Running New Application Software; Checklist; After The Server Has Been Running Correctly - Intel AC450NX Product Manual

Running New Application Software

Problems that occur when you run new application software are usually related to the new
software. Faulty equipment is much less likely, especially if other software runs correctly.

Checklist

Does the server meet the minimum hardware requirements for the software? Refer to the
software documentation.
Is the software an authorized copy? If not, get one; unauthorized copies often do not work.
If you are running the software from a diskette, is it a good copy?
If you are running the software from a CD, is it scratched or dirty?
If you are running the software from a hard disk drive, is the software correctly installed?
Were all necessary procedures followed and files installed?
Are the correct device drivers installed?
Is the software correctly configured for the server?
Are you using the software correctly?
If the problems persist, contact the software vendor's customer service representative.

After the Server Has Been Running Correctly

Problems that occur after the server hardware and software have been running correctly often
indicate equipment failure. Many situations that are easy to correct, however, can also cause such
problems.
Checklist
If you are running the software from a diskette, try a new copy of the software.
If you are running the software from a CD, try a different CD to see if the problem occurs on
all CDs.
If you are running the software from a hard disk drive, try running it from a diskette. If the
software runs correctly, there may be a problem with the copy on the hard disk drive. Reinstall
the software on the hard disk drive, and try running it again. Make sure all the necessary files
are installed.
If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard
input is incorrect), a marginal power supply, or other random component failures.
If you suspect that a transient voltage spike, power outage, or brownout might have occurred,
reload the software and try running it again. (For example, symptoms of voltage spikes
include a flickering video monitor, unexpected server reboots, and the server does not respond
to user commands.)
Chapter 22 Solving Problems: Troubleshooting/Error Messages
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