Epson Stylus Pro GS6000 Setup and Setup And Use Manual
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Epson Stylus Pro GS6000 Setup and Setup And Use Manual

Epson Stylus Pro GS6000 Setup and Setup And Use Manual

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Epson Stylus
Pro GS6000
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SETUP AND USE GUIDE

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Summary of Contents for Epson Stylus Pro GS6000 Setup and

  • Page 1 Epson Stylus Pro GS6000 ® SETUP AND USE GUIDE...
  • Page 2 Legal Notices Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to...

  • Page 3: Fcc Compliance Statement

    FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 5: Table Of Contents

    Introduction Contents Warnings, Cautions, Notes, and Tips ......9 Options and Supplies........10 Where To Get Help.
  • Page 6 Contents Setting Up Paper Configurations ....... 56 Creating Paper Configurations ......56 Printing a List of Your Paper Configurations.
  • Page 7 Contents 5 Solving Problems Diagnosing Problems ........99 Checking Error Messages and Lights .
  • Page 8 Contents...

  • Page 9: Warnings, Cautions, Notes, And Tips

    This Setup and Use Guide provides important information on setting up and Introduction using your printer, loading media, adjusting print quality, replacing ink cartridges, and maintaining the ink system. It also tells you how to clean and transport your printer, provides troubleshooting tips in case you have a problem, and lists your printer specifications.

  • Page 10: Options And Supplies

    We recommend you purchase a set of the Additional Cleaning Cartridges so you have them handy if you need them. You can purchase optional equipment and genuine Epson ink and media from an Epson Professional Imaging Authorized Reseller. To find the nearest reseller, visit www.proimaging.epson.com (U.S.

  • Page 11: Where To Get Help

    (562) 276-1305. Before you call, make sure you have your Unit ID number, which is included with the Epson Preferred Limited Warranty Plan information that came with your printer. You’ll also need your printer serial number and proof of purchase.

  • Page 12: Important Safety Instructions

    Introduction Important Safety Instructions Before using your printer, read the following safety instructions to make sure you use the equipment safely and effectively. Setting Up the Printer The printer weighs about 331 lb (150 kg) without ink or paper. Make •...

  • Page 13: Using The Printer

    Do not move the print head by hand unless instructed to do so by an • you press this button, Epson service technician; otherwise you may damage the printer. POWER OFF appears on the LCD panel and the Do not touch the post heater during printing. It is hot and may cause a •...
  • Page 14 Introduction Keep all combustible materials or liquids away from the printer. • Exposure of these materials or liquids to the heated platen may cause a fire. Do not move the paper release lever unless instructed to do so. Moving • the lever at the wrong time may cause the print head to touch the pressure rollers and cause a malfunction.

  • Page 15: Handling Ink Cartridges

    Introduction Handling Ink Cartridges Keep ink cartridges out of the reach of children and do not drink the • ink. Store ink cartridges in a cool, dark place. • Handle the ink with care. Avoid having the ink come into contact with •...

  • Page 16: Handling Waste Ink

    Before handling the waste ink, read the Material Safety Data Sheet • (MSDS) for your printer. You can download it from Epson’s support website at epson.com/support (U.S.) or epson.ca/support (Canada). The waste ink from the printer is industrial waste. Proper waste ink •...

  • Page 17: Setting Up The Printer

    This chapter includes the following information: Chapter 1: Setting Up Unpacking and assembling the Pro GS6000 • the Printer Installing the Auto Take-Up Reel • Removing the printer packing materials • Connecting the power cord • Installing ink • Connecting to your computer and network •...

  • Page 18: Unpacking And Assembling The Stand

    Setting Up the Printer Unpacking and Assembling the Stand 1. Unpack the stand and make sure you have all these items. 2 cable supports Note: You also need a long-handled Phillips-head Horizontal strut screwdriver to assemble the stand. Tank 2 legs bracket 8 wing screws 8 bolts...
  • Page 19 Setting Up the Printer 3. Assemble the left leg and base in the same way. Left leg Front of stand 4. Attach the horizontal strut as shown, then fasten it with two bolts at each end. Right leg Front of stand Left leg Front of...
  • Page 20 Setting Up the Printer 5. Attach the bracket for the waste ink tank to the outside of the right leg using the four hex screws. Right leg 6. Make sure all of the screws are tightened securely. 7. Rotate the feet clockwise to stabilize the stand before installing the printer on it.

