Troubleshooting; How To Take Memory Dumps Of The Loader; How To Take Memory Dumps Of The Drive; Hardware Checking - Tandberg Data STORAGELOADER Installation And User Manual

Tandberg Data

7. Troubleshooting

7.1 How to Take Memory Dumps of the Loader

1. Log in to the remote management interface as Administrator.
2. Navigate to Maintenance
3. Click "Memory dump".
4. Select "Save to disk" in the file download dialog box.
5. Use a zip utility to compress the downloaded memory image.
6. Send the zipped memory image as an email attachment to
technical support.
Not e t hat t he m em ory im age cont ains t he passwords for t he
StorageLoader. I f you do not w ant t o com prom ise t hem , clear t hem
first by changing t hem t o not hing or som e harm less value, see
Settings Pages or
The Maintenance Menus.

7.2 How to Take Memory Dumps of the Drive

1. Log in to the remote management interface as Administrator.
2. Navigate to Maintenance
3. Click "Memory dump (drive)".
4. Select "Save to disk" in the file download dialog box.
5. Use a zip utility to compress the downloaded memory.
6. Send t he zipped m em ory im age as an em ail at t achm ent t o
technical support.

7.3 Hardware checking

1. The aut oloader uses one SCSI I D for t he t ape drive and one
for t he aut oloader robot ics. Verify t hat t he loader SCSI I D and
and t he drive SCSI I D are set t o unique SCSI I Ds t hat are not
used by any ot her SCSI device on t he sam e bus. Depending
StorageLoader Installation and User Manual
Debugging.
Debugging.
Maintenance
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