Epson WorkForce Pro WF-4830 Series User Manual
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Epson WorkForce Pro WF-4830 Series User Manual

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Table of Contents

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User's Guide
Printing
Copying
Scanning
Faxing
Maintaining the Printer
Solving Problems
NPD6430-01 EN

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Table of Contents
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Summary of Contents for Epson WorkForce Pro WF-4830 Series

  • Page 1 User's Guide Printing Copying Scanning Faxing Maintaining the Printer Solving Problems NPD6430-01 EN...

  • Page 2: Table Of Contents

    Control Panel......21 Registering to Epson Connect Service from Home Screen Configuration....21 the Control Panel.
  • Page 3 Copying ID card......84 Feature: Sending Faxes....105 Feature: Receiving Faxes.
  • Page 4 Installing or Uninstalling Applications Separately. 137 Changing the Connection Method to the Computer......235 Installing the Applications Separately.
  • Page 5 Technical Support Web Site....381 Contacting Epson Support....381...
  • Page 6 Guide to This Manual Introduction to the Manuals......... . . 7 Searching for Information.

  • Page 7: Guide To This Manual

    Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. ❏ Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.

  • Page 8: Printing Only The Pages You Need

    Guide to This Manual > > About This Manual Marks and Symbols ❏ Mac OS: Hold down the command key, and then press ←. Printing Only the Pages You Need You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you want to print in Pages in Pages to Print.

  • Page 9: Notes On Screenshots And Illustrations

    Guide to This Manual > > About This Manual Operating System References Related Information & Links to related sections. Notes on Screenshots and Illustrations ❏ Screenshots of the printer driver are from Windows 10 or macOS High Sierra. The content displayed on the screens varies depending on the model and situation.

  • Page 10: Trademarks

    EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ❏ Epson Scan 2 software is based in part on the work of the Independent JPEG Group. ❏ libtiff Copyright © 1988-1997 Sam Leffler Copyright ©...
  • Page 11 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)

  • Page 12: Important Instructions

    Important Instructions Safety Instructions..........13 Printer Advisories and Warnings.

  • Page 13: Safety Instructions

    ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

  • Page 14: Printer Advisories And Warnings

    Important Instructions > > Printer Advisories and Warnings Advisories and Warnings for Using the Printer Printer Advisories and Warnings Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference. Advisories and Warnings for Setting Up the Printer ❏...

  • Page 15: Advisories And Warnings For Using The Touchscreen

    Important Instructions > Protecting Your Personal Information ❏ Always turn the printer off using the button. Do not unplug the printer or turn off the power at the outlet until the light stops flashing. ❏ If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical outlet.

  • Page 16: Part Names And Functions

    Part Names and Functions Front............17 Inside.

  • Page 17: Front

    Part Names and Functions > Front Front ADF (Automatic Document Feeder) cover Open when removing jammed originals in the ADF. ADF input tray Feeds originals automatically. ADF edge guide Feeds originals straight into the printer. Slide to the edge of the originals.

  • Page 18: Inside

    Part Names and Functions > Inside Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper. Paper cassette Loads paper. Document cover Blocks external light while scanning. Scanner glass Place the originals. You can place the originals that are not fed from the ADF such as envelopes or thick books.

  • Page 19: Rear

    Part Names and Functions > Rear Scanner unit Scans placed originals. Open when replacing ink cartridges or removing jammed paper inside the printer. Ink cartridge holder Install the ink cartridges. Ink is ejected from the print head nozzles underneath. Rear Maintenance box cover Remove when replacing the maintenance box.

  • Page 20: Guide To The Control Panel

    Guide to the Control Panel Control Panel........... . . 21 Home Screen Configuration.

  • Page 21: Control Panel

    Guide to the Control Panel > Home Screen Configuration Control Panel Turns the printer on or off. Unplug the power cord when the power light is off. Turns on when received documents that have not yet been read, printed, or saved, are stored in the printer's memory.

  • Page 22: Guide To The Network Icon

    Guide to the Control Panel > > Home Screen Configuration Guide to the Network Icon Displays the Supply Status screen. You can check the approximate ink levels and the approximate service life of the maintenance box. Displays the network connection status. See the following for more details. “Guide to the Network Icon”...

  • Page 23: Menu Screen Configuration

    Guide to the Control Panel > Menu Screen Configuration The printer is not connected to a wireless (Wi-Fi) network. The printer is searching for SSID, unset IP address, or having a problem with a wireless (Wi-Fi) network. The printer is connected to a wireless (Wi-Fi) network. The number of bars indicates the signal strength of the connection.

  • Page 24: Entering Characters

    Guide to the Control Panel > Entering Characters Starts operations using the current settings. Items vary depending on the menu. Presets Displays the preset list. You can register current setting as a preset, or load registered presets. Copies Displays the on-screen keypad allowing you to enter the number of copies. Preview Displays a preview of the image before printing, copying, scanning, or sending faxes.

  • Page 25: Viewing Animations

    Guide to the Control Panel > Viewing Animations Viewing Animations You can view animations of operating instructions such as loading paper or removing jammed paper on the LCD screen. ❏ Select : Displays the help screen. Select How To and select the items that you want to view. ❏...

  • Page 26: Loading Paper

    Loading Paper Paper Handling Precautions......... . 27 Paper Size and Type Settings.

  • Page 27: Paper Handling Precautions

    Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

  • Page 28: Paper Size And Type Settings

    Media Name Media Type Control Panel Printer Driver Epson Business Paper Plain paper Plain paper Epson Bright White Ink Jet Paper Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy Epson Premium Glossy Photo Paper Prem. Glossy Epson Premium Glossy Epson Premium Semigloss Photo Prem.

  • Page 29: Loading Paper

    Epson Matte Epson Matte Paper-Heavyweight Matte Epson Matte Epson Photo Quality Ink Jet Paper Photo Quality Ink Jet Epson Photo Quality Ink Jet Loading Paper You can load paper or envelopes by referring to the animations displayed on the printer's LCD screen.

  • Page 30: Loading Long Papers

    Loading Paper > > Loading Paper Loading Long Papers ❏ Automatic 2-sided printing is not available for pre-punched paper. ❏ Select Letterhead or Preprinted as the paper type setting. Loading Long Papers Select User-Defined as the paper size setting. ❏ Make sure the end of the paper is cut perpendicularly. A diagonal cut may cause paper feed problems. ❏...

  • Page 31: Placing Originals

    Placing Originals Placing Originals..........32 Originals that are not Supported by the ADF.

  • Page 32: Placing Originals

    Placing Originals > Placing Originals Placing Originals Place originals on the scanner glass or the ADF. You can place multiple originals in the ADF. If auto duplex scanning is available, you can scan both sides of the originals at the same time. See the link below for the specifications of the ADF. “ADF Specifications”...

  • Page 33: Originals That Are Not Supported By The Adf

    Placing Originals > Originals that are not Supported by the ADF When using the ADF Important: ❏ Do not load originals above the line just under the triangle symbol inside the ADF edge guide. ❏ Do not add originals while scanning. Related Information “Originals that are not Supported by the ADF”...

  • Page 34: Inserting And Removing A Memory Device

    Inserting and Removing a Memory Device Inserting and Removing an External USB Device......35 Sharing Data on a Memory Device.

  • Page 35: Inserting And Removing An External Usb Device

    Inserting and Removing a Memory Device > Sharing Data on a Memory Device Inserting and Removing an External USB Device You can insert an external USB device into the external interface USB port by referring to the animations displayed on the printer's LCD screen. Select , and then select How To >...
  • Page 36 Inserting and Removing a Memory Device > Sharing Data on a Memory Device Mac OS Select a corresponding device icon. The data on the external storage device is displayed. Note: ❏ To remove a memory device, drag and drop the device icon to the trash icon. Otherwise, data on the shared drive may not be displayed correctly when another memory device is inserted.

  • Page 37: Printing

    Printing Printing Documents..........38 Printing on Envelopes.

  • Page 38: Printing Documents

    Printing > > Printing Documents Printing from a Computer - Windows Printing Documents Printing from a Computer - Windows Printing Using Easy Settings Note: Operations may differ depending on the application. See the application's help for details. 1. Load paper in the printer. “Loading Paper”...
  • Page 39 Printing > > Printing Documents Printing from a Computer - Windows 6. Change the settings as necessary. See the menu options for the printer driver for details. Note: ❏ You can also see the online help for explanations of the setting items. Right-clicking an item displays Help. ❏...
  • Page 40 Printing > > Printing Documents Printing from a Computer - Windows Borderless: Enlarges the print data slightly more than the paper size so that no margins are printed around the edges of the paper. Click Settings to select the amount of enlargement. Orientation: Select the orientation you want to use to print.
  • Page 41 Printing > > Printing Documents Printing from a Computer - Windows Job Arranger Lite: Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job. Show Settings/Hide Settings: Displays a list of items currently set on the Main and More Options tabs. You can show or hide the current setting list screen.
  • Page 42 Printing > > Printing Documents Printing from a Computer - Windows Custom: Allows you to perform manual color correction. Clicking Advanced opens the Color Correction screen where you can select a detailed method of color correction. Allows you to set the method for Color Universal Print and emphasize text and thin lines when you click Image Options.
  • Page 43 Opens the Job Arranger Lite window. Here you can open and edit previously saved data. EPSON Status Monitor 3: Opens the EPSON Status Monitor 3 window. Here you can confirm the status of the printer and the consumables. Monitoring Preferences: Allows you to make settings for items on the EPSON Status Monitor 3 window.
  • Page 44 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
  • Page 45 Printing > > Printing Documents Printing from a Computer - Windows 1. On the printer driver's Main tab, select the method of 2-Sided Printing. 2. Click Settings, make the appropriate settings, and then click OK. 3. Click Print Density, make the appropriate settings, and then click OK. When setting Print Density, you can adjust print density according to the document type.
  • Page 46 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
  • Page 47 Printing > > Printing Documents Printing from a Computer - Windows Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper. Note: This feature is not available with borderless printing. 1. On the printer driver's Main tab, select 2-Up, 4-Up, 6-Up, 8-Up, 9-Up, or 16-Up as the Multi-Page setting. 2.
  • Page 48 Printing > > Printing Documents Printing from a Computer - Windows Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting. Note: This feature is not available with borderless printing. 1.
  • Page 49 Printing > > Printing Documents Printing from a Computer - Windows Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. Note: This feature is not available with borderless printing. 1.
  • Page 50 Printing > > Printing Documents Printing from a Computer - Windows Printing One Image on Multiple Sheets for Enlargement (Creating a Poster) This feature allows you to print one image on multiple sheets of paper. You can create a larger poster by taping them together.
  • Page 51 Printing > > Printing Documents Printing from a Computer - Windows Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is selected in Print Cutting Guides. 1.
  • Page 52 Printing > > Printing Documents Printing from a Computer - Windows 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back. 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks).
  • Page 53 Printing > > Printing Documents Printing from a Computer - Windows 4. Tape the sheets together from the back. 5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together. 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks.
  • Page 54 Printing > > Printing Documents Printing from a Computer - Windows 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 55 Printing > > Printing Documents Printing from a Computer - Windows 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
  • Page 56 Printing > > Printing Documents Printing from a Computer - Windows 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. 1.
  • Page 57 Printing > > Printing Documents Printing from a Computer - Windows 2. Settings, and then select the items you want to print. Note: ❏ To specify the first page number, select Page Number from the position you want to print in the header or footer, and then select the number in Starting number.
  • Page 58 Printing > > Printing Documents Printing from a Computer - Windows 4. Click Print. Related Information “Loading Paper” on page 29 & “Printing Using Easy Settings” on page 62 & Printing Multiple Files Together Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job.
  • Page 59 Printing > > Printing Documents Printing from a Computer - Windows Printing Using the Color Universal Print Feature You can enhance the visibility of texts and images in printouts. Color Universal Print is only available when the following settings are selected. ❏...
  • Page 60 Printing > > Printing Documents Printing from a Computer - Windows Adjusting the Print Color You can adjust the colors used in the print job. These adjustments are not applied to the original data. PhotoEnhance produces sharper images and more vivid colors by automatically adjusting the contrast, saturation, and brightness of the original image data.
  • Page 61 You can print a bar code clearly and make it easy to scan. Only enable this feature if the bar code you printed cannot be scanned. You can use this feature under the following conditions. ❏ Paper Type: Plain paper, Letterhead, Recycled, Color, Preprinted, High Quality Plain Paper, Thick paper, Epson Photo Quality Ink Jet, Epson Matte, or Envelope ❏ Quality: Standard 1.