  • Page 21: Installing The Printer On The Stand

    Setting Up the Printer Installing the Printer on the Stand 1. Have six people lift the printer onto the stand. If you like, you can lift the printer using two 1-inch × 84-inch steel pipes (available at hardware Caution: Do not remove the packing tape from the stores).
  • Page 22 Setting Up the Printer Be careful not to damage the waste ink connector and tube hanging beneath the printer as you place it on the stand. 2. Attach the printer to the stand using the four wing screws.
  • Page 23 Setting Up the Printer 3. Place the waste ink tank into the bracket on the stand and close the spigot valve all the way, as shown. Caution: Make sure you close the spigot valve all the way to prevent spills. Waste ink tank 4.

  • Page 24: Installing The Auto Take-Up Reel

    Setting Up the Printer Installing the Auto Take-Up Reel 1. Make sure you have all the items shown below in the Auto Take-Up Reel box: Scroller bar with empty media core Cushioning roller Hex wrench Right controller bracket Left mounting Ten hex bolts bracket 2.
  • Page 25 Setting Up the Printer 3. Install the mounting bracket on the right base of the stand and secure it with four hex bolts using the hex wrench. 4. Install the right controller bracket on the mounting bracket as shown, then tighten the screws. Tighten screws 5.
  • Page 26 Setting Up the Printer 6. Hold the cushioning roller as shown and slide the left end onto the post on the left mounting bracket. Post Caution: Make sure the Rubber tip of the cushioning roller stoppers bracket sits between the rubber stoppers.

  • Page 27: Removing The Printer Packing Materials

    Setting Up the Printer Removing the Printer Packing Materials Now you can remove the packing materials from the printer. 1. Remove all the tape and coverings from the printer. 2. Press in on the top of the maintenance covers to open them, then lift them off of the printer, and remove the protective coverings.
  • Page 28 Setting Up the Printer 3. Place the maintenance cover hinges back in their slots and close the covers. 4. Remove any tape securing the back parts of the printer.
  • Page 29 Setting Up the Printer 5. Open the front cover. Then remove the tape securing the paper holder plates, and the tape and brackets securing the carriage rail. Caution: Remove the tape and brackets from the carriage rail slowly and carefully to avoid letting the tape touch any other part of the carriage.
  • Page 30 Setting Up the Printer 7. Attach the two cable supports to the leg of the stand as shown. 8. Rotate the feet counter-clockwise to raise them, then move the printer to the place of use. (Be sure to rotate the feet clockwise to stabilize the printer after moving it.)

  • Page 31: Connecting The Power Cord

    Setting Up the Printer Connecting the Power Cord Caution: The printer requires 22 Amps of power. Make sure the You need to use the two power cords that came with the printer and the outlet provides that third power cord that came with the Auto Take-Up Reel to power the power or plug the cables printer.
  • Page 32 Setting Up the Printer 2. Connect the two power cords to the AC inlets on the back underside of the printer. Then connect them to a properly grounded electrical outlet. 3. Turn off the Auto Take-Up Reel using the power switch on the back, then plug its power cord into its AC inlet and into an electrical outlet.

  • Page 33: Installing Ink

    Setting Up the Printer Installing Ink Use the cleaning and ink cartridges that came with your printer for initial ink charging. 8 cleaning cartridges 8 ink cartridges During initial installation, it is normal for a significant amount of ink to be used in each cartridge.
  • Page 34 Setting Up the Printer 2. Open the packages containing the cleaning cartridges. Caution: Be sure to install the cleaning cartridges, not the ink Cleaning cartridges, at this point. cartridge Follow the instructions on the LCD display. 3. Open both ink cartridge compartment covers on the back of the printer, insert the cleaning cartridges as shown, and close the covers.
  • Page 35 Material and close the covers. Safety Data Sheet (MSDS) for your printer. You can download it from Epson’s support website at epson.com/support (U.S.) or epson.ca/support (Canada). The waste ink from the printer is industrial waste.
  • Page 36 Setting Up the Printer 8. Open both ink cartridge compartment covers on the back of the printer, insert the ink cartridges in the correct compartments as shown, and close the covers. Cyan, Magenta, Yellow, Black Light Cyan, Light Magenta, Green, Orange Caution: Charging takes about 18 minutes.

