Retrieving Maintenance Information; Retrieving The Ctp Maintenance Information - HP 316095-B21 - StorageWorks Edge Switch 2/24 User Manual

Retrieving Maintenance Information

When the operational firmware detects a critical error, the product automatically
copies the contents of dynamic random access memory (DRAM) to a dump area in
FLASH memory on the Control Processor (CTP) card; the CTP dump file contains
this maintenance information. The CTP dump file will usually be requested by service
personnel to aid in troubleshooting.
1. Choose Operations from the navigation panel.
2. Choose the Maintenance tab and the Dump Retrieval tab; the Dump Retrieval
tab view displays
Figure 6–9: Retrieving the CTP maintenance information
3. If no dump file is available, the message Not Available displays. If a dump file is
available, follow the instructions shown in the tab view.
embedded web server user guide
(Figure 6–9).
Operating and Managing Products and Parts
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