  • Page 62: Printing From A Computer - Mac Os

    Printing > > Printing Documents Printing from a Computer - Mac OS Printing from a Computer - Mac OS Printing Using Easy Settings Note: Operations and screens differ depending on the application. See the application's help for details. 1. Load paper in the printer . “Loading Paper”...
  • Page 63 Sierra (10.12), OS X El Capitan (10.11), OS X Yosemite (10.10), OS X Mavericks (10.9), OS X Mountain Lion (10.8), the Epson printer driver has not been installed correctly. Enable it from the following menu. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the printer, and then add the printer again.
  • Page 64 Inverts an image to print as it would appear in a mirror. Menu Options for Color Matching ColorSync/EPSON Color Controls: Select the method for color adjustment. These options adjusts colors between the printer and the computer display to minimize the difference in color.
  • Page 65 Printing > > Printing Documents Printing from a Computer - Mac OS Scale to fit paper size: Prints to fit to the paper size you loaded. ❏ Destination Paper Size: Select the paper size to print on. ❏ Scale down only: Select this when you want to reduce the size only if the print data is too large for the paper size loaded in the printer.
  • Page 66 Printing > > Printing Documents Printing from a Computer - Mac OS PhotoEnhance: Produces sharper images and more vivid colors by automatically adjusting the contrast, saturation, and brightness of the original image data. Off (No Color Adjustment): Print without enhancing or adjusting the color in any way. Menu Options for Two-sided Printing Settings Two-sided Printing: Prints on both sides of the paper.
  • Page 67 Printing > > Printing Documents Printing from a Computer - Mac OS Printing on 2-Sides You can print on both sides of the paper. Note: ❏ This feature is not available with borderless printing. ❏ If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur. “Paper for 2-Sided Printing”...
  • Page 68 Printing > > Printing Documents Printing from a Computer - Mac OS Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper. 1. Select Layout from the pop-up menu. 2. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border. “Menu Options for Layout”...
  • Page 69 Printing > > Printing Documents Printing from a Computer - Mac OS 1. Select the size of the paper you set in the application as the Paper Size setting. 2. Select Paper Handling from the pop-up menu. 3. Select Scale to fit paper size. 4.

  • Page 70: Printing Documents From Smart Devices (Ios)

    If the color is changed or becomes unnatural, print in a mode other than PhotoEnhance. 1. Select Color Matching from the pop-up menu, and then select EPSON Color Controls. 2. Select Color Options from the pop-up menu, and then select one of the available options.
  • Page 71 1. Set up your printer for wireless printing. 2. If Epson Smart Panel is not installed, install it. “Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 268 3. Connect your smart device to the wireless router.

  • Page 72: Printing Documents From Smart Devices (Android)

    You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.

  • Page 73: Printing On Envelopes

    2. Load paper in the printer. 3. Set up your printer for wireless printing. See the link below. http://epson.sn 4. Connect your Android device to the same wireless network that your printer is using. 5. Print from your device to your printer.

  • Page 74: Printing On Envelopes From A Computer (Mac Os)

    Printing > > Printing Photos Printing JPEG Files from a Memory Device 6. Click Print. Printing on Envelopes from a Computer (Mac OS) 1. Load envelopes in the printer. “Loading Paper” on page 29 2. Open the file you want to print. 3.

  • Page 75: Printing Tiff Files From A Memory Device

    Printing > > Printing Photos Printing TIFF Files from a Memory Device Basic Settings: ❏ Paper Setting Specify the paper source settings which you want to print on. ❏ Color Mode Select a color setting whether you normally print in B&W or Color. Advanced: ❏...

  • Page 76: Printing Web Pages

    Select the format of the date the photo was taken or saved. The date is not printed for some layouts. Printing Web Pages Printing Web Pages from a Computer Epson Photo+ allows you to display web pages, crop the specified area, and then edit and print them. See the application’s help for details. Printing Web Pages from Smart Devices Note: Operations may differ depending on the device.

  • Page 77: Printing Using A Cloud Service

    Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson Connect.

  • Page 78: Registering To Epson Connect Service From The Control Panel

    Follow the steps below to register the printer. 1. Select Settings on the control panel. 2. Select General Settings > Web Service Settings > Epson Connect Services > Unregister to print the registration sheet. 3. Follow the instructions on the registration sheet to register the printer.

  • Page 79: Copying

    Copying Available Copying Methods......... . . 80 Basic Menu Options for Copying.

  • Page 80: Available Copying Methods

    Copying > > Available Copying Methods Copying Originals Available Copying Methods Place the originals on the scanner glass or the ADF, and then select the Copy menu on the home screen. Copying Originals You can copy the originals of fixed size or custom size by color or monochrome. 1.

  • Page 81: Copying On 2-Sides

    Copying > > Available Copying Methods Copying by Enlarging or Reducing Copying on 2-Sides Copy multiple originals on both sides of the paper. 1. Place all originals face up in the ADF. Important: If you want to copy originals that are not supported by the ADF, use the scanner glass. “Originals that are not Supported by the ADF”...

  • Page 82: Copying Multiple Originals Onto One Sheet

    Copying > > Available Copying Methods Copying Multiple Originals onto One Sheet 4. Specify the amount of enlargement or reduction. 5. Tap Copying Multiple Originals onto One Sheet You can copy the multiple originals onto a single sheet. 1. Place all originals face up in the ADF. Place them in the direction shown in the illustration.

  • Page 83: Copying In Page Order

    Copying > > Available Copying Methods Copying Originals Using Good Quality Copying in Page Order When making multiple copies of a multi-page document, you can discharge one copy at a time in page order. 1. Place the originals. “Placing Originals” on page 32 2.

  • Page 84: Copying Id Card

    Copying > Basic Menu Options for Copying Copying ID card Scans both sides of an ID card and copies onto one side of a paper. 1. Place the originals. “Placing Originals” on page 32 2. Select Copy on the home screen. 3.

  • Page 85: Original Type

    Copying > Basic Menu Options for Copying ❏ Auto Detects the scan area and automatically enlarges or reduces the original to fit to the paper size you selected. When there are white margins around the original, the white margins from the corner mark ( ) of the scanner glass are detected as the scan area, but the margins at the opposite side may be cropped.

  • Page 86: Advanced Menu Options For Copying

    Copying > Advanced Menu Options for Copying Advanced Menu Options for Copying Note: The items may not be available depending on other settings you made. Multi-Page: Select the copy layout. ❏ Single Page Copies a single-sided original onto a single sheet. ❏...

  • Page 87: Binding Margin

    Copying > Advanced Menu Options for Copying ❏ Saturation Adjust the vividness of the colors. ❏ Red Balance, Green Balance, Blue Balance Adjust the density for each color. ❏ Sharpness Adjust the outline of the image. ❏ Hue Regulation Adjust the color tone of the skin. Tap + to make it cold (increase green) and tap - to make it warm (increase red).

  • Page 88: Scanning

    Scanning Available Scanning Methods......... . 89 Scanning Originals to a Network Folder.

  • Page 89: Available Scanning Methods

    Scanning Directly from Smart Devices You can save scanned images directly to a smart device such as a smart phone or tablet by using the Epson Smart Panel application on the smart device. “Scanning Originals to a Smart Device” on page 102 Scanning Originals to a Network Folder Check the following before scanning.

  • Page 90: Destination Menu Options For Scanning To A Folder

    Scanning > > Scanning Originals to a Network Folder Destination Menu Options for Scanning to a Folder Note: Make sure the printer's Date/Time and Time Difference settings are correct. Access the menus from Settings > General Settings > Basic Settings > Date/Time Settings. 1.

  • Page 91: Scan Menu Options For Scanning To A Folder

    Scanning > > Scanning Originals to a Network Folder Scan Menu Options for Scanning to a Folder You can search for a contact from the contacts list. Enter the search keyword into the box at the top of the screen. Scan Menu Options for Scanning to a Folder Note: The items may not be available depending on other settings you made.

  • Page 92: Scanning Originals To An Email

    Scanning > Scanning Originals to an Email Density: Select the contrast of the scanned image. Remove Shadow: Remove the shadows of the original that appear in the scanned image. ❏ Frame: Remove the shadows at the edge of the original. ❏...

  • Page 93: Recipient Menu Options For Scanning To An Email

    Scanning > > Scanning Originals to an Email Scan Menu Options for Scanning to an Email Note: ❏ The number of recipients you selected is displayed on the right of the screen. You can send emails to up to 10 addresses and groups.
  • Page 94 Scanning > > Scanning Originals to an Email Scan Menu Options for Scanning to an Email ❏ PDF Settings: When you have selected PDF as the save format setting, use these settings to protect PDF files. To create a PDF file that requires a password when opening, set Document Open Password. To create a PDF file that requires a password when printing or editing, set Permissions Password.