  • Page 37: Installing Your Software

    Setting Up the Printer Installing Your Software Follow the instructions in the DVD package that came with your printer to install the software included on the DVD. Connecting to Your System You can use USB and/or Ethernet network connections. For USB connection, make sure your system has the appropriate port and you have a standard, shielded cable 10 feet (6 m) long or less.

  • Page 38: Updating Your Printer Firmware

    Setting Up the Printer Updating Your Printer Firmware To keep your printer features and functionality up to date, you should check for a newer version of firmware on the Epson support site and update your printer, if necessary. Checking the Current Firmware Version 1.

  • Page 39: Configuring The Printer For Your Network

    Once the printer is connected to your network, follow these steps to configure it: 1. Turn on the printer. 2. Start EpsonNet Config. The EpsonNet Config program searches for all Epson printers on the network and displays the MAC address for each printer that it finds.
  • Page 40 Setting Up the Printer 3. Highlight the printer that you want to configure and click to access the TCP/IP selection screen. Configuration 4. If necessary, contact your network administrator for instructions on assigning an appropriate IP address.

  • Page 41: Handling Media And Printouts

    In addition to the solvent media available from our partners, Epson will offer a few solvent media products that will optimize image and output quality for specialty applications. Please check http://www.proimaging.epson.com to see a list of Epson Stylus Pro GS6000 media and to find links to our partner's websites.

  • Page 42: Loading Media

    Handling Media and Printouts The following table lists the paper sizes you can use: Media width 12 to 64 in. (300 to 1625 mm) wide Core diameter 3 in. core Maximum external roll 6.7 in. (170 mm) diameter Maximum roll weight 66 lb (30 kg) 0.01 in.

  • Page 43: Placing The Roll On The Printer

    Handling Media and Printouts Placing the Roll on the Printer 1. Make sure the printer is turned on. PAPER OUT. LOAD PAPER appears on the LCD display. 2. Make sure the P Power light is not flashing, then release the paper lever. appears on the LCD display.
  • Page 44 Handling Media and Printouts 4. Slide the left holder all the way left and flip the lever all the way down to lock it in place. Then place the left end of the roll media on the holder. Orient the roll based on the printable side of the media: Printable side out Printable side in 5.
  • Page 45 Handling Media and Printouts 6. To center the roll, release both roll holder levers, move the center of the roll to the d mark on the printer, and flip the levers all the way down. Center mark 7. Open the front cover. 8.
  • Page 46 Handling Media and Printouts 9. Pull the media out from the front about 3 ft (1 m). 10. Turn the roll backward using the roll paper holders to remove any slack. Also make sure the edge of the media does not extend beyond the media limit line, indicated by a row of dots on the post heater.
  • Page 47 Handling Media and Printouts 11. Check the position of both edges of the media in relation to the clear rubber pressure rollers. Each edge should be at least 0.2 inch (5 mm) away from the edge of the nearest pressure roller, as shown. Correct Incorrect 0.2 inch...
  • Page 48 If the plates become damaged, stop using the printer and contact Epson. 14. Move the paper lever to the position. Secured Note: To secure most media, move the paper lever to the Secured position.

  • Page 49: Attaching The Media To The Auto Take-Up Reel

    Handling Media and Printouts After a moment, appears on the LCD display. READY Note: To avoid denting or creasing the media, do not leave it loaded in the 16. If you will use the Auto Take-Up Reel to roll up your printed media, go paper path for long to the next section.
  • Page 50 Handling Media and Printouts 3. Move the paper lever to the position so you can pull the Released media down to the Auto Take-Up Reel. 4. If the media is not positioned in the center of the empty take-up core, adjust the core’s horizontal position using the adjustment knob on the side of the Auto Take-Up Reel controller.
  • Page 51 Handling Media and Printouts 5. Make sure the media lays over the cushioning roller and onto the core, then tape the edge to the center of the core. Note: If you see a PAPER OUT or PAPER SKEW error due to media rolling up crooked on the Auto Take-Up Reel, try trimming the edges of the...
  • Page 52 Handling Media and Printouts 7. Turn the scroller counter-clockwise to take up the media one and a half rotations. Turn one and a half rotations 8. Flip down the scroller release lever to the position, then pull the cushioning roller all the way forward.

