Page 2
Tandberg Data ASA conveys no license under any patent or any other rights. Every effort has been made to avoid errors in text and diagrams. However, Tandberg Data ASA assumes no responsibility for any errors, which may appear in this publication.
3. Installation 3.1. Performing the Installation 3.1.1. Step 1. Unpacking the StorageLoader 3.1.2. Step 2. Installing the StorageLoader in a Rack 3.1.3. Step 3. Connecting Power Cable 3.1.4. Step 4. Removing the Transport Lock 3.1.5. Step 5. Running Power-On Selftest 3.1.6.
Page 4
5.1. Remote management configuration 5.1.1. Quick start guide 5.1.2. Enabling the RMI without rebooting 5.2. Remote management web pages 5.2.1. Information Boxes 5.2.2. StorageLoader Start Page 5.2.3. Status Page 5.2.4. Settings Pages 5.2.5. Command Page 5.2.6. Maintenance Pages 6. Maintenance 6.1.
Page 5
B.1. Spare Parts and Accessories list Appendix C. Field Replacement Units (FRUs) C.1. FRU Filter C.2. FRU Fan C.3. FRU Power Supply C.4. FRU Magazine C.5. FRU Drive Tray Assy Appendix D. Choosing Correct Firmware StorageLoader Installation and User Manual...
Page 6
Figure 3.5. Slide the StorageLoader in from the front....................... 21 Figure 3.6. Fasten the front of the StorageLoader to the rack using the M6x12 screws............21 Figure 3.7. Fasten the rear of the StorageLoader to the rails....................21 Figure 3.8.
Page 7
Table 8.3. Troubleshooting Matrix. Media with Solution......................66 Table 8.4. Troubleshooting Matrix. SCSI with Solution......................67 Table 8.5. Troubleshooting Matrix. StorageLoader Performance with Solution................. 68 Table 8.6. Troubleshooting Matrix. Cleaning with Solution......................68 Table 8.7. Troubleshooting Matrix. LED Error Messages with Solutions................... 68 Table 8.8.
1.About This Guide This manual describes how to install and use the Tandberg Data StorageLoader, ADI version. It is intended for use by anyone who would install, use and maintain the device. Pictures shown may vary depending on product model.
1.2. Related Documentation Related publications available from Tandberg Data ASA: Part No. Title 432980 Tandberg Data StorageLoader SCSI Interface Functional Specifications. 433761 Tandberg Data StorageLoader Quick Installation Guide (SCSI) 433874 Tandberg Data StorageLoader Quick Installation Guide (SAS) Chapter 1. About this Guide.
2.General Information Tandberg Data StorageLoader is a compact tape cartridge loader designed for secure, reliable, unattended system backup. The version described in this manual is the ADI version. The loader can be mounted in a 19” rack or used as a tabletop unit. Its height is 1U.
Note with specifications. 2.1. Product Description The StorageLoader has several features designed to increase the ease of use and utility of the product, such as: • Two removable magazines allow for easy management of data sets or archival storage. For the StorageLoader each magazine has room for four cartridges.
Page 13
Amber LED on: Fault LED, the StorageLoader has encountered an electrical or mechanical failure. • Both LED’s off: The StorageLoader is offline. This is the case while the loader is initializing, after power-on, and when a magazine is removed. Standby Switch A switch on the front panel provides a standby mode.
Figure 2.3. Internal components of the StorageLoader. Tape Drive The StorageLoader is equipped with one tape drive, which is located in the centre in the back of the loader. The drive is a field-replaceable unit (FRU) that can be removed/replaced while the loader is mounted in a rack.
The power supply regulates the electrical power supplied to the device. It is easily removable (FRU) for quick field service. See Appendix C. Field Replacement Units (FRUs). 2.1.2. Rear Panel Figure 2.5 and Figure 2.6 show the rear panel the StorageLoader. Figure 2.5. Rear panel of the StorageLoader (SCSI). Main...
Page 16
The StorageLoader has a SFF 8088 External mini-SAS connector on the rear panel. The connector is used for connecting the tape drive to a host or hub. Ethernet Port This port is for the Remote Management system and allows you to connect the StorageLoader to a 10/100 BaseT Ethernet network. Back Panel Cover Plate Removing the Back Panel Cover Plate gives you access to all the field-replaceable units located at the back of the StorageLoader.
