of the power backplane with the power-backplane edge-connector on the system board. 2. Slide the power backplane toward the left side of the server until the edge-connectors are fully connected.

  • Page 102: Removing The Riser-Card Assembly

    2 socket; then, grasp the assembly at the rear and side edges and lift it to remove it from the server. Place the riser-card assembly on a flat, static-protective surface. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 103: Installing The Riser-Card Assembly

    Installing the riser-card assembly To install the replacement riser-card assembly, complete the following steps: Access holes Release tabs 1. Install any adapters and connect any cables you might have removed in other procedures. 2. Carefully align the riser-card assembly with the retention latches, the guides on the rear of the server, and the riser-card connector on the system board;...

  • Page 104: Removing And Replacing Frus

    9. Pull the center bracket out the front of the server. 10. If you are instructed to return the center bracket, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 105: Removing A Microprocessor

    Installing the center bracket To install the replacement center bracket, complete the following steps. 3.5-inch cage divider 1. Align the center bracket with the screw holes in the top and bottom of the drive bay area, and push the center bracket into the server. 2.

  • Page 106: Installing A Microprocessor

    Guide on the IBM System x Documentation CD. Read the documentation that comes with the microprocessor to determine whether you must update the basic input/output system (BIOS) code. To download the most IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 107 BIOS code, go to http://www.ibm.com/servers/eserver/support/ xseries/index.html, select System 3655 from the Hardware list, and click the Download tab. Attention: v A startup (boot) processor must always be installed in microprocessor connector 1 on the system board. v To ensure correct server operation when you install an additional microprocessor, use microprocessors that have the same cache size and type, and the same clock speed.

  • Page 108: Removing A Heat-Sink Retention Module

    To remove a heat-sink retention module, complete the following steps: 1. Read the safety information that begins on page vii, and “Installation guidelines” on page 35. 2. Turn off the server, and all attached devices. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 109: Installing A Heat-Sink Retention Module

    3. Disconnect all external cables and power cords. 4. Remove the cover (see “Removing the cover” on page 39). 5. Remove the riser-card assembly (see “Removing the riser-card assembly” on page 84). 6. Remove the air baffle; then, remove the heat sink and microprocessor (see “Removing the air baffle”...
  • Page 110 6. Install the cover (see “Installing the cover” on page 40). 7. Slide the server into the rack. 8. Connect the cables and power cords. 9. Turn on all attached devices and the server. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 111: Removing The System Board And Shuttle

    Removing the system board and shuttle The system board is attached to a shuttle for easy replacement. Shuttle release latch Shuttle assembly To remove the system board and shuttle, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 35.

  • Page 112: Installing The System Board And Shuttle

    2. When you replace the system board, you must either update the server with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image. IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 113 To install the replacement system board and shuttle, complete the following steps: Shuttle release latch Shuttle assembly 1. Align the openings in the sides of the shuttle with the protrusions in the sides of the server, and lower the shuttle into the server; then, slide the shuttle toward the front of the server until it clicks into place.
  • Page 114 CD image. v Update the UUID (see “Updating the UUID” on page 33). v Update the DMI/SMBIOS (see “Updating the DMI/SMBIOS data” on page 33). IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 115: Chapter 4. Parts Listing, System X3655, Type 7985

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 116 View 1 IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 117 Table 4. View 1 parts listing, Type 7985 CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number Cover 42C9487 power supply, 835 W 24R2731 Filler panel, power supply bay 24R2735 Power backplane 24R2733 Cage with backplane, 2.5-inch drive (models 40K6552 11x, 12x, 21x, 41x, 51x, 61x) Hard disk drive, 2.5-inch, HS...
  • Page 118 Microprocessor, 1.8 GHz, dual core 43W7268 w/heatsink (models 12x, 1Bx) Microprocessor, 2.0 GHz, dual core 40K7549 w/heatsink (models 21x, 2Ax, E2x, EBx) Microprocessor, 2.4 GHz, dual core 40K7550 w/heatsink (models 41x, 4Ax, E4x, ECx) IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 119 Table 5. View 2 parts listing, Type 7985 (continued) CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number Microprocessor, 2.6 GHz, dual core 40K7551 w/heatsink (models 51x, 5Ax, E5x, EDx) Microprocessor, 2.8 GHz, dual core 43W7269 w/heatsink (models 61x, 6Ax) Heat sink...
  • Page 120 QLogic iSCSI Dual-Port PCIe HBA adapter 42C1772 (optional) Rack power cord, 1.8 M 39M5074 Rack power cord, 2.8 M 39M5082 Rack power cord, 1.8 M 39M5115 Rack power cord, 2.8 M 39M5116 IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 121: Power Cords

    Voltaire PCI-E HCA 400 adapter (optional) 40K8755 Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
  • Page 122 Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela 39M5219 Korea (Democratic People’s Republic of), Korea (Republic of) 39M5199 Japan IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 123 IBM power cord part number Used in these countries and regions 39M5068 Argentina, Paraguay, Uruguay 39M5226 India 39M5233 Brazil Chapter 4. Parts listing, System x3655, Type 7985...
  • Page 124 IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 125: Chapter 5. Diagnostics

    POST has detected a problem. To determine the meaning of a beep code, see “Beep code descriptions” on page 108. If no beep code sounds, see “No-beep symptoms” on page 115. © Copyright IBM Corp. 2006...