  • Page 95: Scanning Originals To A Computer

    ❏ Epson Scan 2 (application required to use the scanner feature) See the following to check for installed applications. Windows 10: Click the start button, and then check the Epson Software folder > Epson ScanSmart, and the EPSON folder > Epson Scan 2.

  • Page 96: Scanning Originals To A Memory Device

    ❏ 2-Sided (only for WF-4830 Series / WF-C4810 Series): Scan both sides of the original. 5. Tap When using Windows 7 or later, or OS X El Capitan or later: Epson ScanSmart automatically starts on your computer, and scanning starts.

  • Page 97: Advanced Menu Options For Scanning To A Memory Device

    Scanning > > Scanning Originals to a Memory Device Advanced Menu Options for Scanning to a Memory Device File Format: Select the format in which to save the scanned image. When you select PDF, PDF/A, or TIFF as the file format, select whether to save all originals as one file (multi-page) or save each original separately (single page).

  • Page 98: Scanning Originals To The Cloud

    Add the date to the file name. ❏ Add Time: Add the time to the file name. Scanning Originals to the Cloud Before using this feature, make settings using Epson Connect. See the following Epson Connect portal website for details. https://www.epsonconnect.com/ http://www.epsonconnect.eu (Europe only) 1.

  • Page 99: Basic Menu Options For Scanning To The Cloud

    Scanning > > Scanning Originals to the Cloud Basic Menu Options for Scanning to the Cloud 3. Select on the top of the screen, and then select a destination. 4. Make the scan settings. “Basic Menu Options for Scanning to the Cloud” on page 99 “Advanced Menu Options for Scanning to the Cloud”...

  • Page 100: Advanced Menu Options For Scanning To The Cloud

    Scanning > Scanning Using WSD Advanced Menu Options for Scanning to the Cloud Note: The items may not be available depending on other settings you made. Original Type: Note: This feature is available on the Advanced tab for the WF-4830 Series / WF-C4810 Series. Select the type of your original.

  • Page 101: Setting Up A Wsd Port

    Note: The printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the network screen. You can check the printer's name set on the network from the printer's control panel or by printing a...

  • Page 102: Scanning Originals To A Smart Device

    Scanning Originals to a Smart Device Note: ❏ Before scanning, install Epson Smart Panel on your smart device. ❏ Epson Smart Panel screens are subject to change without notice. ❏ Epson Smart Panel contents may vary depending on the product.
  • Page 103 Scanning > Scanning Originals to a Smart Device 4. Follow the on-screen instructions to scan and save the images.

  • Page 104: Faxing

    Faxing Before Using Fax Features......... . . 105 Overview of this Printer's Fax Features.

  • Page 105: Before Using Fax Features

    Faxing > > Overview of this Printer's Fax Features Feature: Sending Faxes Before Using Fax Features Check the following before you start using the fax features. ❏ The printer and the phone line, and (if it is being used) the phone machine are connected correctly ❏...

  • Page 106: Feature: Receiving Faxes

    Faxing > > Overview of this Printer's Fax Features Feature: PC-FAX Send/Receive (Windows/Mac OS) Using Fax Send Settings when Sending a Fax You can use Fax Send Settings such as Direct Send (to send a large document stably) or Send Fax Later (to send a fax at a time you specified).

  • Page 107: Features: Various Fax Reports

    Faxing > > Overview of this Printer's Fax Features Features: Other Useful Features “Software for Faxing” on page 269 “Sending a Fax from a Computer” on page 120 PC-FAX Receive You can receive faxes on a computer. “Making Settings to Send and Receive Faxes on a Computer” on page 355 “Software for Faxing”...

  • Page 108: Sending Faxes Using The Printer

    Faxing > > Sending Faxes Using the Printer Selecting Recipients “Receiving Faxes by Making a Phone Call” on page 114 “Polling Receive:” on page 118 Sending Faxes Using the Printer You can send faxes by entering fax numbers for recipients on the printer's control panel. Note: When sending a fax in monochrome, you can preview the scanned image on the LCD screen before sending.

  • Page 109: Various Ways Of Sending Faxes

    Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes Selecting recipients from the contacts list Select Contacts and select recipients you want to send. If the recipient you want to send to has not been registered in Contacts yet, tap to register it.
  • Page 110 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes 6. Select Start Sending. Otherwise, select Cancel Note: The image quality of a sent fax may be different from what you previewed depending on the capability of the recipient machine.
  • Page 111 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes 4. When you hear a fax tone, tap , and then hang up the handset. Note: When a number is dialed using the connected telephone, it takes longer to send a fax because the printer performs scanning and sending simultaneously.

  • Page 112: Receiving Faxes On The Printer

    Faxing > > Receiving Faxes on the Printer Receiving Incoming Faxes 1. Place the first batch of originals at the same size. 2. Select Fax on the home screen. 3. Specify the recipient. 4. Select the Fax Settings tab, and then tap Continuous Scan(ADF) to set this to On. You can also make settings such as the resolution and the sending method as necessary.
  • Page 113 Faxing > > Receiving Faxes on the Printer Receiving Incoming Faxes Receiving Faxes When the telephone rings, you can answer the ringing manually by picking up the handset. ❏ When you hear a fax signal (baud): Select Fax on the printer's home screen, select Send/Receive > Receive, and then tap .

  • Page 114: Receiving Faxes By Making A Phone Call

    Faxing > > Receiving Faxes on the Printer Receiving Faxes by Making a Phone Call Note: Set the number of rings to answer for the answering machine to a lower number than the number set in Rings to Answer. Otherwise, the answering machine cannot receive voice calls to record voice messages. For details on setting up the answering machine, see the manual supplied with the answering machine.

  • Page 115: Viewing Received Faxes Saved In The Printer On The Lcd Screen

    Faxing > > Receiving Faxes on the Printer Viewing Received Faxes Saved in the Printer on the LCD Screen 5. Tap Viewing Received Faxes Saved in the Printer on the LCD Screen If you set up to save received faxes in the printer, you can view the contents and print as necessary. “Making Settings to Save Received Faxes to the Inbox”...

  • Page 116: Menu Options For Faxing

    Faxing > > Menu Options for Faxing Fax Settings Menu Options for Faxing Recipient Select the menus on the control panel as described below. Fax > Recipient Keypad: Manually enter a fax number. Contacts: Select a recipient from the contacts list. You can also add or edit a contact. Recent: Select a recipient from the sent fax history.
  • Page 117 Faxing > > Menu Options for Faxing Fax Settings Sharpness: Enhances or defocuses the outline of the image. + enhances the sharpness, and - defocuses the sharpness. ADF 2-Sided: Scans both sides of originals placed in the ADF and sends a monochrome fax. This feature is available for the WF-4830 Series / WF-C4810 Series only.

  • Page 118: More

    Faxing > > Menu Options for Faxing More ❏ Additional Information Select the information you want to add. You can select one from Your Phone Number and Destination List. Transmission Report: Prints a transmission report after you send the fax. Print on Error prints a report only when an error occurs.

  • Page 119: Menu Options For Inbox

    Faxing > Menu Options for Inbox Inbox: Accesses (Inbox) on the home screen. Reprint received fax: Reprints the received faxes in the printer. Fax Settings: Accesses Settings > General Settings > Fax Settings. Access the setting menu as an administrator. Related Information “Receiving Faxes by Polling (Polling Receive)”...

  • Page 120: Using Other Faxing Features

    “Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 269 “Application for Sending Faxes (PC-FAX Driver)” on page 270 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).

  • Page 121: Sending Documents Created Using An Application (Windows)

    Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Windows) Sending Documents Created Using an Application (Windows) By selecting a printer fax from the Print menu of an application like Microsoft Word or Excel, you can directly transmit data such as documents, drawings, and tables you have created, with a cover sheet.
  • Page 122 Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Windows) ❏ Selecting a recipient (name, fax number and so on) from the contacts on the printer: If the recipient is saved in the contacts on the printer, do the steps below. Click the Contacts on Printer tab.

  • Page 123: Sending Documents Created Using An Application (Mac Os)

    Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Mac OS) ❏ When you have selected Attach a cover sheet checkbox, specify the content of the cover sheet in the Cover Sheet Settings window. Select a cover sheet from samples in the Cover Sheet list.
  • Page 124 Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Mac OS) 4. Make settings for each item. ❏ Specify 1 in Number of copies. Even if you specify 2 or more, only 1 copy is sent. ❏...

  • Page 125: Receiving Faxes On A Computer

    “Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 269 “Application for Sending Faxes (PC-FAX Driver)” on page 270 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).

  • Page 126: Checking For New Faxes (Mac Os)

    Faxing > > Receiving Faxes on a Computer Checking for New Faxes (Mac OS) 1. Check the icon. ❏ : Standing by. ❏ : Checking for new faxes. ❏ : Importing new faxes is complete. 2. Right-click the icon, and then click View Receiving Fax Record. The Receiving Fax Record screen is displayed.

  • Page 127: Canceling The Feature That Saves Incoming Faxes To The Computer

    Faxing > > Receiving Faxes on a Computer Canceling the Feature that Saves Incoming Faxes to the Computer ❏ Open the Fax Receive Monitor and click Check new faxes now. ❏ Notification that new faxes have been received Select the Notify me of new faxes via a dock icon in the Fax Receive Monitor > Preferences in the FAX Utility, the fax receive monitor icon on the Dock jumps to notify you that new faxes have arrived.

  • Page 128: Maintaining The Printer

    Maintaining the Printer Checking the Status of Consumables........129 Improving Print, Copy, Scan, and Fax Quality.

  • Page 129: Checking The Status Of Consumables

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Adjusting the Print Quality Checking the Status of Consumables You can check the approximate ink levels and the approximate service life of the maintenance box from the printer's control panel. Select on the home screen.

  • Page 130: Checking And Cleaning The Print Head

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Checking and Cleaning the Print Head 5. Follow the on-screen instructions to print the patterns for print head alignment, and then align the print head. ❏ This pattern allows you to perform alignment if your printouts look blurry. Find and select the number for the most solid pattern.
  • Page 131 We recommend turning off the printer by using the button. If print quality has still not improved, contact Epson support. ❏ To prevent the print head from drying out, do not unplug the printer while the power is on.

  • Page 132: Preventing Nozzle Clogging

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Paper Path for Ink Smears Preventing nozzle clogging Always use the power button when turning the printer on and off. Check that the power light is off before you disconnect the power cord. The ink itself can dry out if it is not covered.

