Running New Application Software; Application Software Checklist; After The System Has Been Running Correctly; Monitoring Post - Intel SPSH4 - Server Platform - 0 MB RAM Product Manual

Running New Application Software

Problems that occur when you run new application software are usually related to the software.
Faulty equipment is much less likely, especially if other software runs correctly.

Application Software Checklist

‰ Does the system meet the minimum hardware requirements for the software? See the software
documentation.
‰ If you are running the software from a diskette, were the files copied to the diskette correctly?
‰ If you are running the software from a CD-ROM disk, is the disk scratched or dirty?
‰ If you are running the software from a hard drive, is the software correctly installed? Were all
necessary procedures followed and files installed?
‰ Are the correct device drivers installed?
‰ Is the software correctly configured for the system?
‰ Are you using the software correctly?
‰ If problems persist, contact the software vendor's customer service representative.

After the System Has Been Running Correctly

Problems that occur after the system has been running correctly with no hardware or software
changes often indicate equipment failure. However, recent changes made to the system, such as
hardware or software that has been added or removed, might also be the source of the problems.
Check the following:
‰ If you are running the software from a diskette, try a new copy of the software.
‰ If you are running the software from a CD-ROM disk, try a different disk to see if the problem
occurs on all disks.
‰ If you are running the software from a hard drive, try running it from a diskette. If the software
runs correctly, there might be a problem with the copy on the hard drive. Reinstall the software
on the hard disk, and try running it again. Make sure all necessary files are installed.
‰ If the problems are intermittent, there might be a loose cable, dirt in the keyboard (if keyboard
input is incorrect), a marginal power supply, or other intermittent component failures.
‰ If you suspect that a transient voltage spike, power outage, or brownout might have occurred,
reload the software and try running it again. Symptoms of voltage spikes include a flickering
video display, unexpected system reboots, and the system not responding to user commands.
If all items are correct and problems persist, contact your service representative or authorized dealer
for assistance.

Monitoring POST

When you turn on the system, POST displays messages that provide information about the system.
If a failure occurs, POST emits beep codes that indicate errors in hardware, software, and firmware.
If POST can display a message on the video display, the speaker beeps twice as the message
appears. For a complete list of errors and codes, see page 147.
122 Intel SPSH4 Server Platform Product Guide