  • Page 126: Beep Code Descriptions

    1. Reseat the DIMMs. 2. Replace the following components one at a time, in the order shown, restarting the server each time. a. DIMMs b. (Trained service technician only) System board IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 127 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985,” on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 128 1. Reseat the DIMMs. 2. Replace the following components one at a time, in the order shown, restarting the server each time: a. DIMMs b. (Trained service technician only) System board IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 129 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985,” on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 130 DIMMs b. (Trained service technician only) System board Two short beeps Information only, configuration has Run the Configuration/Setup Utility program. changed. IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 131 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985,” on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 132 2. Reseat the keyboard cable. 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Keyboard b. (Trained service technician only) System board IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 133 No-beep symptoms v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985,” on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 134: Error Logs

    When you are troubleshooting PCI-X slots, note that the error logs report the PCI-X buses numerically. The numerical assignments vary depending on the configuration. You can check the assignments by running the Configuration/Setup Utility program (see the User’s Guide for more information). IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 135 Viewing error logs from the Configuration/Setup Utility program For complete information about using the Configuration/Setup Utility program, see the User’s Guide. To view the error logs, complete the following steps: 1. Turn on the server. 2. When the prompt Press F1 for Configuration/Setup appears, press F1. If you have set both a power-on password and an administrator password, you must type the administrator password to view the error logs.

  • Page 136: Post Error Codes

    2. (Trained service technician only) Replace the system board. An attempt was made to access the server Restart the server, run the Configuration/Setup Utility with invalid passwords. program and change the power-on password. IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 137 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985,” on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 138 4. If the problem remains, replace the following components one at a time, in the order shown, restarting the server each time: a. Each adapter b. (Trained service technician only) System board IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 139 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985,” on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 140 3. (Trained service technician only) Replace the microprocessor x. 012981xx Processor patch (microcode) update failed. 1. Update the BIOS code. 2. (Trained service technician only) Reseat microprocessor x. 3. (Trained service technician only) Replace microprocessor x. IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 141 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985,” on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 142: Checkout Procedure

    “Diagnostic programs, messages, and error codes” on page 144. Performing the checkout procedure To perform the checkout procedure, complete the following steps: 1. Is the server part of a cluster? IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 143 Check the power supply LEDs, see “Power-supply LEDs” on page 142 b. Turn off the server and all external devices. c. Check all internal and external devices for compatibility at http://www.ibm.com/servers/eserver/serverproven/compat/us/. d. Check all cables and power cords. e. Set all monitor controls to the middle positions.

  • Page 144: Troubleshooting Tables

    1. Make sure that the server is turned on. working. 2. Insert the end of a straightened paper clip into the manual tray-release opening. 3. Reseat the CD-RW/DVD drive. 4. Replace the CD-RW/DVD drive. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 145: General Problems

    General problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985,” on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 146: Intermittent Problems

    “Diagnostic programs, messages, and error codes” on page 144. 2. If the reset occurs after the operating system starts, disable any automatic server restart (ASR) utilities, such as the IBM Automatic Server Restart IPMI Application for Windows, or ASR devices that may be installed.

  • Page 147: Usb Keyboard, Mouse, Or Pointing-Device Problems

    The USB mouse or USB 1. Make sure that: pointing device does not work. v The mouse is compatible with the server. See http://www.ibm.com/servers/ eserver/serverproven/compat/us/. v The mouse or pointing-device USB cable is securely connected to the server, and the device drivers are installed correctly.

  • Page 148: Memory Problems

    DIMM, restarting the server after each DIMM. Replace the failed DIMM. Repeat step 3 until you have tested all removed DIMMs. 4. (Trained service technician only) Replace the system board. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 149: Microprocessor Problems

    Microprocessor problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985,” on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 150: Monitor Problems

    Monitor problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service.
  • Page 151 To prevent diskette drive read/write errors, make sure that the distance between the monitor and any external diskette drive is at least 76 mm (3 in.). b. Non-IBM monitor cables might cause unpredictable problems. 2. Reseat the following components: a. Monitor cable b.