  • Page 133: Cleaning The Scanner Glass

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF Cleaning the Scanner Glass When the copies or scanned images are smeared, clean the scanner glass. Caution: Be careful not to trap your hand or fingers when opening or closing the document cover. Otherwise you may be injured.
  • Page 134 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 1. Open the ADF cover. 2. Use a soft, moist cloth to clean the roller and the interior of the ADF. Important: ❏ Using a dry cloth may damage the surface of the roller. ❏...
  • Page 135 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 3. Close the ADF cover, and then open the document cover. 4. Clean the part that is shown in the illustration. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.

  • Page 136: Cleaning The Printer

    Maintaining the Printer > > Saving Power Saving Power (Control Panel) Cleaning the Printer If the printer’s outer case is dirty or dusty, turn off the printer and clean it with a soft, clean, and moist cloth. If you cannot remove the dirt, try cleaning with a soft, clean, and moist cloth moistened with a mild detergent. Important: ❏...

  • Page 137: Installing Or Uninstalling Applications Separately

    1. Make sure the printer and the computer are available for communication, and the printer is connected to the Internet. 2. Start EPSON Software Updater. The screenshot is an example on Windows. 3. For Windows, select your printer, and then click to check for the latest available applications.
  • Page 138 Right-click on the Printers folder, and then click Run as administrator > Server Properties. ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 From the File menu, select Server Properties. Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer.

  • Page 139: Adding The Printer (For Mac Os Only)

    & Checking if a genuine Epson printer driver is installed - Mac OS You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
  • Page 140 If the User Account Control window is displayed, click Continue. 7. Follow the on-screen instructions. Uninstalling Applications - Mac OS 1. Download the Uninstaller using EPSON Software Updater. Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the application.

  • Page 141: Updating Applications And Firmware

    Do not turn off the computer or the printer until the update is complete; otherwise, the printer may malfunction. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications from your local Epson website. http://www.epson.com Related Information “Application for Updating Software and Firmware (Epson Software Updater)”...

  • Page 142: Transporting And Storing The Printer

    While "Recovery Mode" is displayed on the printer, you cannot update the firmware over a network connection. On the computer, access your local Epson website, and then download the latest printer firmware. See the instructions on the website for the next steps.
  • Page 143 Maintaining the Printer > Transporting and Storing the Printer 7. Open the scanner unit with the document cover closed. Secure the ink cartridge holder to the case with tape. Caution: Be careful not to trap your hand or fingers when opening or closing the scanner unit. Otherwise you may be injured.
  • Page 144 Maintaining the Printer > Transporting and Storing the Printer 9. Prepare to pack the printer as shown below. 10. Pack the printer in its box, using the protective materials. Important: ❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak.
  • Page 145 Solving Problems The Printer Does Not Work as Expected....... . . 146 A Message is Displayed on the LCD Screen.

  • Page 146: The Printer Does Not Work As Expected

    Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The Printer Does Not Work as Expected The Printer Does Not Turn On or Off Power Does Not Turn On The following causes can be considered. The power cord is not plugged in properly to the electrical outlet.
  • Page 147 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The installation location is inappropriate. Solutions Place the printer on a flat surface and operate in the recommended environmental conditions. “Environmental Specifications” on page 300 &...
  • Page 148 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly “Unavailable Paper Types” on page 263 & Paper handling is inappropriate. Solutions Follow paper handling precautions. “Paper Handling Precautions” on page 27 & The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper.
  • Page 149 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly Paper handling is inappropriate. Solutions Follow paper handling precautions. “Paper Handling Precautions” on page 27 & The paper is moist or damp. Solutions Load new paper. Static electricity is causing sheets of paper to stick to each other.

  • Page 150: Cannot Print

    The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
  • Page 151 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs > Epson Software > Epson Printer Connection Checker. 2. Follow the on-screen instructions to check.
  • Page 152 Solving Problems > > The Printer Does Not Work as Expected Cannot Print When changing the wireless router, the settings do not match the new router. Solutions Make the connection settings again so that they match the new wireless router. “When Replacing the Wireless Router”...
  • Page 153 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Check the network connection of the computer. See the documentation provided with the computer for details. The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet).
  • Page 154 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 155 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 156 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The printer port is not set correctly. Solutions Click Print Queue on the printer driver's Maintenance tab. Make sure the printer port is set correctly as shown below in Property > Port from the Printer menu. USB connection: USBXXX, Network connection: EpsonNet Print Port Suddenly the Printer Cannot Print over a Network Connection The problem could be one of the following issues.
  • Page 157 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 158 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
  • Page 159 Solving Problems > > The Printer Does Not Work as Expected Cannot Print printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
  • Page 160 Solving Problems > > The Printer Does Not Work as Expected Cannot Print are connected to the same network, disable the privacy separator on the wireless router. See the manual provided with the wireless router for details. The IP address is incorrectly assigned. Solutions If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP address may not be assigned correctly.
  • Page 161 Solving Problems > > The Printer Does Not Work as Expected Cannot Print 3. Connect the computer and the printer with an Ethernet cable directly. 4. On the printer, print a network connection report. “Printing a Network Connection Report” on page 251 5.
  • Page 162 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 163 Use the Epson printing app to check the connection status for the smart device and the printer. Examples of Epson printing apps Search for and install the Epson printing application from App Store or Google Play if it is not already installed.
  • Page 164 The Printer Does Not Work as Expected Cannot Print 1. On the smart device, start the Epson printing application. 2. Check that the printer name is displayed in the application. When the printer name is displayed, a connection has been successfully established between the smart device and the printer.
  • Page 165 Solving Problems > > The Printer Does Not Work as Expected Cannot Print When changing the wireless router, the settings do not match the new router. Solutions Make the connection settings again so that they match the new wireless router. “When Replacing the Wireless Router”...
  • Page 166 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Check the network connection of the computer. See the documentation provided with the smart device for details. Cannot Print Even Though a Connection has been Established (iOS) The following causes can be considered.

  • Page 167: Cannot Start Scanning

    The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
  • Page 168 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning When you cannot solve the problem, check the following according to your situation. ❏ The printer is not recognized over a network connection “Cannot connect to a Network” on page 168 ❏...
  • Page 169 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Connect the computer or smart device to the same SSID as the printer. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
  • Page 170 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning ❏ The communication speed becomes slow. Follow the steps below to disable IEEE802.3az for the printer and then connect. 1. Remove the Ethernet cable connected to the computer and the printer. 2.
  • Page 171 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
  • Page 172 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
  • Page 173 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices. If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network, disable the privacy separator on the wireless router.
  • Page 174 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning 2. When IEEE802.3az for the computer is enabled, disable it. See the documentation provided with the computer for details. 3. Connect the computer and the printer with an Ethernet cable directly. 4.
  • Page 175 Use the Epson printing app to check the connection status for the smart device and the printer. Examples of Epson printing apps Search for and install the Epson printing application from App Store or Google Play if it is not already installed. 1. On the smart device, start the Epson printing application.
  • Page 176 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Cannot connect to a Network The problem could be one of the following issues. Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
  • Page 177 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Connect the computer or smart device to the same SSID as the printer. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
  • Page 178 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Messages Solutions DNS error. Check DNS settings. Cannnot connect to the computer. Check the following. ❏ Make sure that the address in the contacts list on the printer and the address of the shared folder are the same.

  • Page 179: Cannot Send Or Receive Faxes

    Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Items Operation Error Messages Logging on to the Log on to the computer with the user name and Authentication error. Check the computer the password. authentication method, authenticated account, and authenticated password.
  • Page 180 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Connected to a DSL phone line without DSL filter. Solutions To connect to a DSL phone line, you need to use a DSL modem equipped with a built-in DSL filter, or install a separate DSL filter to the line.
  • Page 181 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The recipient's fax machine is not ready to receive faxes. Solutions Ask the recipient if the recipient's fax machine is ready to receive a fax. The data being sent is too large.
  • Page 182 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes sent from numbers that have not been registered to this list are blocked when this setting is enabled. The sender's fax number has not been registered in the contacts list.
  • Page 183 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The originals are not placed correctly. Solutions ❏ Make sure the original is placed correctly against the alignment marks. ❏ If the edge of the scanned image is missing, move the original slightly away from the edge of the scanner glass.
  • Page 184 Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
  • Page 185 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Cannot connect to a Network The problem could be one of the following issues. Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network.
  • Page 186 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Connect the computer or smart device to the same SSID as the printer. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
  • Page 187 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes ❏ The communication speed becomes slow. Follow the steps below to disable IEEE802.3az for the printer and then connect. 1. Remove the Ethernet cable connected to the computer and the printer. 2.
  • Page 188 Make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other Hardware. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed, uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or Printers and Other Hardware.
  • Page 189 Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
  • Page 190 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
  • Page 191 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes There is a problem with the network settings on the computer. Solutions Try accessing any website from your computer to make sure that your computer's network settings are correct.
  • Page 192 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes If the problem still occurs, devices other than the printer may be causing the problem. The Printer Cannot Connect by USB (Mac OS) The following causes can be considered. The USB cable is not plugged into the electrical outlet correctly.

  • Page 193: Cannot Operate The Printer As Expected

    Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected There are some problems with fax connection and fax settings. Solutions Try the resolutions for fax connection and fax settings. Cannot Operate the Printer as Expected Operations are Slow Printing Is Too Slow The following causes can be considered.
  • Page 194 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected ❏ Mac OS Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select Off as the Quiet Mode setting.
  • Page 195 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected "x" is Displayed on the Screen and you Cannot Select Photos The image file is not supported. Solutions "x" is displayed on the LCD screen when the image file is not supported by the product. Use files supported by the product.
  • Page 196 & Forgot Your Password You need help from service personnel. Solutions If you forget the administrator's password, contact Epson support. Copies are Made or Faxes are Sent Unintentionally Foreign objects are touching the optical touch panel. Solutions Select Settings > General Settings > Basic Settings > Wake from Sleep, and then turn off Wake with LCD Screen Touch.

  • Page 197: A Message Is Displayed On The Lcd Screen

    Solving Problems > A Message is Displayed on the LCD Screen Sender's Fax Number Not Displayed The sender's fax number is not set to the sender's machine. Solutions The sender may not have set the fax number. Contact the sender. Sender's Fax Number Displayed on Received Faxes is Wrong The sender's fax number set to the sender's machine is wrong.
  • Page 198 Epson Support. message is still displayed, contact Epson support. Printer error. Contact Epson Support. Non- The printer may be damaged. Contact Epson support or an authorised printing features are available. Epson service provider to request repairs. However, non-printing features such as scanning are available.

  • Page 199: Paper Gets Jammed

    The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.

