Retrieving Maintenance Information; Retrieving The Ctp Maintenance Information - HP 316095-B21 - StorageWorks Edge Switch 2/24 User Manual

Operating and Managing Products and Parts

Retrieving Maintenance Information

If the operational firmware detects a critical error, the product automatically
copies the contents of dynamic random access memory (DRAM) to a dump area
in FLASH memory on the Control Processor (CTP) card; the CTP dump file
contains this maintenance information. The CTP dump file will usually be
requested by service personnel to aid in troubleshooting.
1. Choose Operations from the navigation panel.
2. Choose the Maintenance tab and the Dump Retrieval tab; the Dump
Figure 50: Retrieving the CTP maintenance information
3. If no dump file is available, the message Not Available displays. If a
4. When you have accessed the Save As dialog box
146
Retrieval tab view displays
dump file is available, follow the instructions shown in the tab view.
Files from the Save as type: field. When naming the file, add a ".dmp"
extension to the filename.
(Figure 50).
Embedded Web Server User Guide
(Figure 51), choose All