  • Page 53: Checking The Print Quality

    Handling Media and Printouts 9. Set the switch on the top of the reel controller to 10. Set the paper release lever to the position. Secured 11. When appears on the LCD display, press the button. READY Menu is highlighted. Press again.

  • Page 54: Adjusting The Print Head Height

    Handling Media and Printouts If you need to clean the print head, press and hold the button for Menu three seconds. The Pause light flashes and appears on the CLEANING LCD display. Cleaning is finished when the Pause light stops flashing and READY appears on the LCD display.
  • Page 55 Handling Media and Printouts 3. To raise the print head, flip the blue head height adjustment lever up to the position shown. The highest lever position is directly horizontal and the normal position is not quite vertical. Do not place the lever in any other position. Highest position Normal position 4.

  • Page 56: Setting Up Paper Configurations

    Handling Media and Printouts Setting Up Paper Configurations Before printing on your loaded media, create a paper configuration (a group of print settings) for the media type. Create a configuration for each media type you use (up to 30 types) and select the desired configuration whenever you print on that media.

  • Page 57: Printing A List Of Your Paper Configurations

    Handling Media and Printouts 6. Perform the following adjustments to fine-tune printing for your media: (see page 59 for instructions) • PAPER FEED ADJUST (see page 61 for instructions) • HEAD ALIGNMENT 7. When done, press the Pause button. After creating your paper configurations, you can print out a list of them. Printing a List of Your Paper Configurations You can print a list showing the settings for all your paper configurations.

  • Page 58: Pre-Printing Checklist

    Handling Media and Printouts Pre-Printing Checklist Whenever you print on a new media type, follow these guidelines to configure the media for printing: Check the media packaging for print requirements, such as heating • temperatures. Select a paper configuration number (1 to 30) for the media in the •...

  • Page 59: Adjusting The Paper Feeding Position

    Handling Media and Printouts Adjusting the Paper Feeding Position If you notice any overlap or white lines in your printed images, you should adjust the paper feeding position to correct it. You may need to adjust the feeding position differently for different types of media. Before adjusting the feeding position, make sure you select the following control panel settings for your media type: •...
  • Page 60 Handling Media and Printouts 7. Press u or d to select the distance you measured, then press the button. 8. Press u to return to the Paper Feed Adjust menu. 9. Press u or d to select PRINT SAMPLE PATTERN then press Menu 10.

  • Page 61: Aligning The Print Head

    If you haven’t already done so, it’s a good idea to run a nozzle check before Note: You can also align aligning the print head (see page 53). This ensures that the print head the print head using the EPSON LFP Remote alignment patterns print correctly. Panel utility. Select Media Adjustment, then select Also check that the head height adjustment lever is in the correct position.

  • Page 62: Cutting Off Prints

    Handling Media and Printouts 9. Examine the patterns and determine which number in each set has the smallest gaps in the lines. Press the u or d button to select the number for the first set, then press 10. Repeat step 9 for the rest of the pattern sets. 11.
  • Page 63 Handling Media and Printouts 5. Using a razor blade or other cutting tool, cut off your print by guiding WARNING: Do not place the tool along the cutting groove in the post heater as shown. your fingers in the path of the cutting tool to avoid injuring yourself.

  • Page 64: Removing Prints From The Auto Take-Up Reel

    Handling Media and Printouts Removing Prints From the Auto Take-Up Reel After cutting off your prints as described in the previous section, you can remove the roll media from the Auto Take-Up Reel. 1. Make sure the reel controller is set to 2.
  • Page 65 Handling Media and Printouts 7. Place the right end of the scroller bar (the end with the metal collar) down between the rollers in the right controller. Then place the other end between the white rollers on the left mounting bracket. Make sure the scroller bar rests between the rollers at each end.

  • Page 66: Replacing Roll Media

    Handling Media and Printouts Replacing Roll Media When you run out of media or need to change the type of media you are using, follow these steps: 1. Make sure the P Power light is not flashing, then release the paper lever. appears on the LCD display.
  • Page 67 Handling Media and Printouts 4. If necessary, release the left roll paper lever and remove the holder from the other end of the roll. 5. Place a new roll on the printer as necessary. See page 43 for instructions.
  • Page 68 Handling Media and Printouts...

  • Page 69: Maintaining The Printer

    The Epson Stylus Pro GS6000 requires regular maintenance to keep it Chapter 3: working at its best. Regular maintenance also reduces the amount of ink Maintaining the required for cleaning cycles and reduces printer “downtime”. Printer You need check the ink, printer, and waste ink status, and may need to...