Carefully unpack the unit from the shipping container. Save the container and packing materials in case you need to transport the StorageLoader in the future. The packaging is specifically designed for the loader to ensure it is not damaged during transportation.
Note 3.1.2. Step 2. Installing the StorageLoader in a Rack The StorageLoader is designed for use in 19” rack system using 1U of rack space. The length of the power cord and the SCSI cable may restrict the placement. Attention: The StorageLoader is designed to operate in a horizontal position. Do not attempt to operate the StorageLoader in any other position than horizontally.
Figure 3.1. Rack Mounting kit. StorageLoader 1U uses 1U of vertical rack space. The rails must be installed in a full U position (The bottom of the rails must be aligned with the bottom of a U), see Figure 3.2 below.
Installing the “Rail Left Assembly” 1. Measure the length between the rear rack mount rails and the front rack mount rails. If the measurement is shorter than the StorageLoader, move the two sets of screws M4x12, washers and nuts shown in Figure 3.3.
StorageLoader in the rack. Slide the StorageLoader on the rails from the front of the rack, as shown in Figure 3.5. Then fix the StorageLoader using one M6x12 screw in front of the rack on both left and right side (see Figure 3.6).
1. Use the power cables from the accessories included in the shipment. Make sure you select the power cord suited for your power system. 2. Plug the power cable into the rear of the StorageLoader (see Figure 3.8). Plug the other end of the cable into a properly grounded electrical outlet.
3.1.6. Step 6. Setting the SCSI ID (SCSI only) The SCSI ID is a unique address that identifies a unit connected to a SCSI bus. The StorageLoader uses one SCSI ID for the tape drive. The SCSI ID can be configured through the front panel interface.
Connecting the SCSI bus cable 1. On the rear of the StorageLoader, attach the device connector of the SCSI cable to one of the SCSI connectors, see Figure 2.5. 2. Secure the cable with the thumbscrews on the connector. 3. Connect the other end of the SCSI cable to the appropriate SCSI adapter on your system and fasten it with the thumbscrews.
Figure 3.10. Positioning of bar code label for LTO cartridges. If you need more cartridge labels, you can order more labels from your local Tandberg Data sales representative. Two types of cartridge labels are available. See Figure 3.11 below for part numbers.
3.2. Dismounting the StorageLoader from the rack Make sure that you have disconnected all the cables before you start dismounting the StorageLoader from the rack. Unscrew the M5x8 screw at the back of the rack mounting kit. (See Figure 3.7) Unscrew the M6x12 screws at the front of the rack.
4.2. The status of all magazine slots and the drive are initially unknown, and a ‘?’ is displayed for each slot. As the robot searches the magazine slots for cartridges during Inventory, the display is updated. Taking Inventory Map: ?????_7_ Figure 4.2. Snapshot while running Inventory. StorageLoader Installation and User Manual...
Once the unit has completed the initialization processes, the Default screen as shown in Figure 4.3, appears and the loader is ready for SCSI/SAS commands. The Map of the cartridges has the following symbols: 1. A “?” when status is unknown and Inventory is still running. 2.
The drive is in the process of an internal FW update Drive Calibrating A data tape ha been inserted and loaded into the drive. The drive is in the process of measuring its physical properties. Table 4.2. Drive Operation Statuses. StorageLoader Installation and User Manual...
4.2. Front Panel Display Modes The front panel displays three types of screens for different purposes: the Menus, the Dialogs and the Messages. 4.2.1. Menus The major contributor is the MENU. It is used to select operations to perform by enabling the operator to navigate a menu tree using the control buttons.
4.2.2. Dialogs A dialog is a screen type used to get detailed input from the operator, for example a SCSI ID, a name or a password. See Figure 4.6. ▲ Main Dialog text Dialog Entry value 4 4 4 4 ▼...
Figure 4.10. A default screen. Another example is the Message being displayed while a Diagnostics self-test is running. This message shows the progress of the self-test in the form of a loop counter, and also shows the robotics status. StorageLoader Installation and User Manual...
4.3. Main Menu The Main menu contains a set of frequently used functions and links to a set of sub menus. See Table 4.3 below. Item name Description Load to Drive Loads a cartridge from a selected magazine slot into the drive. When Select is pressed on this menu item, a magazine slot selection dialog is displayed.