  • Page 152: Optional-Device Problems

    An IBM optional device that was 1. Make sure that: just installed does not work. v The device is designed for the server (see http://www.ibm.com/servers/ eserver/serverproven/compat/us/). v You followed the installation instructions that came with the device and the device is installed correctly.

  • Page 153: Power Problems

    Power problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985,” on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 154: Serial Port Problems

    3. If more than one CD or DVD drive is installed, make sure that only one drive is set as the primary drive. Start the CD from the primary drive. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 155: Software Problems

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985,” on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 156: Universal Serial Bus (Usb) Port Problems

    If the system-error LED is lit, it indicates that an error has occurred; go to step 2 on page 139. The following illustration shows the operator information panel. IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 157 Power-on Hard disk drive Information Release activity LED latch Power-control System System-error button locator 2. To view the light path diagnostics panel, slide the latch to the left on the front of the light path diagnostics panel. This reveals the light path diagnostics panel. Lit LEDs on this panel indicate the type of error that has occurred.

  • Page 158: Remind Button

    The system-error LED flashes while it is in Remind mode and stays in Remind mode until one of the following conditions occurs: v All known errors are corrected. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 159: Light Path Diagnostics Leds

    v The server is restarted. v A new error occurs, causing the system-error LED to be lit again. Light path diagnostics LEDs The following table describes the LEDs on the light path diagnostics panel and suggested actions to correct the detected problems. Note: Check the system-error log and BMC log for additional information before replacing a FRU.

  • Page 160: Power-Supply Leds

    The following minimum configuration is required for the server to start: v One microprocessor v Two 512 MB DIMMs on the system board v One power supply v Power backplane v Power cord v RAID controller IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 161 The following illustration shows the locations of the power-supply LEDs. AC power LED DC power LED The following table describes the problems that are indicated by various combinations of the power-supply LEDs and the power-on LED on the operator information panel and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

  • Page 162: Diagnostic Programs, Messages, And Error Codes

    If no mouse or a USB mouse is attached to the server, you cannot use the Next Cat and Prev Cat buttons to select categories. All other mouse-selectable functions are available through function keys. You can use IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 163: Diagnostic Text Messages

    the regular keyboard test to test a USB keyboard, and you can use the regular mouse test to test a USB mouse. You can run the USB interface test only if no USB devices are attached. The USB test will not run if a Remote Supervisor Adapter II SlimLine is installed.
  • Page 164 000, 195, or 197, do not replace a CRU or FRU. These numbers appearing in the central position of the code have the following meanings: IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 165 The server passed the test. Do not replace a CRU or FRU. The Esc key was pressed to end the test. Do not replace a CRU or FRU. This is a warning error, but it does not indicate a hardware failure; do not replace a CRU or FRU.
  • Page 166 30 seconds, reconnect the power cords and cables, and run the test again. 5. Reseat the Remote Supervisor Adapter II SlimLine. 6. Replace the Remote Supervisor Adapter II SlimLine. IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 167 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985,” on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 168 1. Reconnect the I C ribbon cable between the C cable is disconnected operator information panel assembly and the system board. 2. (Trained service technician only) Replace the system board. IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 169 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985,” on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 170 4. Replace the following components one at a time, in the order shown, restarting the server each time: a. (Trained service technician only) Hard disk drive backplane b. (Trained service technician only) System board IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 171 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985,” on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 172 2. (Trained service technician only) Reseat the v 0, 1 = microprocessor 1 indicated microprocessor. v 2, 3 = microprocessor 2 3. (Trained service technician only) Replace the indicated microprocessor. IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 173 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985,” on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 174: Recovering The Bios Code

    9. When prompted as to whether you want to save the current code to a diskette, press N. 10. When prompted to choose a language, select a language (from 0 to 7), and press Enter. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 175: System Event/Error Log Messages

    11. Remove the BIOS recovery diskette from the diskette drive. 12. Turn off the server, and disconnect all power cords and external cables; then, remove the server cover. 13. Move the BIOS recovery jumper back to pins 1 and 2 to return to normal startup mode.
  • Page 176 If the server fails to start, replace the power backplane. Restart the server. c. If the server fails to start, (trained service technician only) replace the system board. IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 177 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985,” on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 178 2. Make sure that the fan connector on the system board is not damaged. 3. Make sure that the fan is fully installed (press down on the fan). 4. Reseat fan n. 5. Replace fan n. IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 179 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985,” on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 180 (Trained service technician only) if the error continues, replace the system board. 4. Remove all PCI adapters from the server. (Trained service technician only) if the error continues, replace the system board. Software NMI Information only. IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 181 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985,” on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 182: Ipmi Bmc System-Error Log Messages