  • Page 70: Checking The Ink Status

    Maintaining the Printer Checking the Ink Status Before you begin a large print job, you should check your ink levels. If a cartridge is low, it is best to replace it before starting a large print job. However, if ink is expended after printing for a few minutes, you can replace the necessary cartridges (“hot swap”...

  • Page 71: Printing Status Information

    Maintaining the Printer Print job history information • Total number of pages printed • Status of the EDM feature • You can print out a status sheet (described in the next section) or view the printer’s status on the LCD display (see page 71). Printing Status Information In addition to the information listed above, the status sheet lists the current printer and network settings.
  • Page 72 Maintaining the Printer 3. Do one of the following: To check the firmware version, press again. When done, • Menu press the l button. To check the number of pages that can be printed with each ink • cartridge, press d to highlight , then press PRINTABLE PAGES .

  • Page 73: Checking The Print Head Nozzles

    Maintaining the Printer Checking the Print Head Nozzles If your printed image shows a color shift or horizontal lines, you should check the print head to see if any nozzles are clogged or deflected. If necessary, you can run a cleaning cycle to clear the nozzles or set the printer to automatically clean the nozzles at regular intervals.

  • Page 74: Cleaning The Print Head

    Maintaining the Printer Cleaning the Print Head Note: It is best to clean If you notice gaps, lines, or color shifts in your printouts, or a nozzle check the print head if you have reveals clogged or deflected nozzles, you should clean the print head. You not used the printer for at can run print head cleaning cycles in four different levels: least one week to...

  • Page 75: Replacing Ink Cartridges

    If the highest level of cleaning cycle still does not unclog the nozzles, you can wash the ink system. See page 86 for instructions. Replacing Ink Cartridges Note: We recommend When you need to replace an ink cartridge, use the following Epson that you use genuine ® UltraChrome...
  • Page 76 Maintaining the Printer 1. Before replacing ink cartridges, make sure the printer is turned on. 2. Note the color of the cartridge that is low or expended so you know where to replace the cartridge. Caution: Leave the Cyan, Magenta, Yellow, Black Light Cyan, Light Magenta, Green, Orange expended cartridge in the printer until you are ready...
  • Page 77 Maintaining the Printer 5. Vigorously shake the new ink cartridge in its package for about five seconds, then remove it from its package. Note: If you can’t insert the cartridge smoothly, you may have the wrong cartridge. Check the package and product 6.

  • Page 78: Disposing Of Waste Ink

    (one bottle was included with your The waste ink from the printer, and you can order additional bottles from Epson; see page 10) printer is industrial waste. Proper waste ink disposal in A cloth for wiping the waste ink tank spigot •...

  • Page 79: Cleaning The Cleaning Wiper, Capping Assemblies, And Print Head Casings

    Maintaining the Printer 2. When all the waste ink has drained, close the valve on the spigot. 3. Wipe the mouth of the spigot on the waste ink tank with a cloth. 4. Dispose of the waste ink and the cloth in compliance with industrial waste disposal laws and local government ordinances as required in your area.
  • Page 80 Maintaining the Printer 1. Turn on the printer. 2. Press the button. Menu 3. Press the d button to highlight , then press MAINTENANCE Menu 4. Press d to highlight , then press CARRIAGE MAINTENANCE Menu 5. Press The print head moves to the left, the cleaning wiper moves forward, and appears on the LCD display.
  • Page 81 Maintaining the Printer 7. Put on a plastic glove, then use a cleaning swab to clean ink and dust from both sides of the cleaning wiper as shown. Wipe back and forth on the outside surface, and up and down on the inside surface. Also clean excess ink from the top of the capping assemblies and their rubber surrounds.
  • Page 82 10 ml line. the ink cleaner, read the Material Safety Data Sheet (MSDS) for your printer. You can download it from Epson’s support website at epson.com/support (U.S.) or epson.ca/support (Canada). Make sure your workspace is well ventilated and free of...
  • Page 83 Maintaining the Printer 14. Use a flashlight and the reflective base of the maintenance bay to check if there is any dust or ink on the casings surrounding the print heads. You can clean the areas on the underside of the print heads, shown in Caution: Do not touch gray below.