  • Page 200: It Is Time To Replace The Ink Cartridges

    ❏ Do not store the ink cartridges in high or freezing temperatures. ❏ For best results, Epson recommends using up ink cartridges before the best before date printed on the package, or within six months of opening the package, whichever is earlier.
  • Page 201 Solving Problems > > It is Time to Replace the Ink Cartridges Ink Cartridge Handling Precautions ❏ You must remove the yellow tape from the cartridge before installing it; otherwise, print quality may decline or you may not be able to print. Do not remove or tear the label on the cartridge; this can cause leakage. ❏...

  • Page 202: Replacing Ink Cartridges

    Solving Problems > > It is Time to Replace the Ink Cartridges Replacing Ink Cartridges ❏ Do not replace ink cartridges with the power off. Do not move the print head by hand; otherwise, you may damage the printer. ❏ Do not turn off the printer during ink charging. If the ink charging is incomplete, you may not be able to print. ❏...

  • Page 203: Continue Printing Temporarily Without Replacing Ink Cartridges

    Because this feature is only available for approximately five days, replace the expended ink cartridge as soon as possible. Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ The available period varies depending on the usage conditions.
  • Page 204 Solving Problems > > … It is Time to Replace the Ink Cartridges Continue Printing Temporarily without Replacing In ❏ When the following window is displayed, select Print in Black. ❏ When the following window is displayed, cancel printing. And then, printing again. Note: If you cannot cancel printing from the computer, cancel using the printer's control panel.
  • Page 205 Solving Problems > > … It is Time to Replace the Ink Cartridges Continue Printing Temporarily without Replacing In 7. Click Print in Black in the window displayed. Related Information “Temporarily Printing with Black Ink” on page 203 & Continue Printing Temporarily with Only Black Ink (Mac OS) Note: To use this feature through a network, connect with Bonjour.

  • Page 206: It Is Time To Replace The Maintenance Box

    ❏ EPSON Status Monitor 3: Enabled Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ Composite black looks slightly different from pure black. In addition, the print speed is reduced.

  • Page 207: Replacing A Maintenance Box

    The need for replacement of the box does not mean that your printer has ceased to operate in accordance with its specifications. The Epson warranty does not cover the cost of this replacement. It is a user- serviceable part.

  • Page 208: Printing, Copying, Scanning, And Faxing Quality Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Color Missing, Banding, or Unexpected Colors Appear in Printout The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature.
  • Page 209 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor ❏ Windows Select High from Quality on the printer driver's Main tab. ❏ Mac OS Select Fine as Print Quality from the print dialog's Print Settings menu. The print head position is out of alignment.
  • Page 210 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Striped Patterns Appear The bidirectional printing setting is enabled. Solutions When printing on plain paper, disable the bidirectional setting. During bidirectional (or high speed) printing, the print head prints while moving in both directions, and vertical lines may be misaligned.
  • Page 211 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Printout Comes Out as a Blank Sheet The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.
  • Page 212 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The paper path is smeared. Solutions When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the paper path. “Cleaning the Paper Path for Ink Smears”...
  • Page 213 Color correction has been applied. Solutions When printing from the control panel or from the Windows printer driver, the Epson auto photo adjustment setting is applied by default depending on the paper type. Try change the setting. ❏ Control panel Change the Fix Photo setting from Auto to any other option.
  • Page 214 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Cannot Print Without Margins Borderless is not set in the print settings. Solutions Make borderless setting in the print settings. If you select a paper type that does not support borderless printing, you cannot select Borderless.
  • Page 215 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The Position, Size, or Margins of the Printout Are Incorrect The following causes can be considered. The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. “Loading Paper”...
  • Page 216 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The computer has been manually put into the Hibernate mode or the Sleep mode while printing. Solutions Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of garbled text may be printed next time you start the computer.

  • Page 217: Copy Quality Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Copy Quality is Poor Color Missing, Banding, or Unexpected Colors Appear in Copies The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.
  • Page 218 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Blurry Copies, Vertical Banding, or Misalignment The following causes can be considered. The print head position is out of alignment. Solutions Align the print head using the Print Quality Adjustment feature. The bidirectional printing setting is enabled.
  • Page 219 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.
  • Page 220 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Paper is loaded incorrectly. Solutions When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper. “Loading Paper”...
  • Page 221 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The Position, Size, or Margins of the Copies are Incorrect The following causes can be considered. The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. “Loading Paper”...
  • Page 222 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image The following causes can be considered. The paper path is dirty. Solutions Load and eject paper without printing to clean the paper path.
  • Page 223 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Moiré (Cross-Hatch) Patterns Appear in the Copied Image If the original is a printed document such as a magazine or a catalog, a dotted moiré pattern appears.

  • Page 224: Scanned Image Problems

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Scanned Image Problems Scanned Image Problems Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass There is dust or dirt on the originals or the scanner glass. Solutions Remove any dust or dirt that adheres to the originals, and clean the scanner glass.
  • Page 225 Cannot Solve Problems in the Scanned Image Check the following if you have tried all of the solutions and have not solved the problem. There are problems with the scanning software settings. Solutions Use Epson Scan 2 Utility to initialize the settings for the scanner software.

  • Page 226: The Quality Of The Sent Fax Is Poor

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
  • Page 227 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor The Quality of the Sent Fax is Poor Do not press with too much force on the original or the document cover. “Placing Originals” on page 32 & Straight Lines Appear when Sending Faxes from the ADF The following causes can be considered.

  • Page 228: Received Fax Quality Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Received Fax Quality is Poor An Image of the Reverse Side of the Original Appears in the Sent Fax The following causes can be considered. When scanning thin originals, images on the back may be scanned at the same time. Solutions Place the original on the scanner glass and then place a piece of black paper over it.

  • Page 229: Cannot Solve Problem

    ❏ Check that you are using genuine Epson ink cartridges. Try to use genuine Epson ink cartridges. This product is designed to adjust colors based on the use of genuine Epson ink cartridges. The use of non-genuine ink cartridges may cause print quality to decline.
  • Page 230 For best results, Epson recommends using up ink cartridges before the best before date printed on the package, or within six months of opening the package, whichever is earlier. If you cannot solve the problem by checking the solutions above, you may need to request repairs. Contact Epson support.

  • Page 231: Adding Or Replacing The Computer Or Devices

    Adding or Replacing the Computer or Devices Connecting to a Printer that has been Connected to the Network....232 Re-setting the Network Connection........233 Connecting a Smart Device and Printer Directly (Wi-Fi Direct).

  • Page 232: Connecting To A Printer That Has Been Connected To The Network

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 233: Using A Network Printer From A Smart Device

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 234: When Changing The Computer

    You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the smart device. To use the printer from a smart device, set up from the following website. Access to the website from the smart device that you want to connect to the printer. http://epson.sn > Setup When Changing the Computer When changing the computer, make connection settings between the computer and the printer.

  • Page 235: Changing The Connection Method To The Computer

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
  • Page 236 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Changing t Select Change connection method for printer (for new network router or changing USB to network, etc.) on the Select Your Operation screen, and then click Next. Select the network connection that you want to use, Connect via wireless network (Wi-Fi) or Connect via wired LAN (Ethernet), and then click Next.

  • Page 237: Making Wi-Fi Settings From The Control Panel

    Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- Making Wi-Fi Settings from the Control Panel You can make network settings from the printer's control panel in several ways. Choose the connection method that matches the environment and conditions that you are using.
  • Page 238 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- 5. Select the SSID for the wireless router. Note: ❏ If the SSID you want to connect to is not displayed on the printer's control panel, tap Search Again to update the list. If it is still not displayed, tap Enter Manually, and then enter the SSID directly.
  • Page 239 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- 4. Select Push Button Setup(WPS). 5. Hold down the [WPS] button on the wireless router until the security light flashes. If you do not know where the [WPS] button is, or there are no buttons on the wireless router, see the documentation provided with your wireless router for details.

  • Page 240: Connecting A Smart Device And Printer Directly (Wi-Fi Direct)

    Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi If the printer has already been connected by Ethernet, tap Change to Wi-Fi connection., and then select Yes after checking the message. 4. Select Others > PIN Code Setup(WPS). 5.

  • Page 241: Connecting To An Iphone, Ipad Or Ipod Touch Using Wi-Fi Direct

    ❏ Epson printing app for iOS. Examples of Epson printing apps Install Epson printing app on the smart device in advance. Note: You only need to make these settings for the printer and the smart device that you want to connect to once. Unless you disable Wi-Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.
  • Page 242 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 4. Tap iOS. The QR code is displayed on the printer's control panel. 5. On your iPhone, iPad or iPod touch, start the standard Camera app, and then scan the QR code displayed on the printer's control panel in PHOTO mode.
  • Page 243 9. On the iPhone, iPad or iPod touch, start Epson printing app. 10. On the Epson printing app screen, tap Printer is not selected.. On the Epson Smart Panel, the smart device automatically connects to the printer when it starts. 11. Select the printer that you want to connect to.

  • Page 244: Connecting To Android Devices Using Wi-Fi Direct

    4. Tap Android. 5. On the smart device, start Epson printing app. 6. On the Epson printing app screen, tap Printer is not selected.. On the Epson Smart Panel, the smart device automatically connects to the printer when it starts.

  • Page 245: Connecting To Devices Other Than Ios And Android Using Wi-Fi Direct

    Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 7. Select the printer that you want to connect to. See the information displayed on the printer's control panel to select the printer. Note: Printers may not been displayed depending on the Android device.
  • Page 246 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 4. Tap Other OS Devices. The Network Name (SSID) and Password for Wi-Fi Direct for the printer are displayed.
  • Page 247 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 5. On the smart device's Wi-Fi screen, select the SSID shown on the printer's control panel, and then enter the password. 6. On the printer's control panel, select Next.

  • Page 248: Disconnecting Wi-Fi Direct (Simple Ap) Connection

    Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 7. On the printing app screen for the smart device, select the printer that you want to connect to. See the information displayed on the printer's control panel to select the printer. 8.

  • Page 249: Checking The Network Connection Status

    Adding or Replacing the Computer or Devices > Checking the Network Connection Status Change Network Name Change the Wi-Fi Direct (simple AP) network name (SSID) used for connecting to the printer to your arbitrary name. You can set the network name (SSID) in ASCII characters that is displayed on the software keyboard on the control panel.

  • Page 250: Checking The Network Connection Status From The Control Panel

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec “Printing a Network Connection Report” on page 251 & Checking the Network Connection Status from the Control Panel You can check the network connection status using the network icon or the network information on the printer’s control panel.