Loader and Drive. If your StorageLoader has a SAS tape drive, the Setup Drive ID screen shows the world-wide node name of the drive. This is not configurable. See Table 4.6 below.
This menu item gives access to the Loaders view menus internal count and statistics values. Table 4.9. View Data Menu. 4.5.1. StorageLoader Info An overview of the possible values for each StorageLoader setting is listed in Table 4.10 below. Chapter 4. Operation and Configuration.
An overview of the possible values for each Drive setting is listed in Table 4.11. The different drive types used in the StorageLoader may not provide all the information contained in Table 4.11 below. If an unavailable entry is selected, the string “Data Unavailable” is displayed.
4.5.3. Remote Management Info The Remote Management Interface (RMI) settings info is listed in Table 4.12. This menu tree is the place to find the currently allocated dynamic IP address, default gateway and network mask when running in DHCP mode. The MAC address of the Loader is also shown here. Item name Legal values Default value...
Move to pos. test Starts a test where the robotic is moving between positions without moving any cartridges Hardware test Runs a test of the loader hardware, including the Loader internal cabling. Table 4.16. Diagnostics Menu. StorageLoader Installation and User Manual...
4.6.3. Set Password If you set a password, make sure you do not forget it. If you do, it can only be Caution cleared with assistance from Tandberg Data technical support or by a qualified service technician. Item name Description...
You cannot remove the magazine if the unit is password protected or locked by Note host software through a Prevent Medium Removal SCSI/SAS command. The screen as shown in Figure 4.14 appears identifying the magazine. ▲ Exit Eject both mags. ▼ Select Figure 4.14. Remove Magazine. StorageLoader Installation and User Manual...
Scroll to select left, right or both magazine(s) using the up and down button arrows “▲” and “▼” . Press “Select“ to eject. The selected magazine will pop out 2 to 3 cm. See Figure 4.15. The display will show a message telling that the magazine or magazines is/are ejected. If only one magazine is ejected, the display indicates a button to push to eject the other magazine.
Figure 4.18. Push the release knob towards the Figure 4.19. Cartridge position after manual cartridge to eject. release from magazine slot. If the cartridge falls down, it may be damaged and data may be lost. Caution StorageLoader Installation and User Manual...
On the front panel a standby button is available. To activate Standby mode, press the button for a minimum of 2 seconds, the StorageLoader will then enter a standby mode in a controlled manner. The following takes place before the StorageLoader goes into standby mode.
5.1.1. Quick start guide The following is intended to help you get a new StorageLoader online as quickly as possible. If you need to enable the RMI to perform a memory dump of a faulty StorageLoader, please skip to Chapter 5.1.2.
Debugging FW upgrade Figure 5.1. Navigation Menu. 5.2.1. Information Boxes All the Remote Management web pages show StorageLoader and drive information. This information includes: • StorageLoader information containing model, serial number, firmware version, cumulative power-on time and present loader activity.
5.2.2. StorageLoader Start Page After successfully connecting to the StorageLoader from your browser, you will see the StorageLoader Start page, Figure 5.2. This contains: • Choose language. The language used last time will come up as the default language at start-up.
5.2.3. Status Page The StorageLoader Status page is illustrated in Figure 5.3 below. Figure 5.3. Remote Management Status Page. The figure above show an updated status of drives, robotics and cartridges using color-coding and symbols. The Drive and Robot status will be shown as a green (OK), yellow (Warning) or red (Error) dot. If you click on the text, additional information will be shown in a pop up window.
5.2.4. Settings Pages On the setting pages, you can change the StorageLoader configuration. These pages can only be accessed by someone who is logged in as Administrator. One of the Setting Pages is illustrated in Figure 5.4 below. Figure 5.4. Remote Management Settings Pages.
On this page it is possible to change the SCSI-ID on your drive. See details in Chapter 4.4.2. SCSI/SAS Setup. Cleaning Options By defining a cleaning slot, the StorageLoader will regard the cartridge in this slot as the cleaning cartridge unless: •...
Debugging • Memory dump will download a snapshot of the system memory of the loader or of the tape drive to a file that can be sent to Tandberg Data’s service for diagnostic purposes. • Perform a system reset. •...
