Common Installation Problems; Troubleshooting Sequence - HP D5970A - NetServer - LCII User Manual

Chapter 12

Common Installation Problems

The following sections contain general procedures to help you locate installation
problems. If you need assistance, HP recommends contacting your reseller first. If
you need to get assistance from Hewlett-Packard, refer to the Warranty and
Support document provided with the Netserver.
WARNING Before removing the cover, always disconnect the power cord
and unplug telephone cables. Disconnect telephone cables to
avoid exposure to shock hazard from telephone ringing
voltages. Disconnect the power cord to avoid exposure to high
energy levels that may cause burns when parts are
short-circuited by metal objects such as tools or jewelry.

Troubleshooting Sequence

To troubleshoot problems during installation, do the following:
• First, ensure the HP Netserver is configured properly.
Most Netserver problems are the result of incorrect Netserver and SCSI
configurations.
• Verify all cables and boards are securely plugged into the appropriate
connectors or slots.
• If it is a network-related error, determine if the Netserver has enough
memory and hard disk drive capacity.
Refer to the network operating system (NOS) manual.
• Remove all added options to ensure you have isolated the problem to basic
Netserver or its options.
Always replace one option, and only one option, at a time.
NOTE If the Netserver has a large amount of memory installed, it may
take 30 seconds for the first screen to display.
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Troubleshooting