    System firmware (Trained service technician only) Replace the system board. progress Assertion 010B (SMBUS error) Memory error Information only Assertion 35xx (Correctable ECC memory error logging limit reached DIMM xx IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 183 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985,” on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 184 2. If the problems remains: a. Inspect the SAS power cable and the IDE power cable. b. Inspect the front panel USB cable. c. (Trained service technician only) Replace the system board. IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 185 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985,” on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 186 2. Replace fan 4. 3. (Trained service technician only) Replace the system board. Fan 5 tach 1. Reseat fan 5. 2. Replace fan 5. 3. (Trained service technician only) Replace the system board. IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 187 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985,” on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 188 1. Make sure that the SAS signal cable is connected. 2. Replace the SAS signal cable. IDE cable detect 1. Make sure that the IDE power cable is connected. 2. Replace the IDE power cable. IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 189 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985,” on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 190 3. (Trained service technician only) Replace the microprocessor. Processor n initiated sync AB-AC 1. (Trained service technician only) Reseat the microprocessor. flood: Processor n failed 2. (Trained service technician only) Replace the microprocessor. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 191: Bios-Logged Bmc System-Error Log Messages

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985,” on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 192 OEM SMI handler without time 0xE1 Byte 4 SMI Error/Event Type stamp 0x00 SMI PCI Event/Error 0x01 SMI Processor Event/Error 0x02 SMI Memory Event/Error 0x04 SMI Bus Event/Error 0x05 SMI Chipset Event/Error IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 193: Solving Scsi Problems

    Solving SCSI problems Note: This information also applies to Serial Attached SCSI (SAS) problems. For any SCSI error message, one or more of the following devices might be causing the problem: v A failing SCSI device (adapter, drive, or controller) v An incorrect SCSI termination jumper setting v Duplicate SCSI IDs in the same SCSI chain v A missing or incorrectly installed SCSI terminator...

  • Page 194: Solving Ethernet Controller Problems

    LED is lit when data is active on the Ethernet network. If the Ethernet activity LED is off, make sure that the hub and network are operating and that the correct device drivers are installed. v Check for operating-system-specific causes of the problem. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 195: Solving Undetermined Problems

    Turn on the server and reconfigure it each time. v Any external devices. v Surge-suppressor device (on the server). v Modem, printer, mouse, and non-IBM devices. v Each adapter. v Hard disk drives. v Memory modules. The minimum configuration requirement is 1 GB (two 512 MB DIMM, in DIMM slots 1 and 2).

  • Page 196: Problem Determination Tips

    IBM for service. When you call for service, have as much of the following information available as possible: v Machine type and model v Microprocessor and hard disk drive upgrades IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 197 v Failure symptoms – Does the server fail the diagnostic programs? If so, what are the error codes? – What occurs? When? Where? – Is the failure repeatable? – Has the current server configuration ever worked? – What changes, if any, were made before it failed? –...
  • Page 198 IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 199: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system or optional device, and whom to call for service, if it is necessary.

  • Page 200: Getting Help And Information From The World Wide Web

    Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM systems, optional devices, services, and support. The address for IBM System x ® and xSeries information is http://www.ibm.com/systems/x. The address for IBM IntelliStation information is http://www.ibm.com/intellistation/.

  • Page 201: Appendix B. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 202: Important Notes

    IBM. Maximum memory may require replacement of the standard memory with an optional memory module. IBM System x3655 Type 7985: Problem Determination and Service Guide...

  • Page 203: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 204: Battery Return Program

    United States, go to http://www.ibm.com/ibm/environment/ products/batteryrecycle.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.

  • Page 205: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 206: European Union Emc Directive Conformance Statement

    IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022.

  • Page 207: Index

    132 commands DVD drive identify 32 See CD-RW/DVD power 32 sel 32 sysinfo 32 for remote management 32 electrical input 4 configuration electronic emission Class A notice 187 Configuration/Setup Utility 18 © Copyright IBM Corp. 2006...
  • Page 208 89 problems 131 hard disk drive specifications 4 diagnostic tests, types of 144 minimum configuration 177 installing 53 monitor problems 132 problems 127 mouse problems 129 heat output 4 IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 209 problems, DVD-ROM drive 126 publications 1 no beep symptoms 115 notes 2 notes, important 184 notices recovering the BIOS code 156 electronic emission 187 Remote Supervisor Adapter II SlimLine, installing 49 FCC, Class A 187 Remote Supervisor Adapter II SlimLine, removing 48 notices and statements 2 removing adapter 43...
  • Page 210 Universal Serial Bus (USB) problems 138 updating firmware 17 updating the firmware code 32 USB connector 6, 7 using baseboard management controller utility programs 32 ServerGuide CD 17 video connector 6, 7 weight 4 IBM System x3655 Type 7985: Problem Determination and Service Guide...
  • Page 212 Part Number: 42D2167 Printed in USA (1P) P/N: 42D2167...

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