6.1. Using the Cleaning Cartridge The cleaning cartridge is similar in size and shape to the regular LTO data cartridge. If your StorageLoader has a barcode reader, put a cleaning cartridge barcode label on the cartridge before using it. This label has a six-digit ID, where the three first digits are “CLN”.
NOTE: The Cleaning Slot must be disabled (set to 0) in the Setup menu to make use of a data cartridge in this slot. 5. Insert the magazine into the unit. 6.2. Embedded Diagnostics The StorageLoader includes two levels of diagnostics: • The Power-On Self-Test (POST) — Performs several verification and memory tests when you power on the unit.
6.3. Reinstalling the Transport Lock Before the StorageLoader is shipped over a distance, the transport lock must be installed. The transport lock will prevent damage to the robotics during transport and handling. Figure 6.1. Transport lock marked with red plastic tab.
6.4. Field Replaceable Units (FRUs) Tape drives, magazines, power supply, fans and dust filters are Field Replaceable Units (FRUs), See Figure 6.2 below. They can easily be removed/replaced for quick field service while the loader is mounted in a rack, see Appendix C. Field Replacement Units (FRUs). The FRUs shown in the image vary depending on your product configuration.
7.Updating Firmware There are two types of firmware that can be updated on the StorageLoader: loader firmware and tape drive firmware. This chapter explains how to update both the loader firmware and the tape drive firmware. The Administrative User is able to update firmware on the StorageLoader. The latest firmware version for the loader can be found on http://www.tandbergdata.com.
b. Browse to the firmware file that was downloaded in Step 1 and apply the selection. c. Click on the “Upgrade” button. The upgrade process has now started. Once the update process has started, you must wait until it completes. Do NOT Caution attempt to interrupt the process in any way, or loss of either data or loader operability could result.
NOTE: Be aware that some tape drives do not report when flashing is finished. Wait 5 minutes before rebooting the StorageLoader. It is also possible to verify the drive’s FW version using either the StorageLoader front panel or remote management interface (FPI or RMI). The paths to open the appropriate screen are: From the FPI, select View Data >...
6. Send the zipped memory image as an email attachment to technical support. NOTE: The memory image contains the passwords for the StorageLoader. If you do not want to compromise them, clear them first by changing them to nothing or some harmless value, see Chapter 4.6.1.
Run “Device Configuration Wizard” again if needed. 8.4. Verifying Recent Changes If the StorageLoader has been installed previously and operating correctly but is now incurring a problem, verify any recent changes to the system to ensure that these changes are not causing the problem.
PROBLEM SOLUTION Power 1. StorageLoader • Check the power cord connection. does not power on • Make sure the main power switch on the rear panel is in the ON position. • Make sure there is power to the outlet. Try another working outlet.
The media should be attached to this pin. You see only the top and bottom part of the pin. If the pin is missing, loose or damaged, the tape will be damaged and rejected from the drive. Table 8.2. Troubleshooting Matrix. Cartridge Movement with Solution. StorageLoader Installation and User Manual...
See Chapter 3.1.11. Step 11. BCR: Labelling of cartridges. • Make sure there are no wrinkles or damages on the label. • Make sure that StorageLoader specific labels are used. • If all of the above are OK, replace the label with a new one.
SCSI bus to the host, • Reboot the host system when the loader has completed its power on but the tape drive sequence. does not respond • Contact your service representative. Table 8.4. Troubleshooting Matrix. SCSI with Solution. StorageLoader Installation and User Manual...
• Backing up compressed data lowers performance. • Check the size of the files. Small file size can impact performance. Table 8.5. Troubleshooting Matrix. StorageLoader Performance with Solution. PROBLEM SOLUTION Cleaning Cannot load the •...
• Power cycle the loader by turning off and on the main power switch on the rear of the loader. • Contact your service representative. Table 8.9. Troubleshooting Matrix. Errors Displayed on Front Panel with Solution. StorageLoader Installation and User Manual...
Table 8.11. Troubleshooting Matrix. Forgot Password with Solution. 8.6. The Error Screen When the StorageLoader detects an error condition, the amber Fault LED is illuminated and one of the error screens appears on the front panel. Figure 8.1 illustrates how the StorageLoader reports error conditions on the front panel display.