  • Page 251: Printing A Network Connection Report

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Printing a Network Connection Report You can print a network connection report to check the status between the printer and the wireless router. 1. Select Settings on the home screen. 2.
  • Page 252 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi b. Messages on the Network Environment Related Information “E-1” on page 252 & “E-2, E-3, E-7” on page 252 & “E-5” on page 253 &...
  • Page 253 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. http://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
  • Page 254 If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. http://epson.sn > Setup Related Information “Making Settings for Connecting to the Computer”...
  • Page 255 ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 256: Printing A Network Status Sheet

    ❏ Make network settings on the computer that is on the same network as the printer using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses the WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 257: Checking The Network Of The Computer (Windows Only)

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec 4. Check the message, and then print the network status sheet. Checking the Network of the Computer (Windows only) By using the command prompt, check the connection status of the computer and the connection path to the printer.

  • Page 258: Product Information

    Product Information Paper Information..........259 Consumable Products Information.

  • Page 259: Paper Information

    Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for borderless and 2-sided printing.
  • Page 260 Paper Cassette 2 or Paper (Available Cassette models only) Epson Ultra Glossy Photo Paper A4, 13x18 cm (5x7 in.), 10x15 cm (4x6 in.), 20x25 cm (8x10 in.) Epson Premium Glossy Photo Paper A4, 13x18 cm (5x7 in.), 10x15 cm (4x6 in.), 20x25 cm (8x10 in.) , 16:9 wide (4x7.11 in.)
  • Page 261 Product Information > > Paper Information Available Paper and Capacities Plain papers Media Name Size Loading Capacity (Sheets) Paper Cassette 1 or Paper Cassette 2 Paper Cassette (Available models only) Plain paper, Copy paper Legal, Letter, 8.5×13 in., A4, Executive , B5, 16K (195×270 Preprinted paper mm), Indian-Legal, SP1...
  • Page 262 Envelope C6 Paper for Borderless Printing Genuine Epson Paper ❏ Epson Business Paper ❏ Epson Bright White Ink Jet Paper ❏ Epson Photo Quality Ink Jet Paper ❏ Epson Matte Paper-Heavyweight ❏ Epson Double-Sided Matte Paper ❏ Epson Ultra Glossy Photo Paper ❏...

  • Page 263: Unavailable Paper Types

    Paper Information Unavailable Paper Types Paper for 2-Sided Printing Genuine Epson Paper ❏ Epson Business Paper ❏ Epson Bright White Ink Jet Paper Related Information “Available Paper and Capacities” on page 259 & Commercially Available Paper ❏ Plain paper, Copy paper, Preprinted paper, Letterhead, Color paper, Recycled paper, High quality plain paper ❏...

  • Page 264: Consumable Products Information

    Epson recommends the use of genuine Epson ink cartridges. Epson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior. Information about non-genuine ink levels may...

  • Page 265: Maintenance Box Code

    Once a maintenance box has been installed in a printer it cannot be used with other printers. Software Information This section introduces the network services and software products available for your printer from the Epson website or the supplied software disc.
  • Page 266 Product Information > > Software Information Software for Printing ❏ Windows Vista/Windows Server 2008 Click the start button, and select Control Panel > Printers in Hardware and Sound. Right-click on your printer and select Printing preferences. ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 Click the start button, and select Control Panel >...
  • Page 267 Application for Quick and Fun Printing from a Computer (Epson Photo+) Epson Photo+ is an application that allows you to easily print images with a variety of layouts. You can also perform image correction and adjust the position while viewing a preview of your document. You can also brighten up your images by adding text and stamps wherever you like.
  • Page 268 Application for Printing Easily from a Smart Device (Epson iPrint) Epson iPrint is an application that allows you to print photos, documents, and web pages from a smart device such as a smartphone or tablet. You can use local print, printing from a smart device that is connected to the same wireless network as your printer, or remote print, printing from a remote location over the Internet.

  • Page 269: Software For Scanning

    Click the start button, and select Epson Software > FAX Utility. ❏ Windows 8.1/Windows 8 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and select All Programs (or Programs) > Epson Software > FAX Utility.

  • Page 270: Software For Package Creation

    EpsonNet SetupManager is a software to create a package for a simple printer installation, such as installing the printer driver, installing EPSON Status Monitor and creating a printer port. This software allows the administrator to create unique software packages and distribute them among groups.

  • Page 271: Software For Making Settings Or Managing Devices

    If the administrator password has not been set when accessing Web Config, the password must be set on the administrator password setting page. Do not forget the user name and the password. If you forget them, you will need to contact Epson service support. Running Web Config on a Web Browser 1.
  • Page 272 2003 R2/Windows Server 2003 Click the start button, and select All Programs or Programs > EpsonNet > EpsonNet Config SE > EpsonNet Config. Starting on Mac OS Go > Applications > Epson Software > EpsonNet > EpsonNet Config SE > EpsonNet Config.

  • Page 273: Software For Updating

    Click the start button, and then select All Programs (or Programs) > EPSON Software > Epson Software Updater. Note: You can also start Epson Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS...

  • Page 274: Settings Menu List

    Product Information > > Settings Menu List General Settings Related Information “Installing the Applications Separately” on page 137 & Settings Menu List Select Settings on the home screen of the printer to make various settings. General Settings Select the menus on the control panel as described below. Settings >...
  • Page 275 Product Information > > Settings Menu List General Settings Select this setting to turn the printer off automatically when it is not used for a specified period of time. You can adjust the time before power management is applied. Any increase will affect the product’s energy efficiency.
  • Page 276 Product Information > > Settings Menu List General Settings “Entering Characters” on page 24 & Printer Settings Select the menus on the control panel as described below. Settings > General Settings > Printer Settings Paper Source Settings: Paper Setting: Select the paper size and paper type you loaded in the paper source. A4/Letter Auto Switching: Select On to feed paper from the paper source set as A4 size when there is no paper source set as Letter, or feed from the paper source set as Letter size when there is no paper source set as...
  • Page 277 Product Information > > Settings Menu List General Settings Left Offset in Back: Adjust the left margin for the back of the page when performing 2-sided printing. Check Paper Width: Select On to check the paper width before printing. This prevents printing beyond the edges of the paper when the paper size setting is incorrect, but this may lower the print speed.
  • Page 278 Product Information > > Settings Menu List General Settings Related Information “Loading Paper” on page 29 & Network Settings Select the menus on the control panel as described below. Settings > General Settings > Network Settings Wi-Fi Setup: Set up or change wireless network settings. Choose the connection method from following and then follow the instructions on the control panel.
  • Page 279 Settings > General Settings > Web Service Settings Epson Connect Services: Displays whether the printer is registered and connected to Epson Connect. You can register to the service by selecting Register and follow the instructions. When you have registered, you can change the following settings.
  • Page 280 Product Information > > Settings Menu List General Settings http://www.epsonconnect.eu (Europe only) Related Information “Printing Using a Cloud Service” on page 77 & Fax Settings Select the menus on the control panel as described below. Settings > General Settings > Fax Settings Note: ❏...
  • Page 281 Product Information > > Settings Menu List General Settings Note: On the Web Config screen, you can find the menu below. Fax tab > Basic Settings Fax Speed: Select the fax transmission speed. We recommend selecting Slow(9,600bps) when a communication error occurs frequently, when sending/receiving a fax to/from abroad, or when you are using an IP (VoIP) phone service.
  • Page 282 Product Information > > Settings Menu List General Settings DRD: If you have subscribed to a distinctive ring service from your telephone company, select the ring pattern to be used for incoming faxes. The distinctive ring service, offered by many telephone companies (the service name differs by company), allows you to have several phone numbers on one phone line.
  • Page 283 Product Information > > Settings Menu List General Settings Note: On the Web Config screen, you can find the menu below. Fax tab > Send Settings Wait Time for Next Original: Set the time to wait for the next original. The printer starts sending the fax after the time has passed. Fax Preview Display Time: You can preview the scanned document for a set time before sending it.
  • Page 284 Product Information > > Settings Menu List General Settings Save to Computer: Saves received faxes as PDF files on a computer connected to the printer. You can only set this to Yes by using the FAX Utility (application). You cannot enable this from printer's control panel. Install the FAX Utility on the computer in advance.
  • Page 285 Product Information > > Settings Menu List General Settings Add Reception Information: Prints reception information on the received fax, even if the sender does not set the header information. The reception information includes the received date and time, sender's ID, and page number (such as "P1").
  • Page 286 Product Information > > Settings Menu List General Settings Fax Log Auto Print: Prints the fax log automatically. Select On(Every 30) to print a log every time 30 fax jobs are completed. Select On(Time) to print the log at a specified time. However, if the number of fax jobs exceeds 30, the log is printed before the specified time.

  • Page 287: Print Counter

    Product Information > > Settings Menu List Print Counter Check Fax Connection You can find the menu on the printer's control panel below. Settings > General Settings > Fax Settings > Check Fax Connection Note: You cannot display this menu on the Web Config screen. Selecting Check Fax Connection checks that the printer is connected to the phone line and ready for fax transmission.

  • Page 288: Supply Status

    Product Information > > Settings Menu List Maintenance Supply Status Select the menus on the control panel as described below. Settings > Supply Status Displays the approximate level of the ink and service life of the maintenance box. When is displayed, ink is running low or the maintenance box is nearly full. When mark is displayed, you need to replace the item as ink is expended or the maintenance box is full.

  • Page 289: Language

    Product Information > > Settings Menu List Contacts Manager Remove Paper: Select this feature if there are still some torn pieces of paper inside the printer even after removing jammed paper. The printer makes more space between the print head and the surface of the paper to easily remove the torn pieces of paper.

  • Page 290: User Settings

    Product Information > > Product Specifications Printer Specifications Frequent: Register frequently used contacts to access them quickly. You can also change the order of the list. Print Contacts: Print your contact list. View Options: Change the way the contact list is displayed. Search Options: Change the method for searching contacts.

  • Page 291: Scanner Specifications

    Product Information > > Product Specifications Scanner Specifications Printable Area Printable Area for Single Sheets Print quality may decline in the shaded areas due to the printer's mechanism. Printing with borders 3.0 mm (0.12 in.) 3.0 mm (0.12 in.) 47.0 mm (1.85 in.) 45.0 mm (1.77 in.) Borderless printing 50.0 mm (1.97 in.)

  • Page 292: Adf Specifications

    Product Information > > Product Specifications Fax Specifications Scanning Resolution 1200 dpi (main scan) 2400 dpi (sub scan) Output Resolution 50 to 9600 dpi in 1 dpi increments Color Depth Color ❏ 48 bits per pixel internal (16 bits per pixel per color internal) ❏...