  • Page 84: Replacing The Flushing Pad

    Maintaining the Printer 16. If ink has hardened on the print head casings and cannot be removed with a dry cleaning swab, you need to clean them using the optional Print Head Cleaning Kit. Follow step 9 and step 10 to moisten the cleaning swab, then clean the print head casings again, as described in step 15.
  • Page 85 Maintaining the Printer Place your used gloves and flushing pad in the metal tray when you are finished to avoid getting ink on any of the printer parts; this may damage the plastic. 1. Turn on the printer. 2. Press the button.

  • Page 86: Washing The Ink System

    (MSDS) for your printer. You 11. Dispose of the used flushing pad and gloves in compliance with can download it from industrial waste disposal laws and local government ordinances as Epson’s support website at required in your area. epson.com/support (U.S.) or epson.ca/support (Canada).
  • Page 87 Empty 2 liter polypropylene or high-density polyethylene bottles with • caps to hold the drained waste ink (one bottle was included with your printer, and you can order additional bottles from Epson; see page 10) A cloth for wiping the waste ink tank spigot •...
  • Page 88 Maintaining the Printer...

  • Page 89: Cleaning, Storing, And Transporting The Printer

    The Epson Stylus Pro GS6000 requires periodic cleaning. You may also Chapter 4: need to prepare the printer for storage, moving, or transportation. Cleaning, Storing, and Cleaning the printer • Transporting Storing the printer • the Printer Moving or transporting the printer •...
  • Page 90 Cleaning, Storing, and Transporting the Printer 5. Remove any paper dust or dirt from the clear rubber pressure rollers Caution: Do not use tools with a soft brush. such as compressed air to clean away dust or dirt. It may blow debris into the printer.

  • Page 91: Storing The Printer

    Cleaning, Storing, and Transporting the Printer Storing the Printer If you will store the printer and not use it for a long time, follow these steps to prepare it for storage: 1. Make sure the printer has stopped printing or performing any maintenance procedures.

  • Page 92: Moving The Printer On The Stand

    Cleaning, Storing, and Transporting the Printer Moving the Printer on the Stand When you need to move the printer a short distance, such as within the same Caution: Do not remove building, you can roll the printer on its casters. the ink cartridges or leave the print head uncapped 1.

  • Page 93: Preparing The Printer For Shipment

    Cleaning, Storing, and Transporting the Printer Preparing the Printer for Shipment Before shipping the printer, you must carefully prepare it for shipment. How you do this depends on how long the printer will be idle: Less than 1 week • 1 or 2 weeks •...
  • Page 94 Cleaning, Storing, and Transporting the Printer 5. Reinstall the bolt and bracket securing the print head that you removed during setup. 6. Close any open covers on the printer and tape them shut. 7. Follow the steps on page 96 to remove the printer from the stand. When you set up the printer again, follow the steps in Chapter 1 to attach the printer to the stand, install the Auto Take-Up Reel, remove the print head bracket and bolt, and connect the power and interface cables.
  • Page 95 Cleaning, Storing, and Transporting the Printer 6. Carefully follow the instructions to drain and wash the ink system as they appear on the LCD display. Follow the instructions to the point where you remove the cleaning cartridges and drain the cleaning fluid. After draining the cleaning fluid, press the P Power button to turn off the printer.
  • Page 96 If the printer will be transported and idle for more than 2 weeks, follow the steps above to prepare it for transportation. However, when you set up the printer again, you may need to contact Epson (see page 11) for additional instructions on preparing the ink system for printing using a new set of cartridges.
  • Page 97 Cleaning, Storing, and Transporting the Printer 3. Have six people lift the printer off of the stand. If you like, you can lift the printer using two 1-inch × 84-inch steel pipes (available at hardware Caution: Do not lift the printer from beneath the stores).
  • Page 98 Cleaning, Storing, and Transporting the Printer...

  • Page 99: Solving Problems

    See page 71 for instructions. Review the FAQs at www.proimaging.epson.com for possible solutions. • If none of the suggested solutions in this chapter solve your problem, • contact Epson as described under “Where To Get Help” on page 11.