Cancel Figure 8.5. Warning message concerning reboot. When an error condition occurs, identify the problem using the displayed error codes and follow the suggested actions. The error codes are listed in Chapter 8.7. Error Codes. StorageLoader Installation and User Manual...
8.7. Error Codes The following table list the error codes in numerical sequence by their Fault Symptom Code (FSC). If a persistent error condition prompts you to call your Technical Support representative, be sure to supply the code information to help identify the problem. Error Display Description...
2001 Drive The drive has Reboot the loader and retry the Defective drive hardware fault reported a operation. If the problem persists detected. hardware fault. replace the drive. Table 8.12. Error Codes. Suggested Actions. StorageLoader Installation and User Manual...
Appendix A. Specifications A.1. Mechanical Dimensions and Weight The Tandberg Data StorageLoader 1U is designed as a rack mount unit. The StorageLoader can also be used as a tabletop unit. Dimensions: 740 mm (29.13 in) ±0.5 mm from front rail to rear of unit Length 446.6 mm (17.58 in) ±0.5 mm...
Sweep Rates 1 octave/minute Axes X, Y and Z Duration 2 hours Frequency Range (Hz) Level Operating 24.2 0.01 in p-p 24.2 0.3g Non-Operating (Storage) 27.1 0.02 in p-p 27.1 0.75g Transport 0.5g Table A.3. StorageLoader Sinusoidal Sweep levels. Appendixes.
A.5. Drop Drop test Standard ASTM D-4169 Drop sequence 10 drops, 1 corner, 3 edges, 6 faces Drop height 76 cm (30 inches) Table A.6. StorageLoader drop test. A.6. Climatic Specifications Temperature Operating Range +10°C to +35°C Gradient 10°C/hour Non-Operating Range -35°C to +60°C...
Appendix B. Spare Parts and Accessories B.1. Spare Parts and Accessories list Type Description Spare Parts Magazine Left LTO 808738-00 Magazine Right LTO 808739-00 FRU Fan 808740-00 FRU Power Supply 808749-01 FRU Filter 808741-00 Rackmount Rail Kit 1U 808703 Accessories Accessory kit 1U LTO ADI 870840-01 Accessory kit 1U LTO1/LTO2...
Appendix C. Field Replacement Units (FRUs) C.1. FRU Filter S808741 Filter FRU StorageLoader 1U Item Description Filter Quick Installation Guide Filter When needed, the dust filter can be pulled out and a new one slid into the front-bezel assembly of the magazines.
C.2. FRU Fan S808740 Fan FRU StorageLoader 1U Item Description Quick Installation Guide Fan To remove the fan, switch off the loader and remove the power cord. Remove these two screws and remove the back-panel cover plate Figure C.2. Removing the back panel cover plate.
Figure C.4. Notch in chassis for fan cable. After replacing a fan, pack the defective fan in the same box you received the replacement fan, and return it to your support center. C.3. FRU Power Supply S808696 Power Supply FRU StorageLoader 1U Item Description Power supply...
Remove the fixing screw (see figure above). Withdraw the power-supply and carefully unhook the connectors for power and fan (see figure below) before completely removing the power-supply module. Power connector Fan power cable Figure C.7. Fan power. After removing the power-supply, insert the replacement unit carefully the same way, reconnect the 2 cables, fasten the fixing screw and re-mount the back plate.
See Chapter 4.7. Cartridge Handling for instructions. After replacing a magazine, pack the defective magazine in the same box you received the replacement magazine, and return it to your StorageLoader supplier. C.5. FRU Drive Tray Assy This part is drive-dependent. Contact your sales representative to get the correct part number.
Figure C.10. Releasing the tape drive. After removing the defective drive, the drive mounting brackets on both sides of the drive must be removed from the drive, since these will be used for mounting the replacement-drive. The drive mounting brackets are fastened with two screws each. The replacement drive comes with a front bezel, which is snapped onto the front of the drive.
Appendix D. Choosing Correct Firmware In order to upgrade your StorageLoader firmware you need to find the Firmware Part Number. The part number is attainable from the Front Panel Interface (display) or the Product Label. 1. Follow either step a or b below.
Need help?
Do you have a question about the StorageLoader and is the answer not in the manual?
Questions and answers