  • Page 293: Using Port For The Printer

    SMTP SSL/TLS (TCP) SMTP STARTTLS (TCP) POP before SMTP connection (When scan to POP server POP3 (TCP) mail is used from the printer) When Epson Connect is used Epson Connect HTTPS Server XMPP 5222 Control WSD Client computer...

  • Page 294: Interface Specifications

    RAW (Port9100) (TCP) 9100 Forwarding AirPrint (IPP/IPPS printing) data Printer IPP/IPPS (TCP) Searching WSD printer Printer WS-Discovery (UDP) 3702 Forwarding the scan data from Epson Printer Network Scan (TCP) 1865 ScanSmart Collecting the job information when push Printer Network Push Scan 2968...
  • Page 295 The availability of these channels and use of the product outdoors over these channels varies by location. For more information, see the following website. http://support.epson.net/wifi5ghz/ Not supported for IEEE 802.11b Infrastructure and Wi-Fi Direct modes or an Ethernet connection can be used simultaneously.
  • Page 296 IPv4, IPv6 ✓ IPP Printing (Windows, Mac IPv4, IPv6 PictBridge Printing (Wi-Fi) IPv4 Digital camera ✓ Epson Connect (Email Print, IPv4 Remote Print) ✓ AirPrint (iOS, Mac OS) IPv4, IPv6 iOS 5 or later, Mac OS X v10.7 or later ✓...

  • Page 297: Supported Third Party Services

    You cannot use the following devices: ❏ A device that requires a dedicated driver ❏ A device with security settings (password, encryption, and so on) ❏ A device with a built-in USB hub Epson cannot guarantee all operations of externally connected devices.

  • Page 298: Supported Data Specifications

    Product Information > > Product Specifications Dimensions Supported Data Specifications File Format JPEGs (*.JPG) with the Exif Version 2.31 standard taken by digital cameras DCF version 1.0 or 2.0 compliant TIFF 6.0 compliant images as below ❏ RGB full color images (not compressed) ❏...

  • Page 299: Electrical Specifications

    Power off: Approx. 0.2 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption WF-4820 Series Power Supply Rating AC 100-240 V AC 220-240 V...

  • Page 300: Environmental Specifications

    Power off: Approx. 0.2 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption Environmental Specifications Operation Use the printer within the range shown in the following graph.

  • Page 301: Installation Location And Space

    Product Information > > Product Specifications Installation Location and Space Installation Location and Space Secure enough place to install and operate the printer correctly. Product Name WF-4830 Series / WF-C4810 Series WF-4820 Series 607 mm 564 mm 743 mm 725 mm 425 mm 425 mm 425 mm...

  • Page 302: System Requirements

    Manufacturer: Seiko Epson Corporation Type: J26H005 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
  • Page 303 Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the products.

  • Page 304: Restrictions On Copying

    Product Information > > Regulatory Information Restrictions on Copying This equipment is not capable, under all operating conditions, of correct operation at the higher speeds for which it is designed. Telecom will accept no responsibility should difficulties arise in such circumstances. This equipment shall not be set up to make automatic calls to the Telecom '111' Emergency Service.

  • Page 305: Administrator Information

    Administrator Information Connecting the Printer to the Network........306 Settings to Use the Printer.

  • Page 306: Connecting The Printer To The Network

    For the following functions, the printer directly connects to the internet . ❏ Epson Connect Services ❏ Cloud services of other companies ❏ Firmware updating...
  • Page 307 Administrator Information > > Connecting the Printer to the Network Before Making Network Connection Divisions Items Note ❏ Port number to Port number Check the port number used by the printer and computer, then information release release the port that is blocked by a firewall, if necessary. See the following for the port number used by the printer.

  • Page 308: Panel

    Administrator Information > > … Connecting the Printer to the Network Connecting to the Network from the When you assign the printer's IP address by using the DHCP function of the DHCP server or router, it is automatically set. The proxy server is placed at the gateway between the network and the Internet, and it communicates to the computer, printer, and Internet (opposite server) on behalf of each of them.
  • Page 309 Set up the proxy server if both of the following are true. ❏ The proxy server is built for Internet connection. ❏ When using a function in which a printer directly connects to the Internet, such as Epson Connect service or another company's cloud services.

  • Page 310: Settings To Use The Printer

    Administrator Information > > Settings to Use the Printer Using the Print Functions 4. Tap OK to finish. When you tap Print Check Report, you can print the diagnosis result. Follow the on-screen instructions to print it. Related Information “Changing the Network Connection from Wi-Fi to Ethernet” on page 235 &...
  • Page 311 Administrator Information > > Settings to Use the Printer Using the Print Functions Printer driver: Install the printer driver on each client computer. When using EpsonNet SetupManager, you can provide the driver's package that includes the printer settings. Features: ❏ The print job starts immediately because the print job is sent to the printer directly. ❏...
  • Page 312 Administrator Information > > Settings to Use the Printer Using the Print Functions Setting Up the Network Ports Create the print queue for network printing on the print server by using standard TCP/IP, and then set the network port. This example is when using Windows 2012 R2. 1.
  • Page 313 Administrator Information > > Settings to Use the Printer Using the Print Functions Click Continue when the User Account Control screen is displayed. Note: If you specify the printer name on the network where the name resolution is available, the IP address is tracked even if printer's IP address has been changed by DHCP.
  • Page 314 Administrator Information > > Settings to Use the Printer Using the Print Functions ❏ For LPR Check that LPR is selected in Protocol. Enter "PASSTHRU" in Queue name from LPR Settings. Select LPR Byte Counting Enabled, and then click OK. Sharing the Printer (Windows only) When using the printer under the server / client connection (printer sharing using the Windows server), set up the printer sharing from the print server.
  • Page 315 Administrator Information > > Settings to Use the Printer Using the Print Functions Setting the Paper Source Set the size and type of paper to be loaded in each paper source. 1. Access Web Config and select the Print tab > Paper Source Settings. 2.

  • Page 316: Setting Up Airprint

    Administrator Information > > Settings to Use the Printer Setting Up AirPrint ❏ Auto Error Solver Set whether to automatically cancel the error if there is no operation on the control panel for 5 seconds after displaying the error. 3. Check the settings, and then click OK. Setting Universal Print Set when you print from external devices without using the printer driver.

  • Page 317: Configuring A Mail Server

    Administrator Information > > Settings to Use the Printer Configuring a Mail Server Items Explanation Geolocation Enter the printer's location information. This entry is optional. Latitude and Longitude (WGS84) Enter values by using WGS-84 datum, which separates latitude and longitude with a comma.
  • Page 318 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Mail Server Setting Items Items Settings and Explanation Authentication Method Specify the authentication method for the printer to access the mail server. Set when the mail server does not need authentication. SMTP AUTH Authenticates on the SMTP server (outgoing mail server) when sending the email.
  • Page 319 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Items Settings and Explanation Sender's Email Address Enter the sender's email address such as the email address of the system administrator. This is used when authenticating, so enter a valid email address that is registered to the mail server.
  • Page 320 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Messages Cause SMTP server communication error. This message appears when Check the following. - Network ❏ The printer is not connected to a network Settings ❏ SMTP server is down ❏...

  • Page 321: Setting A Shared Network Folder

    Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder Messages Cause SMTP server authentication failed. This message appears when an authentication method mismatch occurs between Change Authentication Method to a server and a client. The server supports SMTP AUTH. SMTP-AUTH.
  • Page 322 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 3. Click Advanced sharing settings, and then click for the profile with (current profile) in the displayed network profiles. 4. Check whether Turn on file and printer sharing is selected on File and Printer Sharing. If already selected, click Cancel and close the window.
  • Page 323 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 1. Log in to the computer where the shared folder will be created by the administrator authority user account. 2. Start explorer. 3. Create the folder on the root of drive, and then name it "scan_folder". For the folder name, enter between 1 and 12 alphanumeric characters.
  • Page 324 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 5. Click Advanced Sharing on the Sharing tab.
  • Page 325 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK.
  • Page 326 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 8. Click OK. 9. Select Security tab, and then select Authenticated Users on the Group or user names. "Authenticated Users" is the special group that includes all users who can log in to the domain or computer. This group is displayed only when the folder is created just below the root folder.
  • Page 327 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 10. Check that Allow on Modify is selected in Permissions for Authenticated Users. If it is not selected, select Authenticated Users, click Edit, select Allow on Modify in Permissions for Authenticated Users, and then click OK.
  • Page 328 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the contacts of the printer. Please write it down. 12.
  • Page 329 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder ❏ Access permission via network (Share Permissions): Everyone ❏ Access permission on file system (Security): do not add, or add User/Group names to permit access 1. Log in to the computer where the shared folder will be created by the administrator authority user account. 2.
  • Page 330 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 5. Click Advanced Sharing on the Sharing tab.
  • Page 331 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK.
  • Page 332 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 8. Click OK. 9. Select Security tab. 10. Check the group or the user in the Group or user names. The group or the user that is displayed here can access the shared folder. In this case, the user who logs in to this computer and the Administrator can access the shared folder.
  • Page 333 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the printer's contact. Please write it down. 12.
  • Page 334 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 3. Click Edit.
  • Page 335 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 4. Click Add under the Group or user names. 5. Enter the group or user name that you want to permit access, and then click Check Names. An underline is added to the name.
  • Page 336 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Click OK. 7. On the Permission screen, select the user name that is entered in Group or user names , select the access permission on Modify, and then click OK. 8.

  • Page 337: Making Contacts Available

    Administrator Information > > Settings to Use the Printer Making Contacts Available 5. Confirm the settings, and then click OK. 6. Enter the following on the computer's explorer, and then press the Enter key. Check whether there is a network folder and that you can access it. \\Printer's IP address Example : \\192.0.2.111 Related Information...
  • Page 338 Destination for scan data Network Folder/FTP Contacts Configuration Comparison There are three tools for configuring the printer's contacts: Web Config, Epson Device Admin, and the printer’s control panel. The differences between three tools are listed in the table below. Features...
  • Page 339 Administrator Information > > Settings to Use the Printer Making Contacts Available 4. Select the destination type as the Type option. Note: You cannot change the Type option after registration is complete. If you want to change the type, delete the destination and then register again.
  • Page 340 Administrator Information > > Settings to Use the Printer Making Contacts Available Items Settings and Explanation Email Address Enter between 1 and 255 characters using A-Z a-z 0-9 ! # $ % & ' * + - . / = ? ^ _ { | } ~ @.
  • Page 341 Administrator Information > > Settings to Use the Printer Making Contacts Available 5. Select the destination that you want to register to the group, and then click Select. 6. Enter a Name and Index Word. 7. Select whether or not you assign the registered group to the frequently used group. Note: Destinations can be registered to multiple groups.
  • Page 342 Contacts data may be lost due to a printer malfunction. We recommend that you make a backup of the data whenever you update the data. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
  • Page 343 & Export and Bulk Registration of Contacts Using Tool If you use Epson Device Admin, you can back up just the contacts and edit the exported files, then register them all at once. It is useful if you want to back up only the contacts or when you replace the printer and you want to transfer the contacts from the old one to new one.
  • Page 344 You can import the files saved in SYLK format or csv format or the backed-up binary file that includes the security items. 1. Start Epson Device Admin. 2. Select Devices on the side bar task menu. 3. Select the device you want to configure from the device list.