  • Page 100: Checking Error Messages And Lights

    Solving Problems Checking Error Messages and Lights The control panel includes various lights and an LCD display to indicate the status of the printer: Paper and ink Enter Paper feed Menu or Check lights button backward button cleaning button High Heat button and Power light...
  • Page 101 RESTART THE PRINTER INK CARTRIDGE A non-genuine ink cartridge is Press the r button to select NO and replace installed. the ink cartridge with a genuine Epson ink NON-GENUINE cartridge; see page 75. Otherwise, press l to CARTRIDGE MAY NOT select YES.
  • Page 102 COVER MAINT COVER OPEN CLOSE LEFT MAINT COVER MAINTENANCE A printer part may need to be Note the code number and contact Epson as REQUEST replaced soon. described on page 11. NO CARTRIDGE Ink cartridge(s) not installed. Install ink cartridge(s); see page 75.
  • Page 103 Unplug the printer and wait 30 seconds. the printer properly. Then plug it in securely and turn it back on. If the message remains, contact Epson as described on page 11. An error has occurred. Note the error number, then turn the printer off.

  • Page 104: Solving Operational Problems

    The voltage supplied by the electrical outlet matches the voltage on the • printer’s rating label. If not, turn off the power and unplug the power cord immediately. Contact Epson for assistance; see page 11 for details. Media is loaded correctly. •...

  • Page 105: Improving Print Quality

    Solving Problems Improving Print Quality Try the solutions in the following table if you need to improve print quality. Problem Solution ◗ Check the ink indicators and light to see if you are low on ink. Replace ink Your print is grainy, has misregistration or ghosting, cartridges if necessary, as described on page 75.

  • Page 106: Solving Media Problems

    Solving Problems Problem Solution ◗ Try adjusting your paper configuration settings. See page 56 for instructions. Your print appears blurry or smeared. ◗ Your media doesn’t meet the required specifications or wasn’t stored in a dry, humidity-free environment. Load new media. ◗...

  • Page 107: Clearing Media Jams

    Solving Problems Clearing Media Jams When media gets jammed in the printer, printing stops and you see a message on the LCD display. Follow these steps to clear a jam: PAPER JAM 1. Turn off the printer. 2. Open the front cover. 3.
  • Page 108 Solving Problems 5. Using a razor blade or other cutting tool, cut off the media by guiding WARNING: Do not place the tool along the cutting groove in the post heater as shown. your fingers in the path of the cutting tool to avoid injuring yourself.

  • Page 109: Printer Parts

    This Appendix identifies the printer parts (below), summarizes the functions Appendix A: of the control panel’s lights and buttons (see page 110), describes the Printer Parts messages and icons you may see on the LCD display (see page 113), and lists and Controls the available menu settings (see page 114) and Maintenance Mode settings Summary...

  • Page 110: Control Panel Buttons And Lights

    Printer Parts and Controls Summary Control Panel Buttons and Lights paper and ink Enter Paper feed Menu or Check lights button backward button cleaning button High Heat button and Power light button and light Low Heat button and light Pause/resume Heater Type Paper feed or delete button...

  • Page 111: Lights

    Printer Parts and Controls Summary Button Description Paper Feed forward Feeds the media forward Changes setting parameters within menu mode Paper Feed Feeds the media backward backward Changes setting parameters within menu mode Enter Executes setting changes within the menu system High Heat Increases the preset temperature of the currently selected heater type (selected with the...
  • Page 112 Printer Parts and Controls Summary Status of lights when the printer is in a High Heat Low Heat READY state: WARMING UP High Heat Low Heat light light Description All three heaters have reached their preset temperature Flashing At least one of the heaters is warming up to its preset temperature Flashing Flashing...

  • Page 113: Lcd Display Icons

    Printer Parts and Controls Summary LCD Display Icons Printer Selected status media type messages number Pre, platen, Ink status and post icons heater temperature icons Ink cartridge Platen gap Heater type slot numbers icon diagram The table below describes the icons that appear on the LCD display: Icon Description Ink icons...

  • Page 114: Menu Setting Summary

    Printer Parts and Controls Summary Menu Setting Summary Press the button to enter menu mode and select the settings Menu summarized here. Menu setting Description PRINTER SETUP menu SIDE MARGIN Selects the margins for the left and right sides. 0.20inch to 1.00inch (5mm to 25mm) PAPER SIZE CHECK Selects whether the printer checks to see if the width and top edge of the loaded media matches...
  • Page 115 Printer Parts and Controls Summary Menu setting Description PAPER ORIGIN SETUP Selects the beginning point (origin) for printing (horizontal) 0.00inch to 32.00inch (0mm to 800mm) AUTO TAKE-UP REEL Controls media feeding when using the Auto Take-Up Reel. ON prevents feeding the media backward from the Auto Take-Up Reel OFF to turn off this function if you remove the Auto Take-Up Reel...
  • Page 116 Printer Parts and Controls Summary Menu setting Description CLEANING (HEAVY) Starts the strongest print head cleaning cycle when a MEDIUM cleaning cycle does not unclog the print head fully (uses more ink than MEDIUM cleaning cycle); see page 74 for details. HEAD WASHING Starts the print head washing cycle using the cleaning cartridges;...

