Troubleshooting Tables - Kyocera KM-C2520 Operation Manual

Troubleshooting

Troubleshooting Tables

If you experience trouble with your fax machine, refer to the tables below for the appropriate
corrective procedures.
If the trouble persists, contact your service representative, an authorized service center or the place
of purchase.
Problem
The detected document
size is often wrong.
I am not able to send my
documents.
I am not able to perform
Broadcast Transmission.
During registration of an
Encryption Box, an error
occurs when I enter the
box number and I cannot
register the Encryption
Box.
I am not able to print out
documents from my
Encryption Box.
4-6
Check point
Is the machine installed in a
location where it is exposed
to strong light from directly
overhead, or from above
and behind?
Is the modular cord
connected correctly?
Is Communication Error
displayed?
Is TX/RX Restriction
(transmission or reception)
turned ON?
Is the memory in your fax
machine full?
Is the box number you are
trying to enter the same as
the subaddress already
registered for an F-Code
Box?
Are the Encryption Box
number and ID that you
entered correct?
Corrective procedure
If the machine is installed in
such a location, document
size detection may be
influenced by the light.
Consult with your service
representative, an
authorized service center or
the place of purchase.
Connect the modular cord
correctly.
Perform the necessary
procedure to correct the
error and try to transmit the
documents again.
Turn OFF TX/RX
Restriction (transmission or
reception).
Try the Broadcast
Transmission procedure
again after memory
becomes available or after
you create available space
in memory.
You CANNOT register an
Encryption Box number that
is identical to a registered
F-Code Box subaddress.
Select a different
Encryption Box number.
If you do not know the
correct Encryption Box ID,
contact your service
representative, an
authorized service center or
the place of purchase.
Reference
page
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10-11
5-56
2-13
5-20
5-65
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