  • Page 345: Preparing To Scan

    Scan to Email Setup for email server Device Setup information for email server Scan to Cloud Printer registration to Epson Device Internet connection Connect environment Contact registration to Epson Epson Connect service User and printer...

  • Page 346: Making Fax Features Available

    Software to be installed ❏ Epson ScanSmart ❏ Epson Scan 2 (application required to use the scanner feature) Confirming that Network Scan is Enabled You can set the network scan service when you scan from a client computer over the network. The default setting is enabled.
  • Page 347 Administrator Information > > Settings to Use the Printer Making Fax Features Available Related Information “Connecting the Printer to a Phone Line” on page 347 & “Making the Printer Ready to Send and Receive Faxes” on page 350 & “Making Settings for the Printer's Fax Features According to Use” on page 352 &...
  • Page 348 Administrator Information > > Settings to Use the Printer Making Fax Features Available Connecting to a Standard Phone Line (PSTN) or PBX Connect a phone cable from the telephone wall jack or PBX port to the LINE port on the back of the printer. Connecting to DSL or ISDN Connect a phone cable from the DSL modem or the ISDN terminal adapter to the LINE port on the back of the printer.
  • Page 349 Administrator Information > > Settings to Use the Printer Making Fax Features Available Connecting Your Phone Device to the Printer When using the printer and your telephone on a single phone line, connect the telephone to the printer. Note: ❏ If your phone device has a fax function, disable the fax function before connecting. See the manuals that came with the phone device for details.
  • Page 350 Administrator Information > > Settings to Use the Printer Making Fax Features Available Note: When sharing a single phone line, make sure you connect the phone device to the EXT. port of the printer. If you split the line to connect the phone device and the printer separately, the phone and the printer do not work correctly. 3.
  • Page 351 Administrator Information > > Settings to Use the Printer Making Fax Features Available Making the Printer Ready to Send and Receive Faxes Using Fax Setting Wizard 1. Select Settings on the home screen on the printer's control panel, and then select General Settings > Fax Settings >...
  • Page 352 Administrator Information > > Settings to Use the Printer Making Fax Features Available “Making Settings to Use an Answering Machine” on page 353 & “Receive Mode:” on page 281 & “Making Settings to Receive Faxes Operating Only a Connected Phone” on page 353 &...
  • Page 353 Administrator Information > > Settings to Use the Printer Making Fax Features Available 6. Select OK to apply the settings. The access code is stored in the printer. Making Settings When You Connect a Phone Device Making Settings to Use an Answering Machine You need settings to use an answering machine.
  • Page 354 Administrator Information > > Settings to Use the Printer Making Fax Features Available Making Settings to Save Received Faxes The printer is set to print received faxes by default. Besides printing, you can set the printer to save received faxes. ❏...
  • Page 355 Administrator Information > > Settings to Use the Printer Making Fax Features Available Making Settings to Save Received Faxes to an External Memory Device You can set to convert received documents into PDF format and save them to an external memory device connected to the printer.
  • Page 356 Administrator Information > > Settings to Use the Printer Making Fax Features Available Enabling Sending Faxes from a Computer Set up the following using Web Config. 1. Access Web Config, click the Fax tab, and then click Send Settings. 2. Select Use for the PC to FAX Function. The default setting value of the PC to FAX Function is Use.

  • Page 357: Making Basic Operation Settings For The Printer

    Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer Making Basic Operation Settings for the Printer Setting the Control Panel Setup for the printer's control panel. You can set up as follows. 1. Access Web Config and select the Device Management tab > Control Panel. 2.
  • Page 358 Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer ❏ Power Off If Disconnected Select this setting to turn off the printer after 30 minutes automatically when all ports including the LINE port are disconnected. This feature may not be available depending on your region.

  • Page 359: Problems When Making Settings

    Administrator Information > > Settings to Use the Printer Problems when Making Settings 3. Enter the time server address for Time Server Address. You can use IPv4, IPv6 or FQDN format. Enter 252 characters or less. If you do not specify this, leave it blank. 4.
  • Page 360 Administrator Information > > Settings to Use the Printer Problems when Making Settings ❏ Checking the communication status Check the communication status of server computer or client computer by using the command such as ping and ipconfig. ❏ Connection test For checking the connection between the printer to the mail server, perform the connection test from the printer.

  • Page 361: Managing The Printer

    Administrator Information > > Managing the Printer Disabling the External Interface ❏ Windows: Select Control Panel > Network and Internet > Internet Options > Connections > LAN settings > Proxy server, and then configure not to use the proxy server for LAN (local addresses). ❏...

  • Page 362: Monitoring A Remote Printer

    Administrator Information > > Managing the Printer Backing Up the Settings ❏ PC Connection via USB If the driver was installed on the computer Connect the printer to the computer using a USB cable, and then confirm that the printer does not print and scan.
  • Page 363 Administrator Information > > Managing the Printer Backing Up the Settings 1. Access Web Config, and then select the Device Management tab > Export and Import Setting Value > Export. 2. Select the settings that you want to export. Select the settings you want to export. If you select the parent category, subcategories are also selected. However, subcategories that cause errors by duplicating within the same network (such as IP addresses and so on) cannot be selected.

  • Page 364: Advanced Security Settings

    For printers that do not have access protection from the outside, it will be possible to read the print job logs that are stored in the printer from the Internet. In order to avoid this risk, Epson printers have a variety of security technologies. Set the printer as necessary according to the environmental conditions that have been built with the customer's environment information.
  • Page 365 Administrator Information > > Advanced Security Settings Controlling Using Protocols Controlling protocols Configure the protocol settings. 1. Access Web Config and then select the Network Security tab > Protocol. 2. Configure each item. 3. Click Next. 4. Click OK. The settings are applied to the printer. Related Information “Application for Configuring Printer Operations (Web Config)”...
  • Page 366 Administrator Information > > Advanced Security Settings Controlling Using Protocols Related Information “Controlling protocols” on page 365 & “Protocol Setting Items” on page 366 & Protocol Setting Items Bonjour Settings Items Setting value and Description Use Bonjour Select this to search for or use devices through Bonjour. Bonjour Name Displays the Bonjour name.
  • Page 367 Administrator Information > > Advanced Security Settings Controlling Using Protocols Items Setting value and Description Enable LLMNR Select this to enable LLMNR. You can use name resolution without NetBIOS even if you cannot use DNS. LPR Settings Items Setting value and Description Allow LPR Port Printing Select to allow printing from the LPR port.

  • Page 368: Using A Digital Certificate

    Administrator Information > > Advanced Security Settings Using a Digital Certificate Items Setting value and Description Community Name (Read Only) Enter 0 to 32 ASCII (0x20 to 0x7E) characters. Community Name (Read/Write) Enter 0 to 32 ASCII (0x20 to 0x7E) characters. SNMPv3 Settings Items Setting value and Description...
  • Page 369 Administrator Information > > Advanced Security Settings Using a Digital Certificate ❏ CA Certificate This is a certificate that is in chain of the CA-signed Certificate, also called the intermediate CA certificate. It is used by the web browser to validate the path of the printer's certificate when accessing the server of the other party or Web Config.
  • Page 370 Administrator Information > > Advanced Security Settings Using a Digital Certificate 5. Select the Network Security tab > SSL/TLS > Certificate. 6. Click one of the download buttons of CSR according to a specified format by each certificate authority to download a CSR to a computer.
  • Page 371 Administrator Information > > Advanced Security Settings Using a Digital Certificate Importing a CA-signed Certificate Important: ❏ Make sure that the printer’s date and time is set correctly. ❏ If you obtain a certificate using a CSR created from Web Config, you can import a certificate one time. 1.
  • Page 372 Administrator Information > > Advanced Security Settings Using a Digital Certificate Items Settings and Explanation Private Key If you obtain a certificate of the PEM/DER format by using a CSR created from a computer, specify a private key file that is match a certificate. Password If the file format is Certificate with Private Key (PKCS#12), enter the password for encrypting the private key that is set when you obtain the certificate.
  • Page 373 Administrator Information > > Advanced Security Settings Using a Digital Certificate Example: Printer's IP address : 192.0.2.123, Printer name : EPSONA1B2C3 Common name : EPSONA1B2C3,EPSONA1B2C3.local,192.0.2.123 4. Specify a validity period for the certificate. 5. Click Next. A confirmation message is displayed. 6.

  • Page 374: Ssl/Tls Communication With The Printer

    Administrator Information > > Advanced Security Settings SSL/TLS Communication with the Printer 1. Access Web Config and then select the Network Security tab > CA Certificate. 2. Click Delete next to the CA Certificate that you want to delete. 3. Confirm that you want to delete the certificate in the message displayed. 4.

  • Page 375: Solving Problems For Advanced Security

    Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security 2. Specify a certificate to use on Server Certificate. ❏ Self-signed Certificate A self-signed certificate has been generated by the printer. If you do not obtain a CA-signed certificate, select this.
  • Page 376 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security ❏ Are you trying to import the certificate to a device that does not have the same information? Check the information of the CSR and then import the certificate to a device that has the same information. ❏...
  • Page 377 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Related Information “Obtaining a CA-signed Certificate” on page 369 & Warning Relating to a Digital Certificate Appears Messages Cause/What to do Enter a Server Certificate. Cause: You have not selected a file to import. What to do: Select a file and click Import.
  • Page 378 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Invalid file. Cause: You are not importing a certificate file in X509 format. What to do: Make sure that you are selecting the correct certificate sent by a trusted certificate authority.
  • Page 379 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Setup failed. Cause: Cannot finish the configuration because the communication between the printer and computer failed or the file cannot be read by some errors. What to do: After checking the specified file and communication, import the file again.

  • Page 380: Where To Get Help

    Contacting Epson Support........

  • Page 381: Technical Support Web Site

    Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
  • Page 382 Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.
  • Page 383 Where to Get Help > > Contacting Epson Support Help for Users in New Zealand Transportation of Product Epson recommends retaining product packaging for future transportation.

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