  • Page 117: Paper Setup Option Summary

    Printer Parts and Controls Summary Menu setting Description EDM STATUS Displays whether the EDM system is disabled or enabled, and the date and time the EDM status was last uploaded. See www.myepsonprinter.com for more information. NETWORK SETUP menu NETWORK SETUP Select to enable or disable network printing.
  • Page 118 Printer Parts and Controls Summary Option and parameters Description HEAD ALIGNMENT BI-D ALL Adjusts the alignment of the print head to help eliminate vertical misalignment. See page 61 for details. PRE HEATER Sets the temperature of the heater that heats the media before printing.
  • Page 119 Printer Parts and Controls Summary Option and parameters Description POST HEATER Sets the temperature of the heater that dries the printout. See the instructions that came with your 30°C to 50°C media to select the correct temperature for the (86 °F to 122 °F) post heater.

  • Page 120: Using Maintenance Mode

    Printer Parts and Controls Summary Option and parameters Description CARRIAGE MOVEMENT DATA WIDTH Sets the print head to move only to the width of the print data to improve print speed. PRINTER FULL WIDTH Sets the print head to move the maximum width at all times to improve print consistency for certain types of images.

  • Page 121: Environmental

    40 to 60% RH 20 to 80% RH that you use genuine (without (stored in shipping Print quality guarantee: Epson cartridges and do condensation) container) 40 to 60% not refill them. The use of other products may affect your print quality and...

  • Page 122: Dimensions And Weight

    Specifications Dimensions and Weight Specification Description Height 49.9 inches (1267 mm) Width 106.2 inches (2698 mm) Depth 37.1 inches (943 mm) 41.1 inches (1045 mm) with Auto Take-Up Reel Weight 331 lb (150 kg) printer (without ink cartridges) 75 lb (34 kg) stand 42 lb (19 kg) Auto Take-Up Reel Printer Interfaces USB (1.1 and 2.0 compatible)

  • Page 123: Ink Cartridges

    Specifications Ink Cartridges Colors Cyan, Magenta, Yellow, Black, Light Cyan, Light Magenta, Green, Orange Cartridge life See production date on package, if unopened Within 6 months after opening package Temperature (storage) Uninstalled: –4 to 104 °F (–20 to 40 °C) 1 month at 104 °F (40 °C) Installed: 14 to 104 °F (–10 to 40 °C)
  • Page 124 Specifications...

  • Page 125: Index

    Cleaning Preferred Limited Warranty Plan, cleaning wiper and print head casing, 79 to 84 Epson NetConfig, 39 to 40 print head nozzles, 74 to 75 Error alert lamp, 110 to 111 printer, 89 to 90 Error messages, 100 to 103...
  • Page 126 Maintenance Mode, 120 of print head, 54 to 55 Manuals, how to use, 9 of printer, 122 Media Help, Epson, 11 configuration settings, 56 to 58 Humidity requirements, 121 cutting off, 62 to 63 feeding position, 59 to 60 jams, 107 to 108...
  • Page 127 Index Menus Print head (continued) Maintenance, 74, 80, 85, 115 cleaning, nozzles, 74 to 75 Network Setup, 117 locking, 94, 95 Paper Setup, 56 to 58, 117 to 120 unlocking, 29 Printer Setup, 114 to 115 Print Head Cleaning Kit Printer Status, 38, 71 to 72, 116 ordering, 10 setting summary, 114 to 117...
  • Page 128 Index Problems (continued) Storing printer, 91 diagnosing, 99 Support, Epson, 11 media, 106 to 108 System misalignment, 105 connecting to, 37 nothing prints, 104 requirements, 11 operational, 104 print quality, 105 to 106 printing stops, 104 Take-Up Reel, Auto solving, 99 to 108...

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